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Total AV Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,752 Customer Comments & Reviews - see all comments
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Total AV is a fairly new, fully-featured anti-virus software suite with both a free and a paid version.

It uses very little of your system's processing power to run, and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a VPN.

Total AV software is compatible with all major operating systems and is sold at a very competitive cost.

Total AV is a fairly new, fully-featured anti-virus software suite with both free and paid versions. The company offers three different security packages: Essential, Pro, and Ultimate, which all come with a 30-day money back warranty. The antivirus has been downloaded over 8,000,000 times and offers 22 security tools and 14 security features.

It uses very little of your system's processing power to run and has a number of differentiating features from other similar products on the market, chiefly the fact that it provides a Virtual Private Network (VPN). 

Total AV software is compatible with all major operating systems and is sold at very competitive costs. The company also offers lower promotional prices to new customers for the initial term.

Total AV is a comprehensive antivirus software that provides real-time protection against malicious programs and other online threats. The software provides complete protection for you and your family, safeguarding your identity during activities like making online purchases.

Total AV is compatible with a variety of platforms, including iOS, Android, Mac OS, and Windows platforms. 

PRICING

Total AV offers a 30-day free trial. The company offers three security packages, each at varying prices and with a different selection of features to meet the security needs of all kinds of customers. 

The company’s most basic plan, the “Essential Antivirus” comes with a license for one device and offers protection against viruses, trojans, adware, spyware, malware, protection against phishing scams, identity and online purchase protection, and real-time antivirus protection. This package’s regular yearly-cost is $99.95, but first-time buyers can benefit from the software’s $19.95/year introductory price. After the introductory period ends (one year), consumers can renew their licenses for the regular cost of $99.95.

The “Pro Antivirus,” which is Total AV’s mid-level security packages, offers all of the previously mentioned features plus a “system boost” feature, which enhances your device performance, and another feature that removes duplicate and redundant files from your devices. This security package comes with licenses for three devices at an introductory price of $39.95/year and a regular, annual price of $119.95.

Finally, Total AV’s most comprehensive security package, the “Ultimate Antivirus,” comes with licenses for five devices and includes all of the features offered on the Essential and Pro packages, plus web security tools, advanced firewall protection, web browser cleaner and manager, and PC performance and optimization tools.

All three of these security packages include a 30-day money back guarantee and 24/7 technical support.

Plans

As mentioned in the pricing section of this review, Total AV offers three different security packages, each with its own set of features. The most basic plan is the “Essential Antivirus,” which comes with one license at an initial rate of $19.95. The mid-level plan is the “Pro Antivirus,” which comes with three licenses for the initial $39.95. Lastly, the most comprehensive package, the “Ultimate Antivirus,” comes with licenses for five devices at an introductory price of $69.95 for the year. 

Plans and prices summarized:

  • Ultimate Antivirus (5 devices) $69.95
  • Pro Antivirus (3 devices) $39.95
  • Essential Antivirus (1 device) $19.95

FEATURES

Total AV’s security packages include a wide range of features. These features range from the standard protection against virus, trojans, adware, and malware, to real-time antivirus protection and firewall protection.

The software’s design is sleek, straightforward, and very user-friendly. It displays six big buttons with commands like click to boost and click to clean for the software’s main functions: antivirus protection, system boost, disk cleaner, web security, password vault, and safe browsing (VPN).

One of Total AV’s great features is its “Safe Site” browser extension. This extension protects consumers from harmful phishing websites, which are websites designed to steal personal information. The extension uses an extensive database of known malicious phishing URLs to detect any dangers before it’s too late.

The software also lets consumers schedule scans, select what kind of scan they want the software to do, and how frequently they want it to be carried out. This is especially helpful for consumers who are forgetful or who simply don’t want to keep setting up reminders on their planners.

Below is a chart comparing all of Total AV’s packages and features:

 

Ultimate

Pro

Essential

Virus, Trojans, Adware, Spyware and Malware Protection

Protection against phishing scams

Safeguard your identity and online purchases

Real-time antivirus protection

Enhance your device performance with system boost

 

Remove duplicate and redundant files

 

Stay safe online with web security tools

 

 

Advance firewall protection

 

 

Web browser cleaner and manager

 

 

PC performance and optimization tools

 

 

30-day money back guarantee

24/7 technical support

 

OPERATING SYSTEM COMPATIBILITY

Total AV antivirus is cross-platform compatible and the company’s website states it can work on all of your devices. 

Specific OS compatibility:

  • Windows 7
  • Windows 8
  • Windows 10
  • Mac OS
  • Android
  • iOS

The software works on desktops, laptops, cellphones, and tablets.

SUPPORT SERVICES

Total AV offers 24/7 technical support and customer service. The company offers these services through email, telephone, and live chat on their website. Consumers can also look for assistance on the company’s webpage since they provide answers to frequently asked questions, as well as a “knowledge base.”

The knowledge base has a wide selection of support options including a general FAQ, installation guides for the software for each device, desktop tutorials, mobile tutorials, account and billing sections, guides for uninstalling and installing, and a troubleshooting guide. 

