- Unlimited Use
- Pre-Existing Conditions Included in Plan Savings
- Plans Start at $99/Year for Discounted Rates on Dental Procedures
- 100,000+ Dental Access Points Nationwide
- A+ Grade with the BBB
- Voted #1 in Ethics by Dallas Morning News
- Discount Dental Plan (Not Insurance)
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84 Customer Reviews - see all comments
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Founded in 1982, Cigna is a health and life services organization with headquarters in Connecticut and Philadelphia. Cigna offers health plans and related products, such as workers compensation, group, life, accident, and disability insurances. The company, which currently employs over 30,000 people and services 86 million customers in 30 countries, holds an A+ rating with the BBB.
CIGNA Dental Review
CIGNA Dental has one of the biggest network of dentists in the country today. It provides a wide selection of individual and group dental insurance plans.
What's included with CIGNA Dental
Plan Reviewed
MYCIGNA Dental 1500 Plan
How much does it save you?
Deductible waived for preventive services, 20% payout after deductible, 50% payout after deductible
Premiums
Individual (ages 18–59) $30.00 /mo
Individual (ages 60+) $38.00 /mo
Individual + Spouse $55.50 /mo
One-Parent Family (1 adult, 2 children) $70.80 /mo
Two-Parent Family (2 adults, 2 children) $96.30 /mo
Annual Maximum
$1000 per person
Treatments Covered and Reimbursement
Excellent list of treatments covered for Basic, Preventive and Major services
Fine Print
You may pay more for out-of-network charges if the dentist’s charges exceed the amount Cigna reimburses for billed services.
You may be eligible to waive the waiting period with prior qualified coverage, not applicable to orthodontia.
Dental rates may vary based on age and geographic location (residential zip code).
Summary
CIGNA Dental offers great savings on preventive, basic and major treatments. However, they tend to be on the costlier side so it's a good idea to check for other available packages. Premiums and plans are subject to your location.
- Unlimited Use
- Pre-Existing Conditions Included in Plan Savings
- Plans Start at $99/Year for Discounted Rates on Dental Procedures
- 100,000+ Dental Access Points Nationwide
- A+ Grade with the BBB
- Voted #1 in Ethics by Dallas Morning News
- Discount Dental Plan (Not Insurance)
Latest CIGNA Reviews
Worst dental insurance company! I had one oral surgery claim that i followed up for over a year and no history of claim on their side. I sent eclaim and mailed out every 2 weeks for a year and nothing!!!! I gave up!
I dont want to deal with this insurance no more.
I have never been treated so poorly and been incessantly bounced between my dentist's office and Cigna. All I have done is wait... wait... and still wait for an honest response. I even changed dentists to have better in network coverage, and still get truly poor service without receiving accurate responses.
Shame on this company. I can't even say they dropped the ball, because they just don't give a damn.
So, if you want to feel that you're getting nothing but the round-a-round for your money, then Cigna is your answer.
I had a horrible experience with Cigna Dental Insuranc. They were the worst company I have ever dealt with by far. I have worked with many different companies and never had this much frustration and unsatisfaction. Their agent making false statements when they sell you the plan and after paying months of premiums and waiting, they don't pay what the dentist offices are billing them. Every time you call to talk to about a case or claim. they conveniently have no records of previous conversations although you have case number and confirmation. They are unreliable and unaccountable when it comes to pay for the services.
This company is a total SCAM! They will not cover anything! They even won't cover teeth cleaning in full even if they state they cover teeth cleaning twice a year. Had it done once and they covered only half of it! They also cover only silver fillings which nobody is using like last 50 years. So they won't cover fillings. I wonder if they cover wooden crowns only....They will find a reason to not pay. Also, their incompetent agents will never tell all those details over the phone. I called them before getting dental work done. Such a SCAM! Waste of money!
In 2023 my wife and I had Cigna Dental insurance. Absolutely horrendous company to do business with. They constantly look to deny and if that doesn’t fly they will absolutely nickel and dime. The dentist (Cigna preferred ) has actually withdrawn from accepting any Cigna dental insurance in 2024.
Worst of the worst and frequently give incomplete and/or inaccurate information
Best advise I can give - pick another company- they are truly awful
do not use, if you want to cancel because your dentist does not use this plan they do not refund. You pay for months that you want to cancel.
The worst customer service I've seen in years. They just keep denied the claims and don't provide any clear communication. Each rep has a different explanation and new requirement pops up every time.
There is Federal Investigation about Cigna Health declining the claims without even looking.
It's time to investigate the dental businesses as well.
21 days waiting for reimbursement and nothing. Date mailed out July 11th, 2023 --- toady is July 31st, 2023
Your customer service dept. knows nothing on how to find my claim.
They keep telling me that it may take up to 2 months for reimbursement. You better start educating your customer service dept. how not to lie.
