1. Home
  2. Diet Plans
  3. Noom Review

Rating: 9.8 / 10 (Excellent)
23 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Noom offers personalized, direct-to-consumer weight-loss programs and health-coaching solutions through its online platform. It has a focus on treating chronic and pre-chronic conditions, such as hypertension, diabetes, and obesity. The company is based in the Greater New York area and has additional offices in Seoul, South Korea, and Tokyo, Japan.
 
SEE PLANS

Services and Features

Noom promises to help customers lose weight and prevent or treat health conditions through comprehensive changes to their eating behavior. They contrast this approach with traditional diets, which are designed only to limit what a person eats instead of changing how a person eats. The program's mobile app—an essential part of its functionality— makes this easy by keeping track of meals and other related activities, like the number of steps taken in a day. Being able to speak with others in support groups and the added assistance of a personal coach also ensures that users are surrounded by like-minded individuals who can lend each other a hand in the process.

Before providing users with a comprehensive weight-loss plan, Noom guides them through a short questionnaire. The process is what helps them outline a personalized plan for customers and can be finished in as little as 30 seconds. First, Noom asks what the ideal weight a user wants to reach is, as well as their height and current weight. It then asks for the user's gender and age range. A series of questions regarding their eating and fitness habits then follows. Afterward, Noom inquires about the user's health, such as if they suffer from significant problems with their back, have taken antibiotics in the last 2 years, and if they have been diagnosed with or received treatment for diabetes.

Noom's two-month custom course weight-loss plan is individually designed for each customer by world-class doctors and psychologists and is proven by top medical journals and institutions, including the British Medical Journal and the University of Sydney’s Medical Center. It is free for the first 14 days so users can determine if they want to follow through with the program or not.

Features

Custom Meal Plans

✔

Vegetarian Options

✔

Allergy Options

✔

Diabetes Program

✔

Gluten-Free Options

✔

High-Fiber Options

✔

Exercise Plans

✔

Free Diet Analysis

✔

Recommended Food Substitutions

✔

Interactive and Tracking Tools

Daily Tracker

✔

Weight Tracker

✔

Mobile App

✔

Shopping List Tool

✗

Fitness Tracker

✔

Food Log

✔

BMI Calculator

✗

Nutrition Intake

✔

Fitness and Diet Guides

Portion-Control Guides

✔

Eating Out Guide

✗

Lifestyle Tips

✔

Clinical Research

✔

Exercise Tips

✔

Plans and Pricing

Free Trial

✔

Price Per Month

Annual Auto-Recurring Plans:

$59USD/month

$120 $99USD/2 months

$240 $129USD/4 months

$360 $149USD/6 months

$480 $159USD/8 months

$620 $199USD/year

Free Shipping

✗

Money Back Guarantee

No

Customer Support

Dietitians and Consultants

✔

Phone

✔

Email

✔

Knowledge Base

✔

FAQs

✔

Live Chat

✔

Diet Plans at Noom

Noom is a powerful tool for those who want more than a simple diet plan. Through the use of its powerful mobile app, customers can easily log food, keep track of their wellness goals, contact other users and their personal coach, and access hundreds of articles, suggestions, and research concerning overall health and fitness. An affordable price for the program's two-month duration makes it accessible for just about everyone with a phone as well. Customers without a phone with access to the mobile app should probably search for other weight-loss alternatives, but we can otherwise fully recommend Noom for anyone who wants to change their dietary and fitness habits in a short span of time.

Top Rated
Our Partner
SEE PLANS

FREE 30-Second Online Evaluation

  • Fully customized plan designed by a team of experts 
  • Award-winning technology
  • Unlimited access to health professionals
  • 24/7 personal and group support
  • Enjoy a 14-day trial before committing
READ FULL REVIEW >

Latest Noom Reviews

S
Skip

11/29/2023
I was initially happy with Noom. All notifications are through the Noom App and texts. After being auto renewed last year (2022,) with no option to get refund, I was not happy and used the app to cancel my subscription. But it offered to remind me to cancel or renew later. I was under the impression that I had cancelled and would be reminded to renew later. When I went through the same thing this year (2023,) with considerably more anger, the app clearly said your have a year left, let us remind you later to cancel. So either way, I never got a reminded through the app or text. I found after the fact, an email reminder. Their subscription policy clearly states no refunds on... Read More

