American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Very disappointed with the service. I have been with AHS for 14 years and its a shame to pay a monthly fee every month only to find out when you really need service...there is no urgency and waiting on hold for customer service over 45 minutes is shameful. My refrigerator when out last Friday. I receive a call from the repair contractor that they have the part but they won't be able to get out until another 5 days. Another weekend without a fridge. I am online now looking for another Home Warranty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kim, I am sorry to hear about your disappointment with your services. We would like to reach out to you concerning this matter. If you can provide us with your contact information by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Worst experience and headache I have ever dealt with personally and as a business owner for 9 years. This process started on 6/23/17 and now it's 9/7/17 and the problem with my HVAC is still not resolved. I was referred to a company for service of which was completed and diagnosed. AHS (American home shield) authorized the work for a new furnace and AC unit. Fast forward 6 weeks for parts to be ordered I find out that the company referred to me by AHS has never done work in my county and were not aware of the protocol that my county requires a permit for this work. It's important to note that I have 2 children under 2 during this time. Because the original service provide doesn't do... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sami, Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
When I have a problem, I'm contacted within days with a professional tech.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback, Lawrence!
Repair was scheduled quickly and the tech arrived on time.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback, Daniel. Thanks
I would not use this service. Customer support is non-existent and they barely cover anything. The contractors they use are also not very good. Overall, was very disappointed by their service and could not reach anyone to discuss the bill.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marc, Thank you for giving us the opportunity to resolve this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
AHS is not always customer friendly, i have been a customer for 19 years but the last 2 year's i have encountered many problems while dealing with multiple contractors and AHS have been no hope with resolving issues. I feel like AHS do not care how the contractors treat their customers. AHS do not support customers.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Deborah, We are sorry to hear about the experiences that you have had with your recent request, and would like to reach out to you concerning this matter. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this issue. Thanks.
Notified AHS of a plumbing problem at a rental home I own on Sunday evening online. I reported it as a toilet overflow, but it turned out to be a blockage in the line. Was notified immediately that Lone Star Water Resources was assigned to my job. The company finally arrived on Thursday which was beyond the 48 hour window as called for. They fixed what they could and cleared the line. I was contacted by an AHS person about my claim some time later and she told me (almost a lecture) that if there was an outside cleanout, this job would have gone much smoother and maybe faster, but the assigned plumbers couldn't find one. She did offer some suggestions about how to escalate future... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bill, We would like to look into this matter regarding the plumbing issue. If you can please provide your contact information to us by emailing social@ahslink.com attention "Consumers Advocate", we will be in contact with you. Thanks
AHS was a lifesaver when we bought our home. There were several plumbing issues that weren't detected during the inspection (at no fault of the i specto). Service was always prompt and courteous. We saved much more than we paid.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback Jennifer, Thanks
American Home Shield is easy to report a problem, but the plumber didn't return with the parts to fix the problem. A number of calls to the plumber yielded no results and call wait times to talk to AHS was 1 hour+. I tried multiple times to call them and 30-45 minutes into the wait time their system would drop the call. There is no way to send them and email inquiry either. So right now we are stuck with a broken bathroom faucet for the third week with no results. Very frustrating.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Masoud, I sincerely apologize for the extreme hold time that you have experienced and would like to reach out to you regarding your situation. Please provide your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
I have been trying to get hold of American Home Shield about a plumbing call to my home and on the phone there is an over an hour. On the Facebook page someone said they would get back to me and still have not after a week. They have been wanting me to renew my plan and so I called the renewal line and the agent was just rude and did nothing for me. All she really cared about was making another sale.
It seems to me that American Home Shield is just a scam to get as much money without doing anything. I will not have their Plumbing company out again after they did nothing and I already prepaid the 70 service bill. Now that they have my money they refuse to contact me.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, Please provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", and we will reach out to you regarding this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
