American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been receiving email and snail mail billings for the $75 service charge since I made the first call for a claim. This is despite the fact I authorized payment during that first call. Have made numerous calls to correct the situation. Even made a second payment when I was told could not find the authorized payment. Another phone call. Was told it would be reimbursed. Day after showing back in bank received yet another billing. Another phone call. Was told I still owed it. Explained yet again the situation and the rep "found" the payment I had made. Unable to speak with a supervisor. Was told the payment was not yet processed and would likely be billed until it was.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rebecca, We would like to look into this matter. Please provide your contact information by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
Don't use American Home Shield for your Home Warranty! I called AHS to fix my stove. The technician was very nice. We loved chatting with him for about 2 hours. Parts were needed so the tech said he'd order the parts and come back. That was about a month ago. We've had no calls. We've tried call AHS at least 6 times and have yet to get a return call. A friend/Realtor gave me the number of a District or Regional manager to call. According to my friend, the manager asked that we call as she really wants AHS customer to get excellent service. We call call the manager about 2 weeks ago. She didn't answer so we left a message. We're still waiting for a return call. We've called... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, Thanks for making us aware of this matter. We would like to reach out to you regarding this issue. Please provide us with your contact information by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
totally satisfied , went online , entered my problem , they dispatched h.a.c. co. no questions asked ,no money exchanged hands , didn't even sign something . everything was so easy , and it went just like they promised .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for your feedback. We are pleased that you are satisfied with your services.
AHS gets one star so no one thinks I skipped the rating, if there was a zero rating, they would get it. They dispatch sub-par repair folks, and play semantic games with their warranty admin. Their customer service phone has extremely long hold times (45 min to an hour) and they lie to you about calling you back. After trying to cancel yesterday, and not receiving a call back, I am cancelling my service today, unless I'm on hold until tomorrow to get that done. Robert Thompson, Oklahoma.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Robert, I am sorry to hear this. I would like to reach out to you regarding this matter. If you can submit your contact information to us by emailing socia@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this matter.
TERRIBLE SERVICE!!!! NOT CUSTOMER FRIENDLY! Do NOT expect good customer service from American Home Shield. To get them to stick to the agreement and either fix or replace your appliances, you have to make multiple phone calls and wait no less than two weeks to get a replacement. NOT CONVENIENT!!!!! Some of the repair companies they use are not professional. One of the repairmen that came to my house told us that he would order the parts to fix our washer and we would have a working washer within a week. He then communicated to American Home Shield that our washer was broken due to pet damage. The problem is that my dogs could not have gotten underneath and up inside the washer to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Julie, We would like to contact you to address your situation. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
I've been extremely pleased with American Home Shield. Service calls are easy to schedule using the website. The service providers are professional and get the job done. I've had three service calls since I purchased my condo and have been pleasantly surprised by this home warranty company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly thank you for the wonderful feedback, Kelly!
Slow and bad service. Can only be contacted via phone and always have to wait at least one hour!
We had a problem with our stove, which wasn't fixed until the 4. technician came by.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margit, We would like to follow up with you regarding your service experience, to see how we can resolve this matter. If you send your contact information to social@ahslink.com, attention "Consumers Advocate" we will be in touch with you. Thanks
The wait time with AHS was absolutely ridiculous. I needed to speak with someone. I filed the claim online; however, the service provider originally scheduled was over ten days out on availability. I waited on hold for over 45 minutes, on three separate occasions. The service provider was great; however, his hands were tied due to decisions made by AHS. Finally, our pool filter was repaired, ten days later, again no fault of the second service provider. Very disappointed with them this time around.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathryn, I am sorry to hear about the experience that you have made us aware of. We would like to reach out to your regarding this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I have waited on the phone twice now; once for 20 minutes and once for 30 minutes without reaching a representative. I made a service request and had an tech come check our AC. He made his analysis and I told him to hold off on repairs until I could get a "cashout" amount from AHS, as we might want to just get a new unit. I can't get AHS on the phone, I compained on Facebook and have been promised a callback that still has not come, and there is no way to email them on their website unless you are making a new service request. I'm greatly disappointed, whereas I've been happy with them for years up until now.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jonathan, I apologize for the wait time and the inconvenience that you have experienced. We would like to follow up with you regarding this matter. If you can provide your contact information to us by email, we will be in touch with you. Please email social@ahslink.com, attention "Consumers Advocate", Thanks
I have been calling about my hot water heater for 2 months. No resolution. In fact, AHS has taken the job away from a company who has done great work for me before and given to a company who hasn't contacted me in an entire week and also has told me on other jobs that they just can't help. I hope to get this resolved today.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Angie, We apologize for the inconvenience of this matter. Please send your contact information to us by emailing us at social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
