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Rating: 6.8 / 10 (Very good)
9 Customer Reviews - see all comments
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Headquartered in Dallas, Texas, backgroundchecks.com is a background screening services company. A founding member of the National Association of Professional Background Screeners (NAPBS), they provide employee background checks for businesses nationwide. Among their assets is a large database of criminal conviction records.
 
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How is backgroundchecks.com rated?

Breakdown

3.5/5
Types of Background Checks
3.8/5
Report Quality
3.8/5
Reputation
3.5/5
Pricing
2.5/5
Customer Support

Overall Rating: 3.4 / 5 (Very good)

With a wide range of screening products and the largest criminal conviction record database in the US, backgroundchecks.com is a good option for performing employment background checks. Their volume pricing makes sense for large companies who have to screen many candidates. However, their spotty accuracy record, as evidenced by the Consumer Financial Protection Board's 2015 judgment, should give consumers pause about using their services.

backgroundchecks.com Background Check Details

Report Quality - 3.8 / 5

Backgroundchecks.com offers a variety of business and personal products. On the personal side, individuals can run a national criminal background check on themselves, as well as obtain a copy of their driving record. This is useful for people who want to know what information will be disclosed by a background check.

On the business side, employers can start by requesting a criminal database check that searches multiple jurisdictions. The company claims that they have the largest criminal conviction database in the country. It also includes an identity check that verifies that the subject's name matches the social security number provided. Employers can then search county, state, and federal courthouse records. Additional screenings and verifications are available, which range from driving records to education verification to drug testing services. This is a very complete suite of products that will help employers have the broadest scope of information on their applicants possible.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Customizable Results

Customers can add supplementary screenings to the basic criminal background check for an additional cost.

backgroundchecks.com Company Reputation

Reputation - 3.8 / 5

Backgroundchecks.com has several pricing options for business clients. A single basic search costs $29.95, but there are discounts available for customers who buy several searches. Customers can buy a package of 25 searches for $375, which means a savings of 50% when compared to buying individual reports. For large companies that do more than fifty checks every month, there is special pricing available. This type of volume pricing is useful for companies that are recruiting several employees at once.

For customers who want to search more than the basic criminal search, there are three other types of searches available, Good, Better, and Premium. These searches bundle additional criminal screenings. The Better and Good options are also advertised as returning results within one to three business days.

Key Reputational Facts

Year Founded
1999
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
5
Date Collected
2018-01-30

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
No

Consumer Litigation and Regulatory Actions

In 2015, regulatory action was taken against backgroundchecks.com—then called e-Background-checks.com—by the Consumer Financial Protection Bureau (CFPB) for not taking reasonable action to make sure the information in their reports was correct and for including prohibited information. The company and its affiliate General Information Services were made to pay $10.5 million in damages to affected consumers. It appears that the company subsequently changed their name to their current one.

backgroundchecks.com Pricing

Pricing - 3.5 / 5

Backgroundchecks.com has a customer service number with rather limited business hours. Customers can contact the company through phone or email. While they do not provide direct FCRA compliance assistance, they do have a Learning Center on the website with information about the FCRA and other screening-related topics. They also have a blog where they post news about recruitment and background checks.
Free Report
No
One Time Report Charge
$29.95
Monthly Subscription
Yes
Plan 1 Name
Good
Plan 1 Monthly Price
$33.45
Plan 2 Name
Better
Plan 2 Price
$45.45
Plan 3 Name
Premium
Plan 3 Price
$56.45
Volume Pricing
Discounted pricing for 3, 5, 10, and 25 searches. Undisclosed pricing for larger companies who do 50+ searches in a month.

Company Profile

Full Name
backgroundchecks.com
Company Website
https://www.backgroundchecks.com
Headquarters
12770 Coit Road, Dallas, TX, 75251
Mailing Address
12770 Coit Road, Dallas, TX, 75251
Top Rated
Our Partner
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Latest backgroundchecks.com Reviews

cavespringsfbc

7/18/2023
We use this company for our volunteer screenings. Over the years, their service has grown slower. Most recent series of checks, 50% are hung up for now one week as “in progress”. All are individuals who have had background checks done just 2 years ago, and who we know have no violations since then (our policy is every 2 years, no exceptions). The other 50% of checks came back immediately. Yes, this company offers a wide variety of check types. But their service continues to slow for no legal or records-based reason, we will be looking for another provider.

Kirill S

3/23/2023
Completer scam! They did not provide any background check after few days, it is all stuck on pending my credentials

sedonawraps

12/16/2022
Needed a quick copy of my Driving Record to email to an Apostille in D.C. to be sent overseas. Background checks.com sent me an incomplete report showing both my name and birthdate could not be verified! I had to have a friend receive the paper copy from the DMV in my home state to be sent to D.C. for Apostille. My home state DMV found both my name and birthdate for $5. Background checks charged me $49.99 for a worthless document. I phoned customer service and they refused a refund. These guys are CROOKS! Now, I’m having to open and persue a claim with my credit card company to get my money back!

H
HRVP

7/14/2022
I’m a VP of HR, and have been in HR roles for nearly 15 years. I’ve never had an experience with a background check company like the one I had with backgroundchecks.com. TLDR: don’t use this company. I’ve been trying for five weeks to access the background reports I submitted for quite a few employees. The end result? This company has the personal information of multiple team members, plus banking, filing, and other sensitive information about the company, and it was all extracted from me in good faith as part of what I believed was their “credentialing” process. On top of that, they have the money I spent for the background check results I never got. Needless to say, my antenna... Read More

J
Jana C

10/14/2021
The customer service is HORRIBLE!!!!!!!! Once they get you signed us a "valued" customer ... you are no longer valuable to them! Doesn't matter the day or time of day your call for customer service, they will keep you on hold for 18 minutes and then make you leave your name and number and say they will call you back. I have done this THREE times, sent just as many emails and have received NO response. Funny thing ... on their answering machine, they proudly say they provide "excellent customer service" .... couldn't be further from the truth. So if you are looking for a company to do background checks ... don't stop here ... keep looking!

K
Kris M

8/18/2021
Ran my employee check 6 days ago. They never will respond to support requests submitted via their site and didn't finish the check. Had to run the background check with another company. Spent at least an hour on hold to be directed to a vm box that no one called me back on. Horrible.

R
Richard D

7/28/2021
I have been trying to contact your business for 2 hours have left a call back number 4 times, get called back but there is no one on the line????? There our no pros with this company only cons!!

C
Chad

2/13/2020
100% scam. Do not use. I paid for a background check, knowing there was something to find and they didn't even check and then the refuse to refund.

Paul V

10/11/2018
Terrible customer service. Never received a report and went online myself and found all the info I needed, in the clerk of courts site. Company provided faulty services and will not even refund money for services not provided. Scammers.

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