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Total AV Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,752 Customer Comments & Reviews - see all comments
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Total AV is a fairly new, fully-featured anti-virus software suite with both a free and a paid version.

It uses very little of your system's processing power to run, and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a VPN.

Total AV software is compatible with all major operating systems and is sold at a very competitive cost.

Total AV is a fairly new, fully-featured anti-virus software suite with both free and paid versions. The company offers three different security packages: Essential, Pro, and Ultimate, which all come with a 30-day money back warranty. The antivirus has been downloaded over 8,000,000 times and offers 22 security tools and 14 security features.

It uses very little of your system's processing power to run and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a Virtual Private Network (VPN). 

Total AV software is compatible with all major operating systems and is sold at very competitive costs. The company also offers lower promotional prices to new customers for the initial term.

Total AV is a comprehensive antivirus software that provides real-time protection against malicious programs and other online threats. The software provides complete protection for you and your family, safeguarding your identity during activities like making online purchases.

Total AV is compatible with a variety of platforms, including iOS, Android, Mac OS, and Windows platforms. 

PRICING

Total AV offers a 30-day free trial. The company offers three security packages, each at varying prices and with a different selection of features to meet the security needs of all kinds of customers. 

The company’s most basic plan, the “Essential Antivirus” comes with a license for one device and offers protection against viruses, trojans, adware, spyware, malware, protection against phishing scams, identity and online purchase protection, and real-time antivirus protection. This package’s regular yearly-cost is $99.95, but first-time buyers can benefit from the software’s $19.95/year introductory price. After the introductory period ends (one year), consumers can renew their licenses for the regular cost of $99.95.

The “Pro Antivirus,” which is Total AV’s mid-level security packages, offers all of the previously mentioned features plus a “system boost” feature, which enhances your device performance, and another feature that removes duplicate and redundant files from your devices. This security package comes with licenses for three devices at an introductory price of $39.95/year and a regular, annual price of $119.95.

Finally, Total AV’s most comprehensive security package, the “Ultimate Antivirus,” comes with licenses for five devices and includes all of the features offered on the Essential and Pro packages, plus web security tools, advanced firewall protection, web browser cleaner and manager, and PC performance and optimization tools.

All three of these security packages include a 30-day money back guarantee and 24/7 technical support.

Plans

As mentioned in the pricing section of this review, Total AV offers three different security packages, each with its own set of features. The most basic plan is the “Essential Antivirus,” which comes with one license at an initial rate of $19.95. The mid-level plan is the “Pro Antivirus,” which comes with three licenses for the initial $39.95. Lastly, the most comprehensive package, the “Ultimate Antivirus,” comes with licenses for five devices at an introductory price of $69.95 for the year. 

Plans and prices summarized:

  • Ultimate Antivirus (5 devices) $69.95
  • Pro Antivirus (3 devices) $39.95
  • Essential Antivirus (1 device) $19.95

FEATURES

Total AV’s security packages include a wide range of features. These features range from the standard protection against virus, trojans, adware, and malware, to real-time antivirus protection and firewall protection.

The software’s design is sleek, straightforward, and very user-friendly. It displays six big buttons with commands like click to boost and click to clean for the software’s main functions: antivirus protection, system boost, disk cleaner, web security, password vault, and safe browsing (VPN).

One of Total AV’s great features is its “Safe Site” browser extension. This extension protects consumers from harmful phishing websites, which are websites designed to steal personal information. The extension uses an extensive database of known malicious phishing URLs to detect any dangers before it’s too late.

The software also lets consumers schedule scans, select what kind of scan they want the software to do, and how frequently they want it to be carried out. This is especially helpful for consumers who are forgetful or who simply don’t want to keep setting up reminders on their planners.

Below is a chart comparing all of Total AV’s packages and features:

 

Ultimate

Pro

Essential

Virus, Trojans, Adware, Spyware and Malware Protection

Protection against phishing scams

Safeguard your identity and online purchases

Real-time antivirus protection

Enhance your device performance with system boost

 

Remove duplicate and redundant files

 

Stay safe online with web security tools

 

 

Advance firewall protection

 

 

Web browser cleaner and manager

 

 

PC performance and optimization tools

 

 

30-day money back guarantee

24/7 technical support

 

OPERATING SYSTEM COMPATIBILITY

Total AV antivirus is cross-platform compatible and the company’s website states it can work on all of your devices. 

Specific OS compatibility:

  • Windows 7
  • Windows 8
  • Windows 10
  • Mac OS
  • Android
  • iOS

The software works on desktops, laptops, cellphones, and tablets.

SUPPORT SERVICES

Total AV offers 24/7 technical support and customer service. The company offers these services through email, telephone, and live chat on their website. Consumers can also look for assistance on the company’s webpage since they provide answers to frequently asked questions, as well as a “knowledge base.”

The knowledge base has a wide selection of support options including a general FAQ, installation guides for the software for each device, desktop tutorials, mobile tutorials, account and billing sections, guides for uninstalling and installing, and a troubleshooting guide. 