Bridget J

6/10/2021
I tried Noom just under a year ago. They wanted an astonishing $149 every five months after the free two-week trial; supposedly this premium price was for the "personalized coaching." However, the personalized coaching was a joke, little better than a bot. I spent several days fastidiously tracking my food, looking forward to getting personalized feedback upon my next check-in with my coach, only for my coach to respond with some nondescript vagueness, "Looks great! What are your goals?" I felt like I was talking to an Amway hun. The app also lacks accommodation for breastfeeding women. I was one month postpartum and asked about breastfeeding and was lazily told, "Just add 500... Read More

mmphilli

8/10/2020
I tried for hours to get started and kept getting sent back to do the hinges I had previously done. The notes from staff are obvious boiler plate recordings.the constant marketing for extra stuff is relentless. I’m out the trial fee per your message that said “no refund after the trial period ends”and I was signed up for one day!!

Mohammad P

4/30/2020
STAY FAR AWAY from NOOM ! Noom is a horrible product that does NOT deliver on its promises and advertising and is extremely difficult to cancel

LaNita M

11/18/2019
I lost 33 pounds using noom in just 5 months. It's SO easy and it's really not a diet. It changes the way you look at food and tackles issues mentally. You can still eat what you want, just in moderation but you will learn to choose food more wisely!

seasonsofindiana

10/28/2019
I've been using Noom for over two months. It offers what I have been looking for forever. Help with understanding how to lose weight in a healthy way. They help you understand how to change your eating habits for life. There are too many fad diets out there that help you lose it but never help you to understand how to change your habits for life. Fad diets work temporarily and they often don't offer the right support and information that helps you to maintain your weight without a constant struggle. Noom helps you to understand the psychology of what causes you, personally, to eat they way you eat and gives you the tools and support to change those habits. I have a support group that... Read More

janezercher

10/22/2019
Same thing happened to me. Tried several times to cancel at the end of the trial and even asked my coach to help me cancel and there was no response. Just a big charge to my credit card. This is no way to run a business!!

mer.montano

10/17/2019
What a scam! Reading other reviews, I see a class action lawsuit here. They did the same to me. Wouldn’t let me cancel, charged me $159 and I still can’t take off my credit card. Noom is not transparent, they do not provide the service or pricing they claim. I thought I was signing up for monthly renew but they charged me for 8. It’s criminal. The amount of time it takes daily is greater than 10 min. It is a fussy, cumbersome program not designed for all body types. The low fat diet has proven to not work and that is what they promote. DON’T JOIN!!!!!!

R
rebeccasmith

10/12/2019
This company was sending me lots of messages with support over the two weeks that I had a trial period. When I decided to cancel, I wrote them notes for three days running, and there was radio silence, and then they charged my account. This is no way to run a business. zero stars.

faezeh.peyman

10/2/2019
They charged me for $159 for when I signed up for trail and voluntary payment. Unbelievable. Be careful. It is sad that they take advantage of people like this.

Joy W

9/21/2019
I signed up for their “FREE” trial. The very next day I wrote to their customer service and they cancelled my membership. I got a email confirmation saying my account was cancelled. I didn’t even use their program or their app and had it less than 24 hours. They billed me $10. This is the reply I got back when I questioned the $10 charge. Rebecca (Noom Support) Sep 21, 10:38 PM EDT Hi, Thanks for reaching out! Unfortunately, the trial charge of $10 is non-refundable since by registering for the Noom trial, you agree to this minimum charge. My apologies for any inconvenience this causes! Very best, Rebecca Collins Now please tell me how they can advertise a free trial... Read More

