ConsumersAdvocate.org
17 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. Learn more.
Founded in 1992, GM Financial is the wholly owned finance subsidiary of General Motors. They offer loans for buying new GM vehicles from dealers, as well as lease buyout loans for purchasing leased GM cars. Buyers can apply for credit through their secure online application, which then submits loan information to the dealer of your choice.
- Save thousands on your Auto Loan within minutes!
- Skip up to 3 car payments
- Average savings of $138 per month
- National lending network with competitive rates
- $0 out-of-pocket cost
Latest GM Financial Reviews
Everything was great until I had to refinance the vehicle after my husband's death as my name was not on the title/loan. Refinancing was an easy process through another lending institution as GM Financial does not finance, "used," vehicles. Payoff was made in a timely manner and the title with a lien release letter came promptly. However, our county (Kentucky) needs an actual lien release form which I have been unable to get since July 29, 2022 (it is now September 20, 2022). I have tried numerous times to get the form and have been referred to a website that, once again, will send a lien release letter at a cost of $21. The financial institution I used has contacted GM Financial, the... Read More
Worst financial company I have ever dealt with! I was instructed not to make a final payment on my lease because the dealership would make that payment so I did as instructed. GM Financial then reported a late payment to the credit bureau. Even after I called them to get this corrected they refused!
Vehicle itself was great, issue occurred AFTER the vehicle in pristine condition and 20k less miles than lease allowance was checked in at dealership. It sat at the dealership for 45 days after I returned it, now I have a bill for excess wear and tear for a dent/ding that I did not cause. provided information for resolution to GM Financial, insisted they are legally allowed to charge (and due to their lease agreement and the BBB they are) So they can legally steal from a consumer, and refuse to acknowledge and resolve a complaint. Money and greed of this corporation are what they believe in. DO NOT use GM Financial, the online reviews are building for this type of scenario more and more.... Read More
Unfortunately I can sympathize with with Dr J and the lag time of 7 weeks to receive to his title after the lease buyout. I’m going on 4 and a half months. Repeated phone calls for wait times ranged from 25 - 45 minutes. Yes I did make an attempt to correspond electronically and that got me a suggestion to call AGAIN. Was nevertheless informed the a third party company, hired by GM handled the titling process. Let me understand - they lease you a $40,000 automobile, you buy it out, and someone else closes the deal and they won’t tell you who. I wouldn’t use GM services again if financing was 0% with 0% down and 0 payments. The deal would go along with “I can’t afford free”, the... Read More
GM Financial (or it's representatives) does NOT care about consumers unfortunate situations during this pandemic. PERIOD!!!
Leased to buy 2017 Chevy Colorado Open road Springfield NJ . About 19,000 miles into lease noticed that truck was falling or slipping out of gear call Open to ask if I was driving in correct gear couldn’t get an answer. Was told to bring vehicle in was told twice after that nothing was wrong. Took vehicle to qualified transmission specialist told there was definitely something wrong . Bought truck In under instruction from GM financial complaints, head mechanic drove truck torque converter was bad . They put a different fluid in and told me drive it . I had 23,000 dollars of lease my salesman got in touch with me by phone . Told me that they wanted truck back me with four mos left on... Read More
your customer service is a joke! I made a payment and despite getting a confirmation email, neither Gm financial or my bank indicated a payment was processing. Two days later i receive a second email telling me my payment is past due. So I make a second payment. Today both payments have been taken from my account and I am being told it will be up to 30 days before I get it back! During a pandemic!!!
I paid my car loan in full but they put charge off and refused to remove it. Go with a car company that actually cars about you as a person. This one doesn't.
When I paid cash to buyout my lease they did not release my title in timely fashion ( 7 weeks). This forced me to drive my vehicle illegally as the registration had expired. They promised to send title overnight and did not. I will never buy/lease another GM vehicle due to poor customer service !!
Dr James R Sawyers
Boston, MA
GM Financial Auto Finance Department created an error and lost a payment, it took me months to clear. There were able reverse the charges, however when I asked to change the late dates because it is impacting my credit score they asked me for documentation. I've sent them to them multiple times, this is beyond unprofessional and frastrating. Disgraceful.
My lease ended 6/14/19. I returned the car on 5/18. I called GM financial 3 times to ask for the final bill for disposition fee and wear and tear. Each time i was told to wait for the final bill. Today i have a report from my credit score that i was late on the lease termination payment and my score went down 102 points. This amount never show up on the online account. I call GM financial after 15 try then i get thru someone. She said no bill you just have to pay the disposition fee based on your contract. The contract shows $495 and i owe $538.31 because they add tax to it. I said i dont know the tax or whether there is any wear and tear. I also file a complaint with the Better Business... Read More
Awful company to deal with! My vehicle was totaled in June 2018 from a hail storm. They received 2 pay off checks, 1 from my auto insurance and the other from my gap insurance, but for a year now they have been using the checks to make MONTHLY payments instead of paying off my account! Each time I have called to correct this I am told "we have escalated this email, someone will call you back in 3 business days" yet I never receive a call. Of course when I call back they say per the notes someone called me, LIARS! Never have I received a call or voicemail on either one of my cell phones! To top it off they have sent me 3 CREDIT checks as my account showed a credit, the first 2 I deposited... Read More
In July of 2018 my husband and I were shopping around for vehicles and presented to the Chevrolet dealership in Winter Haven, FL to get some information about their trucks. After weeks of negotiating a monthly payment for a car, we came to an agreement on July 30th (dealers always try to make deals towards the end of the month to meet their quota). My husband and I wanted to put the new vehicle in both of our names and after the dealer ran my credit, I was made aware of a new account on my credit that Audi Financial Services failed to inform me of, from my previously leased vehicle that was turned in on February 2018– wear and tear fees for a car that was turned in below mileage with no... Read More
I am not kidding, WORST and DISASTER COMPANY I have ever seen around the world. (I have been almost over 20 countries including Australia, UK, Dubai, Germany) and this is the most stupid company I have ever seen.
You may read the all comment and reviews about GM financial. It was my fault and if I know it before I will never ever select GM Financial.
I will never ever recommend GM FINANCIAL for anyone who is living in America and looking for service.
If anyone need more info, I can share all chat what I have done with GM financial customer service. They are really Stupid and disaster,
The worst customer service experience EVER in America.
Their customer service department is unresponsive, and if you communicate with 10 people you will get 10 different answers.
I paid off my Car before 24 months. And trying to get my title. They asked FEDEX account. I created FedEx account and provided them. Even though I setup everything they need 5 Days to ship.
Are you expecting like this service??
This is not the only one issue, from the beginning their service is disaster. I am not kidding or joking, I am 100% responsible what I am typing here.
I will never EVER go to these guys until I die. Worst experience in my life.
Buyer beware, please do your homework before taking a lease with this company. My mother passed away with only driving her truck less than 200 miles. We tried working with the dealership and GM to return this vehicle. We were told different things each time we tried to resolve this issue, and continued to make payments. We spoke with GM for months waiting for the truck to go a sale. After 5 months the truck was “grounded “ then went to a sale. We were then sent a letter stating we still owed $3000. We went to the BBB and they were not able to resolve the issue either. A letter was sent, stating GM would not at this require payment from us. All we asked for is an apology and written notice... Read More
Don't use this company, and don't purchase a GM vehicle. We had always purchased Ford vehicles, prior to purchasing a Suburban. GM Financial is requiring that we have a $1,000 deductible on our insurance policy. We have over 100 vehicles insured with a $2,500 deductible. GM is not willing to make an exception. Maybe the Government should not have given them and exception in 2009 and let them go under. This should be easy, but it is not.