American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Whenever it was required to use the warranty, the service was outstanding and always resolved to our highest satisfaction.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mark, We really appreciate the great feedback. Thanks
I have to tell you I’m not happy with my home warranty. I’ve been waiting weeks for parts to be orders. The company that is contracted to fix our appliances never returns my call and it very frustrating. It’s been about two months and our ice machine in our refrigerator is still not make ice. In the middle of summer. Our dishwasher is still not working. We been eating off of paper plates. And our exhaust fan is not fixed. I called for all three to get fix and all I get is we are waiting for parts. I’m so ready to cancel my warranty because it’s just not worth it. Very disappointed.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Monica, I am sorry to hear about the appliance issues that you are experiencing. We would like to reach out to you regarding this matter. If you can provide you information to us by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in contact. Thanks.
Great, quick, detailed job!!! And Simon is great with pets!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing great feedback, Cynthiana!
Long wait times (45min - >1hr) per call for any repair. Do not allow you to choose a contractor and sent a horrible contract plumber (Home Services of the Triad in NC) to do the work. That "AHS approved" contractor was non-responsive, does not answer phone, 2 hours late to first appointment for which they had a 4 hour window to arrive, addition of excessive non-covered charges to the quote, etc. AHS refused to send a second contractor to give a competitive quote and REDUCED the 'cash out' payment amount by >10%. NOTE: The cash out payment amount is at the AHS negotiated rates, so if you use someone else you will not get negotiated rates. As such, your hands become tied... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wendy, I apologize for the extreme wait time, and the issues that you have experienced with your services. If you provide your contact information to us via email we will be in contact with you, please send information to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
My most recent experience has been with an a/c unit. First, to get through, it was a 30-45 minute hold time. Once I got through, I had to explain how the previous a/c company they sent out said nothing was wrong, even though the breaker to the a/c unit kept tripping. We paid our $100 fee and then changed the breaker out ourselves. The a/c eventually died within 2 weeks. We called to have a technician come out to verify that it was dead. It was "set up" through AHS for same company to come out, as it was in the grace period of previous claim. Then the a/c company called to say that an electrician needed to come out to change the breaker. Explained that we had already done that. 4... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
This is the worst company I have ever dealt with. They made sure to charge my deductible the minute someone picked up the phone. It idid not matter that they did not do the service and instead sent a plumbing company that did not know what they were doing and left holes torn in my ceiling. I am reporting them to the BBB because they should never take my money and after I have paid them for over 2 years tell me. Oh we don't cover your type of pipes. I have coverage thru the water company as well and they refunded ALL my money sent to them because they could not cover the pipe. BUT the American Home Shield did not. They then continued to charge me after I told them I don't need them... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about the issues that you have experienced. We would like to follow up with you regarding this matter. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this issue. Thanks
Good fast honest and reliable.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mr. Johnson, thanks for your feedback. We appreciate your business!
Service from American Home Shield is inconsistent. I've been a policy holder for 17 years and they used to be very good. Recently I requested service for my air conditioner and got a good contractor who took care of the repair in a timely manner. In contrast, my washing machine nightmare began the first week of July and is still not yet resolved. Two different contractors came out; both incompetent and rude...one claiming there was an electrical problem in my home that caused the washer to malfunction. AHS sent out an electrician and ascertained the problem was with the washer. The original contractors, one of whom sent a falsified report to AHS, did not return. I made numerous phone calls... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Diane, We would like to look into this matter and follow up with you. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Not worth your time, money or energy. The absolute worst experience I've ever had in both making appointments and service. I've used AHS four times in the last year, they didn't cover a single claim and sent the worst contractors to my home. You are better off doing your own research, finding your own contractors. $75 each time you file a claim and WHEN (not if) it's not covered by AHS you'll have to spend more time and energy finding a new contractor to provide a second opinion. As an example: our A/C went out, AHS sent a contractor out a week later (during a heatwave). Their contractor quotes us $8500 for a new system. AHS didn't cover the issue. I found my own A/C repair company, they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Alexandra, We would like to follow up with you concerning this issue regarding your services. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
The contractor did a good job. He inspected the problem and came up with a resolution. It took him several visits to complete the repair and we were very satisfied with the service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Huiyan, We are pleased to hear that you are satisfied with the services. Thanks for the feedback.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
