American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I am so un-happy with the service, down to the tech people as well as trying to make a request. Ive been told over and that they will remove the 100.00 balance which I realize you pay to have a repair. My AC has yet to be repaired 4 times they have came out and cannot seem to fix it. So I have to go thru AHS and it wont allow me to because of the outstanding balance Im pretty done with this company, Ohh yet they can automatically take the payment out of the checking account. Very upset.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Heidi, I am sorry to hear that you are not happy with your services. We would to reach out to you regarding this matter. Please send us your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
I called ahs because my ac was leaking. They sent out Sweet Mtn Air. He tried a few things but could not fix it. I called the next day and told them(ahs) to not send sweet mtn air because he could not fix the problem, but send him they did. Again he could not fix the problem and was scheduled for the following day. I was not going to give him another and called Parker and sons. They responded the same day fixed the problem(which was a plugged exit line) very elementary. I pleaded with ahs to not send sweet mtn air but they ignored me and sent him anyway. If I could give a minus star I would.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tom, We are sorry to hear about this situation and we would like to reach out to you regarding this matter. If you provide your contact information we will assign a representative to contact you regarding your concerns. Please email us at social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
My microwave went out every year. They kept sending repairman to fix the issue but never doing a diagnostic to determine what the problem is. They kept changing parts the last person they sent I asked him about a diagnostic and he never took his tools out of his toolbox.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marcie, Thank you for making us aware of this situation. We would like to follow up with you regarding this issue. If you can provide your contact information to us at social@ahslink. com attention "Consumers Advocate", we will be in touch with you. Thanks
Took 5 days to have a tech come out, and another 5 days to gave repair done. 10 days without A/C in Las Vegas is unacceptable. Also have requested to speak to a supervisor to share my discontent and no one has called or reached out. very poor!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wayne, I apologize for this situation, If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
I had to wait 45 minutes twice to speak with a representative when I had a problem with a contactor. I could not speak with a supervisor but was told both times an AHS supervisor would call me within 24 to 48 hours. No one called. No one would call Sears to see why they didn't show and continued to change my appointment time without my knowledge. I finally had to contact BBB in order for AHS to respond. They still never stated why no one had contacted me prior or refused to contact Sears. The only reason I received a call was due to my BBB complaint. AHS was not responding to me. They were responding to BBB.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Randy, If you send your contact information to us by emailing social@ahslink.com, attention social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Some of the companies you contract with do substandard work that leaves a lot to be desired! On a couple of claims I had the feeling I was screwed over, the workmanship was shoddy and incomplete. Seriously considering moving my business elsewhere. We will see when the next issue comes up.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Melvin, We would like to follow up with you regarding this situation, if you provide us with your contract number or property address and phone number by emailing social@ahslink.com, and we will be in contact with you. Thanks
I was on hold for 30 minutes. ..this is unacceptable
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, My apologies for the hold time. If you are in need of assistance, please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate".
Good service for homeowners and good experience thus far although I would recommend reviewing non responsive contractors and replacing them from contract options . I am a happy customer with American home shield.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Pearl, We are pleased to hear that you are happy with your services. Thanks for the feedback.
Warranty coverage is not as good as I would like for the premium I pay each year and the $100 fee for each service trip.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brandon, Your feedback is important to us and we value your feedback. If there are any issues that we can help resolve, please provide your contact information to us by emailing it to social@ahslink.com, attention "Consumers Advocate". Thanks
The service communication is very good. They are very courteous and show up on time and with warning calls etc. my particular refrigerator might be possessed as they have been out 3 times to repair it. Each time it works for a few weeks then warms up. Hard to say if it is the experience of the technicians. I do like the service!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Christian, We appreciate the feedback. If you are still experiencing issues with your refrigerator, please email your contact information to us a social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this issue. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