A
Anna

9/20/2019
Buyer beware. Do not trust these people. Ignore their feel-good commercials. Read up on their BBB Rating if you don't believe the reviews. This is a company that will charge you for an entire year's subscription BEFORE your "trial period" comes to a close. Their refund policy makes it impossible to get your money back. DO NOT use this App! It's a gigantic money pit. When you go to attempt to cancel your trial period, there's no easy option - you must submit a request through their messenger - which takes days and days and days to respond - which could easily lapse over your trial period. Oh and those friendly "coaches" Noon says they have? They're nothing than fine-tuned robots.... Read More

rheasward

9/12/2019
I signed up for the 14-day trial. I looked into the program and decided there was nothing special about the program and was not interested. I never looked at it again after that as there was no point in paying for a remedial course in basic fitness and nutrition. I am a nurse so already know this information....nothing special as advertised. I tried figuring out how to cancel and was unable to figure it out and figure that it was a minimal trial cost so no harm no foul. This morning I received a notification that I was charged $150.There was absolutely no communication regarding the auto-renewal was coming due and I had not thought twice about it since taking a look and deciding I did... Read More

L
Laura

8/22/2019
It's a money making racket. Avoid it at all costs! I didn't use them once but they still charged me €80. Make sure you turn off automatic charging!!!

Terri S

8/20/2019
I can't even download the app to be ABLE to cancel. My phone is a 7.1 Android O.S. and I didn't see until too late that you need at least a 10.3. So I can't even get into my account. NO WAY TO CONTACT ANYONE ANYWHERE!! What a SCAM!! So far they only have $1 of my money, and I'm still trying to figure out how to stop anything in the future! AWFUL!!

B
B K

7/29/2019
Buyer Beware on Noom. I bought the diet and exercise plan up front thinking it was designed to integrate with the APP. It is not. The plan provided is no more scientific, well thought out, or well presented than an article in Woman's World Magazine. It does not integrate with the APP and is not refundable. THE DIET AND EXERCIZE PLANS ARE A HUGE WASTE OF MONEY. The App is also a huge waste of money. There is day to day advice you can read which is touted as having the advantage of phycology behind it. It is no better advice than you can get from a standard internet article. The one-on-one coaching is the biggest scam of all. You will get a few canned emails. Mu specific... Read More

D
Dennis

7/26/2019
Unethical business practices bordering on a SCAM. After 2 week trial for $3 my account was nailed for $139 with NO RECOURSE. There is absolutely no way to dispute this through chat, phone, or email. NOOM has totally isolated itself from customer contact except through their virtual coaches which are mostly made up of canned replies and no help at all. BEWARE!

Laura S

6/28/2019
The diet plan may be adequate but the billing policies leave much to be desired. To remove yourself from the plan you have to tell the coach who says I can't help you with your account. Then you have to link to the account and billing people. They have devised a way to charge you $149 every 4 months without your approval for each transaction. This may not be illegal but it is not ethical.

L
Lisa H

6/10/2019
It’s a scam and there’s no way to get a refund once they’ve charged you.

R
Rose O

6/10/2019
I tried the trial and found it was not conducive to my style of dieting. I thought i had cancelled it prior to being charged only to discover they have been charging me for the past year without even giving us a notice that it was due to be charged. That is what upset me most. If I hadn't caught the charge I would have never known and they would probably keep charging me even though I haven't touched the app for a year.

T
Terri M

5/3/2019
Scam do not sign up for trial period. They wait till the trial period is over before they cancel you. Then they charge your credit card for 149.00. They refuse to contact you. Big rip off. I am contacting Consumer Affairs.

E
Esther

4/29/2019
I am finding the Noom Diet plan almost impossible to cancel--very frustrating!!!

J
Jennifer W

3/18/2019
I've been using Noom for 11 weeks now. I've lost 16 pounds. If I'd get my butt off my chair and actually exercise some, I would've lost more. I love it. I work full time in an office and have a lot of extra curricular activities. Noom has worked really well for me. The only very slightly negative is there are a lot of prompts to share information with your group. I don't always have time to do that. And often I don't. Although I do think working through the exercise would be incredibly helpful (if I did it). What I like more than the weight loss plan is a lot of the things they teach are really good for life in general. Many of the tools they give you have helped me in... Read More

Related to Diet Plans

Top Articles