The company also provides customer support in the form of video tutorials and with a section of popular helpful articles that touch on topics like resetting passwords, explaining what viruses are, and installation difficulties.

List of support services:

  • FAQs
  • Knowledge Base
  • Phone Support
  • Email
  • 24/7 Live Chat
  • Tutorials

SUMMARY

Total AV is an antivirus software that is very capable of handling today’s increasing attacks on personal information and online transactions. Real-time protection ensures that your system is constantly protected against malware, trojans, and other viruses.

With increased use of smartphones and mobile devices, Total AV is able to extend this level of protection by supporting these devices. Its cross-platform compatibility allows users to protect different devices simultaneously by simply installing the software on any device.

Although not accredited by the Better Business Bureau (BBB), the company boasts an A rating with the organization. The company takes the time to reply to consumers’ comments and reviews on its BBB profile, which is an indicator of good customer service. Total AV is also rated on the customer review website, TrustPilot, with an “Average” score of 6.1/10. Most of the comments on TrustPilot are positive and it’s worth pointing out that the company also replies to customer comments, reviews, and complaints on this platform. 

If you would like to read more, check out our review of the 10 Best Anti-Virus Softwares of 2018.


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1752 Customer Comments & Reviews

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S
Stone
6/15/2017
This Company is very difficult to deal with they charged my credit card with no warning and when I attempted to remove my credit card from their website as they instructed me to go online to their website and login, I found that there was no way to remove it. I tried to contact them again through their online chat and they ignored me totally. I would never purchase any of the Total AV products again and removed it from my computer.


J
jolieverdandi
5/30/2017
I have been shopping and reading reviews for a great antivirus for my pc. And I was considering downloading this but I decided to read some more reviews because it wasnt a top ten choice for pc magazine or pc advisor. I found this website that was completely against it: https://www.onlinethreatalerts.com/article/2017/2/14/do-not-buy-totalav-it-is-a-fake-antivirus-software/ I am happy I researched it and I will take people's advice. By the looks of what I read, this company is a scam. I have had bitdefender for 6 years now. I can't believe I considered changing it.. Momentary lapse of judgement. Thanks guys for writing reviews and warning people like me.


J
janet s
5/22/2017
easy to install. and enjoyed the scan delete process we did.


Diana K
5/22/2017
easy and simple to use although connecting to the vpn is some what hit and miss .i paid a lot for this service and i am rarely able to connect to it ,the antivirus is brilliant though


C
carl4557
5/19/2017
This is been nothing but a nightmare first of all they double-billed me secondly they send me emails that you can't write back to cuz they're locked it says I have two viruses still in my computer when I ask them why they say it's because I have a free edition which I paid for twice I found customer service very slow to respond he said my email and maybe a day later they write you back


N
Nella
5/1/2017
Not really sure about this yet...So far so good. I am glad I read the other reviewers experiences because when I opened up a chat to speak with TotalAV to ask how much I would be charged upon renewal for my ultimate package (5 devices), representative said it would be $149.95! I immediately wrote that I did not want to continue with this service past this year and that I would look for another. Rep then offered me a lifetime of renewal for $59.95. I asked that this confirmation be emailed to me, and rep did. So if I get charged $150 bucks next year, I have proof that it is not what I agreed to. So we will see. I would have never known they would charge me so much upon renewal had I... Read More


L
Linda
4/30/2017
Unreliable antivirus company. You cannot get them on the phone as they will ask you to email them!!! Moreover, their antivirus 19.95 is freaky. It freezes while is scanning. They are overrated! I will never buy their product.


J
Jack W
4/26/2017
Just reading reviews,most of the people writing reviews expect something for nothing do your homework phone them up numbers are available for most parts of the world United States - 1-844-346-6837 United Kingdom - 0333-370-6569 Europe - 0044-333-370-6569 Australia - 1-800-211-497 Canada - 1-844-346-6837 International - 001-844-346-6837 Do a live chat and order over chat telling them you do not want direct debit save you chat, just in case.That's what I do then I can get the best price the following year. Hope this helps


K
kj.frye
4/17/2017
I needed an av because my subscription was running out, so I thought I would look on the internet for a "good" one for the price. Totalav was recommended in several reviews so I bit. I purchased the mid level version and installed it. It wanted to delete a bunch of files but didn't let it. Also if you install the program every time you boot your computer it has a popup wanting you to scan your computer. there is a switch to supposedly turn this function off, but guess what?, it doesn't work and is very annoying. They too will apply an automatic renewal on your account unless you cancel it at three times the initial cost. BUYER BEWARE


R
Ron
4/15/2017
Total AV falls into a category I call Bait & Switch. You get the impression you are installing a free version with features that command a respectful enlistment with the expensive major names in the Anti-Virus industry. However, once installed and your system is scanned and obviously problems will be found, but these problems cannot be solved by the installation you just put in. (the "Free" version) Thus, you are immediately taken to Total Av's web page which offers to fix all those problems for a "Fee." Specifically encouraging you to purchase the upgrade which instantly changes the "Free" based program to a "Fee" based program. I installed Total AV on a clean new system which is... Read More



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