American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Last week you emailed me that EcoSystems Heating and Air would contact me within 24 hours, No one has contacted me and it has been 6 days though I do realize there was the Labor day holiday. The reason I needed this visit on my AC is because the last team you sent out never fixed my AC. They installed a new compressor and then charged me 780 dollars for freon. The AC works for about 15 to 20 minutes in the morning and then doesn't work the rest of the day. The owner of that company said I was using my system wrong. REALLY you put it on cool there is no other way to use it. Right now I am most likely to cancel my service with AHS even though they have been wonderful until this... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jean, We certainly apologize for this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" we will reach out to you regarding this matter.
I had AHS for a year before I needed them, of course it was hottest week in Georgia when my AC went out on June 21st. I was without my AC until July 5th. Mainly due to the fact that AHS seems to have crappy contractors as their contractors for their warranty service. Then I had some shower faucets that were not working properly, so different contractor. They were waiting on a part that they said had a long lead time and when I finally started asking questions and escalating the issue myself, I was able to get the part that costs $0 because it's a warranty part for my shower and it's a standard stock item. I spent 4 months believing what the contractor said. After reading over AHS... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lore, We sincerely apologize for this issue that you have made us aware of, and we would like to reach out to you regarding this matter. If you can provide your contract number or property address and phone number to us by emailing it to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this issue.
Not sure what I've been paying for all these years. The last time I used AHS to get HVAC service the technician said the issue was not covered at all. So we were out of pocket for the visit with no solution. Furthermore the tech was supposed to get back to us with information so that we could look into finding a solution, and never heard back since. Is this just an elaborate scam?
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, We would like to reach out to you regarding this matter, if you can provide your contact information to us by emailing your contract number or property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
They responded quickly to get a repair company out to fix air conditioning unit. Repair company responded within 72 hours (over weekend) and unit was up and running within a hour of the repair man arriving at our home.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gary, We really appreciate the great feedback. Thanks
They Dont pay anything from the amount they Charge you but Only send cheap in competent services that work for a commission from what they charge you.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
All feedback is important to us and we appreciate the time you took to tell us about this experience. We strive to provide excellent services to our customers and regret the experience that you have had.
I was sent a contractor initially that damaged my hvac and had to pay $950 for the damage they caused. I have called ahs multiple times to get this resolved and no one will call me back to resolve the issue. Whenever I call I am placed on hold for over an hour each time with no resolution. Unbelievably bad service
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Felisha, We would like to follow up with you regarding this issue. Please send your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", Thanks.
First contractor that was sent out from Garland, TX was nothing but a rip off contractor wanting to charge all kinds of things that should be included. We alerted American Home Shield that the contractor from Garland, TX was no longer allowed to be on the property and they did the right thing and sent out someone trustworthy. Once that contractor was terminated, a new contractor was sent out from Paris, TX. They were awesome!! Quick, efficient, friendly and never tried to bill for anything. I believe that was Economy Air...
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jen, I apologize for the issues that you have experienced with your services, however we are pleased to hear that this matter has been resolved to your satisfaction. Thanks for the feedback.
Had an issue were my A.C. unit was leaking onto the roof instead of through the pvc pipe going off the house. Used the American Home Shield website to file a claim. Nobody called me after a few days so I went back to the website and noticed a contractor was assigned. The contractor never called me either. Finally after a few days I call then and they tell me they are busy so I have to wait until Friday which was a week from when I called. So Friday shows up and they have not called me to schedule what time. So I call back and tell them I get off at a certain time to make it then. They give me a hassle and finally say ok. Then I get a call asking if I can show up earlier. I wasn't that busy... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Anthony, Please provide your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
Can't even express begin to Explain how awful you guys were.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Cathy, Please provide your contact information to us by email and we will reach out to you to offer assistance regarding your concerns. Please email social@ahslink.com, attention, "Consumers Advocate", attention "Consumers Advocate.
Phone is the only way to contact a customer service representative. Be prepared to be on hold for a minimum of 35 minutes. AHS offers no message service, no call back service, just wait on hold. Extremely frustrating.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Marc, I certainly apologize for the wait time and the issues that you have experienced regarding your services and would like to reach out to you regarding your concerns. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
