American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Not satisfied with the last email sent to us regards the extra cost besides the $75 service fee. In our time of disaster... not having an income to no pay for the refrigerant that may be necessary to load our air condition repair at repair time is not acceptable. WHY WERE NOT ADVICED AT THE TIME OUR REQUEST FOR SERVICE? That was not made clear to us? Is that in our contract? AND WHAT IF WE DON'THAVE THE $$$? DOES THAT MEAN WE will not have our AIR CONDITION repaired?? Daniel Dominguez, 3809 Holly Glen Dr, Bay City, Texas 77414 Ph: 832-282-8948
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Daniel, Thanks for providing your contact information. We will assign a representative to follow up with you regarding this matter.
I have been a customer for over 10 years. My central air conditioning unit's compressor, an older one had a hole, went out. I was told the cost of Freon and researched that in two years it will be unavailable. I talked to homeshield about my options. Upgrade, replacement, and buyout were terms explained to me by homeshield and the vendor. I wanted a buyout buyout to upgrade or replace my old system. I told homeshield that I was upgrading after telling them I wanted the buyout. My claim was considered an upgrade and not a buyout therefore I never received any buyout money. I didn't know that I had changed my claim when I said upgrade until I called asking when I could expect my... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello A. R., I would like to look into this issue and follow up with you. If you can provide your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
AHS will "show up" in 24 hours - or at least "call" to diagnose over the phone, but they DON'T FIX the problem and we got stuck for weeks with a water leak waiting on their less than stellar contractor. One contractor wanted to diagnose over the phone - he mis-diagnosed. It resulted in over 600.00 of further damage which AHS declined to cover. Their reps are unprofessional and you will need to spend time reading the contract multiple times to find all the loopholes and exclusions. Bottom line, read the fine print, Section D #8 - "AHS is not responsible or liable for special, secondary, incidental, indirect, consequential, exemplary, or other related damage resulting from the malfunction... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please provide your contract number or property address to us for assistance. If you send your information to us by emailing social@ahslink.com, attention "Consumers Advocate, we will be in touch with you. Thanks
Well, they promptly sent out a serviceman, but when he discovered he did not have the parts, it took 3 more trips to get the right parts. One time, the carrier would not let him buy the correct parts as they didn't think we needed it!!
He finally got it, but then the manufacturer did not give the right instructions, etc. so, our refrigerator's ice maker was not fixed for a month and it was a real hassle to set up appointments, etc. Had we been able to use our usual local appliance repairman, there is no doubt in our minds that it would have been repaired properly in one trip, and may have even cost us less...
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Vicky, We would like to follow up with you concerning this matter. If you send your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
My garage door was fixed adequately in a timely fashion. However I was surprised that the cost to fix the actual door was not covered in my insurance and only the machine (box) that opens the door is covered. I had to pay out pocket the fee to fix the actual door which needed a new springs and cables. I was under the impression that the whole system of the door and opener was covered but it was not.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for sharing about your services. We appreciate the opportunity to improve our customer experience.
Moved results from two separate repair calls. First one onAC repair was very timely and effective. Second one on plumbing was poor due to not being timely response and pour service that did not resolve all my problems.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tom, I am sorry to hear that all of the issues haven't been resolved, we would like to reach out to you regarding this matter. If you provide your contract number or property address and phone number to us by emailing social@ahslink.com. attention, "Consumers Advocate, we will be in touch. Thanks
Terrible service providers, I waited 18 days for a water heater to be replaced and I have now been waiting almost 3 weeks for a washing machine to be repaired.
They use the worst plumbers and appliance repair people available.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jim, I am sorry to hear about this experience with your services. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding your concerns. Thanks
I have had AHS for several years and they rock. I bought a lake property with appliances included, not so sure that was a good idea! I added this address to my AHS account right away. My hot water heater went out, I called AHS, the contractor called and WE were able to discuss my problem so he would be prepared to bring what he needed, I liked that. He came prepared for the worst, and that was smart. My hot water heater was a goner, because he came prepared I had hot water that same day! I have used AHS on my rental property as well! They rock!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Darlene, We're delighted to read your feedback about our services. Thanks for taking the time to share your positive experience.
Fast, no hassle service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, Grant.
My refrigerator quit cooling on July 2nd. We waited for 8 days before a technician came out. He said we needed a new gasket and ice maker (???) Then another 6 days later a second technician came out. He was very professional and knowledgeable. He stated the mother board, fan and possibly the compressor were no longer functioning. He passed the info onto AHS, their replacement dept offered me $240 to do the repairs myself which I declined since I'm not a repair person. They then offered a replacement and gave me a figure of $999 but it needed to be approved by his (Von's) manager and they would be in touch Monday (this was a Friday) with the actual dollar amount. This was August 3rd. It is... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tara, We would like to reach out to you seeking a resolution regarding this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
