American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American Home Shield's Customer Service is excellent but the vendors used sometimes are questionable. The company recently assigned to my A/C repair took way too long to perform the repair, over 3 weeks from start to finish. Their reasoning was simply their volume was too high to provide repair any sooner. Not acceptable when temps are nearly 100 degrees!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patti, I am sorry that it took this long to resolve the issue that you have made us aware of. If you provide us with your contact information by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding your concerns.
AHS responded to our request in a timely manner. Local contractors were good with ideas on how to rectify the problem - our air conditioner unit going out in 115 degree heat. It took four weeks and multiple attempts to fix when we collectively decided going the AHS route would not really result in a fix that would last - i.e. we would be calling the repair shop again as the parts for the unit were not likely to work well. It did meet the AHS requirements so we were in a dilemma - luckily the repair place provided a suggestion and a deal on a new unit that we ended up putting in (we were not expecting that bill!) but the good news is that the air conditioner works. AHS not really... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to follow up with you regarding the experience with your services. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate" we will be in touch with you. Thanks.
Contractors referred were inexperienced and not able to solve problem. Customer Service with AHS is unavailable. Sat on hold for over 3 hours!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathy, We would like to follow up with you regarding this service experience. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Had my dishwasher fixed in less than a week. It would've been much faster but there was one part they had to order
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing great feedback, Tim.
I have had American Home Shield for almost 5 years now and have had several issues with my home. Have never had an issue with them. They have always been prompt, professional and trustworthy. The companies they send out to fix the issues in my house have always done a good job and have also been prompt and professional. I would definitely recommend American Home Shield to anyone that owns a house.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to hear the great feedback, Kenneth. Thanks
It was the most frustrating experience. False accusations of not having paid my previous service bill - i called to verify that the bill was indeed paid; was put on hold for 45 minutes whilst the woman on the phone checked with the vendor that i did indeed pay them directly as requested upon conclusion of the work; somehow 10 days later when i want to order a service for my AC, i cannot proceed further online until i select a payment method as the system has not been updated 10 DAYS later; am on the phone for 90 minutes- yes 90 minutes and THEN get disconnected!! Tried again next day - meanwhile no AC - same thing - on hold for 45 minutes- finally decided to reach out to the local rep... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I sincerely apologize for this issues that you have experienced regarding your a/c and the wait time. We would like to offer our assistance regarding this matter. Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
So far I have needed to use my AHS insurance twice. Both times they have sent someone out quickly, and the issue was fixed. Good experience both times.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback, Jennifer. Thanks
We had an issue with our AC unit. And we were told by the company that AMS sent out to check the unit would cover the cost except for the full amount for the refrigerant. My husband asked the company if they could fix the repair and add the refrigerant later. When I called AMS about having the unit repaired. I was told that the unit was not covered and that it was a pre-existing issue. Our home was inspected two years prior and there was not problem related to the AC unit. Therefore, if the unit passed inspection that means there was no issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mrs. Jackson, If you can provide your contact information to us, we will look into this matter and follow up with you. Please send your information to us by emailing social@ahslink.com, attention "Consumers Advocate". Thanks
I've had warranties with AHS for 5+ years and the experience has been very positive. Pros include having online service request options which is convenient. Each time I've requested assistance, the contractor has been responsive (typically they've reached out within 24 hours to schedule service) I've never had a service request incomplete. The only con I've experienced is that depending on the type of service needed (i.e. plumbing or A/C ) and the time of year it is, appointments can sometimes be delayed for weeks which would likely be the case with or without a warranty so I don't believe it is the fault of AHS. I would definitely recommend American Home Shield Home Warranty to any... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank for the great feedback, Tamara.
I was very surprised how well the program has worked so far! The AHS warranty came with a home I purchased in the Chicago suburbs. Within the first two months the warranty repaired the Sub Zero fridge, garage door springs, plumbing and a huge (out of network) HVAC/space pack issue. The program works well. The ONLY issue so far is finding a contractor to work on space packs. The automated ticket system could not account for this product. My contractor and I had to wait for 2+ hours to obtain OUT OF NETWORK repair authorization but it was WELL WORTH IT. I would have given them 5 full STARS but the wait for out of network authorization was way, way too long.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chris, We appreciate the feedback that you have offered and we certainly apologize for the wait time. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
