American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Horrendous service. I've spent about 5 hours on hold with them, and probably 2 more hours on the phone with them in the last 3 weeks. They couldn't seem to get their contractors out to me, and he was so undependable and inept. I had to wait 3 weeks and 3 visits before the contractor said he couldn't fix it. Then I had to initiate all the calls myself to get a replacement. One woman hung up on me because she didn't want to wait 3 minutes (after I'd waited an hour) for me to get the capacity of my fridge. I had to call two more times, and by the time I got through, the woman could only tell me that all her supervisors had gone home and she wouldn't be able to get me a quote on... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Laura, Thanks for making us aware of this situation, we would like to follow up with you concerning this matter. If you provide us with your contact information by emailing it to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
I have not been pleased with my home warranty. I have called twice and each time am charged a fee and then tried to call and talk to someone about the issue and waited on hold for 2 hours before I grave up and the issues are still not resolved. I would not recommend American Home Shield home warranty company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Constance, We are sorry to hear this. If you can provide your contact number to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter.
EXTREMELY long hold times (45-70 minutes). By making a claim through their website and calling customer service I was unable to get a repair for a covered item. I had a HVAC register which wasn't blowing any air. The ducting was detached from the register but because it made a sharp turn inside the wall, drywall had to be cut to repair it. Apparently none of AHS contractors can cut drywall and repair ductwork. I finally complained to my realtor (bought the house < 1 year ago, warranty was purchased by seller as part of the transaction). I told him that I didn't think he should recommend AHS to any future buyers because of the extreme phone hold times and inability to get a repair done (to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joe, We sincerely apologize for the extreme hold time and the issues that you have experienced with your services. We would like to follow up with you regarding this issue. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", Thanks.
I am very discussed. Not only did it take over three hours to place the return request as the work was not completed correctly to stop the issue with the AC unit, but Air Command is not a reputable company. Owner (Keith) indicated I need to cut a hole in the stucco as he felt the leak was in the wall. He said he would wait while I had someone who was three miles away come to the house to help cut the access whole. I asked three times if he would stay to do the work because we had been with out AC for three days in life threatening conditions of 105 or more degree weather, and he assured me he would. But, when I went into the house to get a saw, he got in his truck and left. The... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Debbie, I sincerely apologize for the experience that you have received regarding your services, and would like to follow up with you concerning this matter. If you send your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will certainly follow up with you. Thanks
I'm am appalled by how american home shield will do whatever they can to deny a claim. They sent a company out, not even two months ago to replace our AC compressor. The AC went out again. The tech AHS sent said the compressor surged the consensus fan and burned the contacts. The tech put a new condenser fan on and cleaned the contacts. He said the compressor caused this issue. AHS contacts me a couple days later to tell me they will not cover it. When I asked why, they said it was flooded and and they don't cover acts of God. WTF! Just because a hurricane hit the Texas coast, doesn't mean all of Texas was flooded. We had 4 to 6 inches of rain. We do not live in a Floyd plain. The unit... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will look into this matter and follow up with you. Thanks
AHS had an HVAC repair firm at our house during the busy season in one day. Because this was the second repair in a month on the same unit, they did not charge us the $75 fee. The on line request, repair and follow up were hassle free and the service was top notch.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, Phillip!
Technician came when scheduled he was quick took care of the problem and explained what he did.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback, Nathan!
American Home Shield has been a good company over the years. Recently they seemed to have lost their way. Customer service has declined drastically and their is little to no follow up even after requesting escalation. On July 19, 2017 I notified AHS that my air conditioning units were not working. A technician was dispatched from Royal Air and he fixed one unit that services the top floor of my home. The main unit has not been repaired as of today September 8, 2017, and the quote went from approximately $700-$800 initially to an upsell attempt at greater than $10,000 ($9,000 out-of-pocket) . Unthinkable in the hot Spring, TX (just north of Houston, TX) even in the aftermath of Hurricane... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bill, We would like to follow up with you concerning the matter that you have made us aware of. Please provide your contact information by emailing us at social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
AHS is decent with coverage but their hold time to reach a representative by phone is ridiculous! I've had to call at least a dozen times over the past 2 months for our hot water heater issues and I've never waited for less then 45 minutes, the longest being an hour and a half before finally getting through.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I apologize for the wait time, Kristy. Thanks for the feedback.
I had an issue with a repair person that had no idea what he was doing. I had to call AHS several times to get another service person assigned and my issue resolved. Each time I called I waited on hold for no less than one hour just to talk to a service rep. The first rep was disinterested in resolving my issue and I had to call back to talk to another rep (after waiting on hold 75 minutes). The second repair person was capable and made the repair. I was billed for the first incompetent repair person. I called again (waited 90 minutes to talk to a rep). Overall, a terrible experience. AHS is not customer service oriented at all.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about the issues that you have experienced with your services and would like to follow up with you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
