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2 Customer Reviews - see all comments
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Chase is the U.S. consumer and commercial banking business of JP Morgan Chase & Co., a leading global financial services firm with $2.6 trillion in assets and operations worldwide. With nearly 5,000 branches and extensive online services, Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.
 
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How is Chase rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Chase is the perfect match for consumers looking for a full-service lender with both in-person or online service. The company offers a broad selection of purchasing and refinance mortgages, and it’s especially appealing to existing Chase customers who may be eligible for additional discounts. Also, with the advantage of hassle-free electronic submission and tracking of documents, it is a very appealing option for younger consumers. The disadvantages include the need to speak with a mortgage banker expert to complete the requirements and also that Chase charges rate lock, origination and underwriting fees, which are less to existing customers.

Chase Features

Lender Type
Bank
Loan Types Available
Home Equity Line of Credit
Minimum HELOC
$50,000
Maximum HELOC
$500,000
Max HELOC Draw Period
10 years
HELOC Fixed Rates Starting At
4.50%
HELOC Annual Fees
$50
Waived Fees
Closing Fee
Application Fee
Origination Fee
$50
Maintenance Fee
$50

Chase Qualifications

Loan Qualifications
Property Appraisal
Proof of Employment
Primary Residence
Minimum Home Equity
80%
Minimum Credit Score
620

Chase Customer Experience

Total Consumer Financial Protection Bureau Complaints
4,562
Total CFPB Complaints/Originations
1.07
Site Features & Technology
Home Equity Calculator
Mobile App
Online Application
Memberships & Accreditations
Equal Opportunity Lender
Insured by Federal Housing Administration
Federal Home Loan Bank Member
Nationwide Mortgage Licensing System ID
399798
Nationwide Mortgage Regulatory Actions
9
Trust Pilot Rating
2.2 out of 5
BBB Rating
F
Date Collected
2019-06-12

Contact & Additional Information

Homepage URL
https://www.chase.com/
Company Phone
(800) 848-9136
Headquarters Address
383 Madison Avenue, New York, NY, 10179
Year Founded
1799
Top Rated
Our Partner
(844) 551-7732
VIEW RATES

  • Cash-out refinance on your mortgage
  • Receive a quote and apply online, by phone, or at 200 branch locations
  • Wide range of refinance products
  • No restrictions on loan purpose
  • Cash-out loans of up to 90% of your home equity
  • A+ BBB Accredited Equal Housing Lender
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Latest Chase Reviews

L
larry s

1/16/2018
Took out a HELOC in 2006 to re-build home following Katrina. As the variable interest rate began to rise in 2016, we re-financed with Chase Mortgage. Closed in Dec 2016 and noone at Chase disputes that Chase Mortgage timely paid off Chase HELOC. January 2018 I try to sell my house only to find that Chase never got their lien removed. Have spent 10 days on phone with a dozen or more different chase people and no one has done a thing to even initiate the removal process. Today after reaching the Escalation Mgrs' Supervisor and AVP of Chase, we were told it would be assigned to a different "analyst" tomorrow the day before our close. We have been repeatedly lied to by supposed supervisor... Read More

B
Brittany

2/1/2017
This company is the worst. I have faxed written signed borrower authorization over 6X to the payoff department and ten days later I still do not have a payoff statement. The property is under escrow, and due to Chase Home Equity Heloc department the Seller is very close to being in breach of the contract due to Chase not being able to provide a written payoff statement. The borrower has also called and requested many times and is getting the same response, or should I say lack there of. Do not get a loan here as they may cost you the sale of your property. They are unwilling to recognize the importance and urgency and could care less about their consumer. I highly recommend working with a... Read More

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