After 9 calls to your Cigna Dental Claims, NOTHING IS FOUND
Cigna dental has been the WORSE experience that I have had. I signed up in December, the next bill wasn't due until February, I created an online account, but for some reason there is no where to pay it online. It took me forever to get assistance, and when I did they said that they would send me an invoice so that I could mail in but instead of an invoice they sent me a bill that said I was late and services terminated. I tried to call and put my information in the phone but I couldn't be located so I spoke to a rep and they pulled me up and I asked why couldn't the automative system pull me up they said because I have been cancelled and then told me to reinstate I would have to pay... Read More
This is THE WORST CUSTOMER SERVICE!!! They are all off shore and refuse to put you through to a supervisor. They left me on hold for over 2 hours, I disconnected and called back and had the same rep, Jay, on the line. He then refused again to help me with having a prior auth completed for a service in 2 days. The guy blatantly lied several times. He then disconnected the line after again placing me on hold for 45 min. All of this is after I called last week and had the services expedited. They had the clinical information for 3 weeks and did nothing with it. I cant wait to get rid of this insurance and back to Delta. Id rather pay for a health plan then get this through my employer.... Read More
I have Dental HMO coverage from CIGNA. It covers 2 cleanings a year. This is the definition of bait and switch, and i would be happy to be the prime on a class action lawsuit. I have been to all of the companies in my area who take this insurance. None of them will perform the cleaning. They demand a separate exam session prior to the cleaning where they will tell you that the Doctor has determined that you need a "Deep cleaning". I went to a separate Dentist, unaffiliated with my insurance and asked them to perform an exam and cleaning to determine if i needed a "Deep Cleaning". They said no, and were aghast that a Dentist refused to perform any cleaning and were holding hostage my... Read More
I would leave zero stars if I could. I have been trying to get a pre claim approved for almost 2 months, I had to have my front tooth pulled and now I need a Crown (Something that is Cleary covered by my PPO insurance plan be it only 50%) I've called 4 times and I've used the online chat 5 times. At first I was told it would take up to 20 business day for the approval. When I called back I was told it could take up to another 15 business days for the approval. Now I'm being told this process could take another 60 business days before the approval. It Cleary seem like the big insurance company is playing the waiting game with my dental health and I'm sure that after the 60 business days... Read More
Where can I send my insurance claims. I faxed them, mailed them several times and you never receive them. I finally got in contact through email Let Us Help U and they did get my claims submitted. I can’t get that to work now and I have more claims to submit.
One of the worst company to get Dental insurance. They deny your claim on one pretext or other. They have so many hidden costs that the insurance looks a steal deal but when you visit a dentist, you realize that its you from whom the company has stolen. First they deny your claim, then appeal are invariably rejected and there in no further customer satisfaction mechanism. Avoid it, if you can.
I feel helpless when I contact Cigna. My dental claim was denied. My child needed a perio bone graft. Apparently restorative work is not covered. I've called three times over the last month. My dental office is adamant this is covered by my insurance. Well, not according to Cigna. Three calls to Cigna since March 21st. On hold at least 30 minutes each time. When I reach the call center, they can only do so much. Cigna's management policy does not empower its call center personnel to do anything beyond telling you which doctor you can and can't see. Anything beyond that requires a department that you can't actually access. Someone inside Cigna has to do if for you. You are blind to the... Read More
Cigna Dental service is HORRIBLE. My Group number is 33 38 808. Trying to confirm if a dentist is in network, so far I've been transferred 3 times, I've been on hold now for 28 minutes and the rep I'm on the phone with has advised it's going to be another 30 minutes to an hour. He tried to offer to call me back, but I said no way! ( I have 0% faith that I would get a call back).
I would leave zero stars if I could. I have been trying to get a claim paid for months now. I keep getting told oh 15 business days, oh another 5 business days, oh well another 5 business days our claims dept is backed up and then get told oh we don't know when it will be processed. are you freaking kidding me? I paid out of pocket, I am just trying to get reimbursed. This is the dental ins co my company offers, worst company ever.
My case has been escalated 3 times snice Jan7, 2022 and yet have never received any contact from them. When "I" call them they tell they will get back to me in 24 to 48 hours. I'm still waiting for them to get back to me. I've been very patient, I work for a insurance company and my husband is freelance writer so our next steps are not going to be as patient or restrained.
Cigna....one of the most POORLY RAN BUSINESS I HAVE EVER DEALT WITH!! You call them and "attempt" to talk with them AND understand them. I don't care where they work but they speak extremely Poor English. After holding for a supervisor for 28 minutes they "accidentally" HANG UP!! Last year AND this year they did not receive my check for dental insurance. I pay by the year. Last year I had to pay for a stop payment on my check and pay via a credit card after a 25 minute telephone call to customer service. It appears, I will have to do the same this year since they AGAIN have not received my check that was mailed on December 22, 2021. In the past 30 years...Cigna is the ONLY business... Read More
Ripoff, uses misleading language that if you're not exceptionally careful you end up sometimes paying more for a visit than if you went without insurance, if you include your monthly payments. Which is just ridiculous.
After 6 months of dentist insurance filings and insurance company requests for more data, we finally make the "umpteenth" call to Cigna only to be told there is no coverage for a porcelain base if the tooth was missing 3 years ago when the insurance started. Not even for the tooth that is still there. What is your insurance actually for?
3 months to get paid 50% of claim after i was told covered at 80% (submitted in April-paid in July)
another claim is STILL on hold for a month sent in October, it's now November and I was told I needed to wait 10 day processing.., Since its over 30 days I am told they will escalate the claim and i need to wait 5 business days.
THIS IS THE WORST DENTAL COVERAGE EVER!!
I NEVER had a problem with Delta Dental.
I signed my teen son up for this insurance so that he could see my dentist (my dentist does not accept his insurance). No where does it state that there is any type of waiting period. When he went for a routine cleaning, Cigna covered NOTHING. I paid everything out of pocket. A few months later, he went in for a filling (his first) and again, Cigna covered NOTHING. I cancelled this insurance because it doesn't cover ANYTHING.
Cigna is the worst dental plan that I have ever had. I wonder why are they still in business; I would not even recommend them for my dog. Words can not express how low down, dirty, and incompetent they are. Shame on them,
I am very upset about the way my dental plan was portrayed to me. I asked for a dental ppo plan since that's what my dentist is in. I then received an insurance card that said "dental ppo - Cigna dppo advantage". After my first dentist visit, I discovered this is NOT a PPO plan. So, I am only getting about 50% of my bill covered instead of 100%. Why would you write it as a dental ppo plan when it's not! I think it's deliberately misleading!