The company also provides customer support in the form of video tutorials and with a section of popular helpful articles that touch on topics like resetting passwords, explaining what viruses are, and installation difficulties.

List of support services:

  • FAQs
  • Knowledge Base
  • Phone Support
  • Email
  • 24/7 Live Chat
  • Tutorials

SUMMARY

Total AV is an antivirus software that is very capable of handling today’s increasing attacks on personal information and online transactions. Real-time protection ensures that your system is constantly protected against malware, trojans, and other viruses.

With increased use of smartphones and mobile devices, Total AV is able to extend this level of protection by supporting these devices. Its cross-platform compatibility allows users to protect different devices simultaneously by simply installing the software on any device.

Although not accredited by the Better Business Bureau (BBB), the company boasts an A rating with the organization. The company takes the time to reply to consumers’ comments and reviews on its BBB profile, which is an indicator of good customer service. Total AV is also rated on the customer review website, TrustPilot, with an “Average” score of 6.1/10. Most of the comments on TrustPilot are positive and it’s worth pointing out that the company also replies to customer comments, reviews, and complaints on this platform. 

If you would like to read more, check out our review of the 10 Best Anti-Virus Softwares of 2018.


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1752 Customer Comments & Reviews

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Charlie L
1/7/2018
Another (supposed) 'free' service that really isn't free! They rarely ever are. Use this service if you want your system to come to a grinding halt and deal with endless 'pop up' offers to spend more money. They keep adding services that I don't want, didn't ask for and didn't authorize them to download. I tried this on the basis of PC Magazine's recommendation and am now fairly certain the folks at PC Mag must either be investors, part owners or getting kick backs. It's organizations like these that make it necessary for some form of internet regulation because this kind of under-handed crap is getting more prevalent every month, it seems. It's difficult to trust any on-line vendor... Read More


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Allen W
1/2/2018
No Zero stars available. I downloaded the Free (?) version yesterday and was instantly disappointed. It did a quick scan showing no troubles. I couldn't do anything else without pop-ups telling me the other services were only available on one of the paid versions. Deleted and shredded this morning.


Elizabeth T
12/26/2017
Your pricing doesn't say how long it is good for......a month, a year...????


P
Phil
12/20/2017
Seems to work OK, but it is NOT FREE. It will scan your system and supposedly finds a "threat" and to resolve it you need to buy the package. Then when you've paid for it you will receive an e-mail offering you "complete protection" for even more money. When does it stop?


Troy W
12/14/2017
I've used this anti-virus program for several months now and I assumed the "system boost" and "disk cleaner" functions were BS (i never bothered running them) but I've discovered THEY ARE NOT. Just recently I've been struggling with trying to fix my keyboard repeat key function, which means when you hold down a key it repeats it without having to constantly tap on that key. I tried so many solutions, I checked the settings in control panel and everything was enabled and I just couldn't figure out why this was happening?! I ran the "system boost" and "disk cleaner" and now everything works perfectly. I don't know what it done but I suspect it deleted some file or program which was messing... Read More


D
Daniel M
12/11/2017
I really hate leaving a bad comment. I usually just move right along if have a bad experience, however, I'm having a terrible time with this app. I paid for it, and had to call a number to activate it last night.... Today it froze my brand new Windows 10 I-core-7 12GBRam 1TB, several times on start up. It's the only thing downloaded and/or installed recently. Then it kept popping up that it was expired and that I needed to pay to renew the service. I just paid for it! And last night when I paid for it, it said that it came with some bonus programs that I didn't get. On top of that, it say's "total" but one literally has to buy every little thing that's in the app. I really regret paying... Read More


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Mike
12/10/2017
Tried using free version on my cellphone. What a disappointment! Every function was crippled, asking for registration to become useful as a "free" application. Steer clear of Trump type lies on performance.


S
saleilles
12/9/2017
They sell VPN not compatible with Mac and safari ..... no refund possible I paid more that 80€ for nothing. First time in the software industry I see such a joke company !Put on Black list


Greg H
12/8/2017
I decided to move from Kaspersky Internet Security as I found it too restrictive. It would block a lot of the harmless sites that I used and it would not readily accept these as exceptions. Unfortunately I found TotalAV even worse. When I signed up for TotalAV I also bought Safe Browsing (VPN), TotalAV for unlimited devices and Ad Block Pro as extra add ons. When I asked for a refund I only received a refund for TotalAV. I questioned this and was told that according to the Refund Terms and Conditions I was not entitled to a refund for any of the add ons. The jerks get to keep $98 of my money and I get nothing in return. This is nothing short of exploitation. My advice is don't deal with... Read More


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laura
12/7/2017
They lure you in with misleading offers then rip you off!! I have sent them numerous emails but they just don't listen. I am now going to report them to trading standards, if they don't refund my money as I have the right to cancel my subscription within 30 days.



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