American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS does not have enough customer service representatives answering the phone. Every time I call I have to wait on hold an average of 1 hour. I am a property manager, I have 50 homes with this warranty and I do not have time to sit on the phone on hold. My phone lines get tied up and I am unable to conduct business this way. When someone calls on the other line I put the "AHS hold" on hold on my phone so I can answer my business phone and many times they have answered and hung up while I am answering the other line. Then I have to call back and wait another hour. If I have appointments out of the office or if someone walks in to the office I again have to hang up and try again another... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about your experience with your services. We would like to follow up with you regarding your concerns. Please send email your information to social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
They are fairly prompt at getting a contractor to call back to set up service. However, the majority of their contractors are below standard with a C rating or below on BBB. AHS also will assign contractors that are quite a distance from your home, which says that they are not paying personal attention to what they're doing.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback about your experience, Debbie. We appreciate the opportunity to improve our customer experience.
I had an electricity problem an they did not let me know it was not covered by them until I got an email .the tech they sent out was excellent but .the AHS does not care if u have s heath problem if ur family burns down in the process of them deciding if its covered or not .if its a electrical problem it should be covered especially if the tech says it's hazards .but they won't care . This company is basid on greed and not principles. The reasons they gave me are not good enough they should give each costomer a copy of there regulation and the real coverage .not some foney coverage list that had holes to there convenience. I'm stuck with a hazard issue I can not afford.this is why I pay... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margarita, We would like to follow up with you regarding this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
I am a fairly new home owner and had a different home warranty that was paid for by the seller. I attempted to use them once & they had me jumping through hoops only to deny my request. Once my warranty expired, I shopped around and saw that American Home Shield had great reviews. I decided to go with American Home Shield and have not been disappointed! They made the whole process a very pleasant experience and I would definitely recommend them to all my friends and family.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the very pleasant feedback, Hil.
When we first looked at a home warranty everything we read said not to. That would have been a mistake. Thank goodness a neighbor told us about their experience. American Home Shield has been extremely responsive and helpful especially when we found out our furnace was not working properly and could be dangerous. They came in and took care of it immediately. I highly recommend. Oh, and everything is pretty much done online so it's really easy to submit claims and get someone to come out. We live in the mountains and they still found vendors to help us.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margo, Thanks for sharing your service experience. We are glad to hear that you are enjoying your services.
Good coverage of appliances and good service providers BUT
1. Website is inadequate
2. Telephone wait times are 30-60 minutes
3. No online chat available
4. No email contact available
5. I have been with them 12 years and the above has gone from 'excellent to 'who else can insure me'
6. 2017 has provided the worst AHS contact of my life, VERY, VERY disappointed and irritated!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback. We will use it to improve our products and services.
I am very disappointed in the length of time it takes to be able to talk to a live person about any of the issues that I have had recently. I continue to get billed for service calls when I have already paid the service providers. My latest issue has taken at least two months to resolve and it is still not resolved.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the issues that you are experiencing with your services, Nancy. We would like to reach out to you regarding this matter. If you provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
The worse customer services ever my AC broke down 6 times while on the policy and right now is 100 degrees in my home and unable to get anyone to help your wait time on the phone is 2 hours. Horrible inhumane
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maria, My apologies for the wait time that you have experienced. If you can send your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
My review would be 1 star, but it won't let me choose it! They have been out twice on my air conditioner! Second time installed a new blower fan motor! Bolts are misinformed, wiring exposed, shakes whole house when on! Not happy at all! Will most likely cancel my policy with Home Shield!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Rick, We would like to look into this issue that you have made us aware of. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
The technician was on time, friendly and took care of my electrical problem very quickly.
I couldn't have had a better experience thanks to Sam Samara at Rainbow Electric!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Excellent feedback, Victoria! We are happy that you are pleased with your services.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
