American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Fairly simple to get the claim filed and submit your payment. Service providers are pretty good about coming out to diagnose issue within a day or 2. However getting the issue fixed has taken a month or longer on more than one occasion. And forget trying to reach AHS. Will be on hold close to an hour. It's. Full time job trying to get service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lacretia, I am sorry to hear about your services experience and would like to reach out to you regarding your concerns. You can send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
All my repairs have been done with professional companies and excellent service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback Kathy.
The contractor was extremely dishonest
CNJ services
Todate, they have not provided a detailed list of the services provided or an invoice with the details of the breakdown of services and the cost associated with them.
CNJ services should never be used again by American Homeshield.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gary, I would like to follow up with you regarding your services experience. If you can provide your contact information to us by emailing social@ahslink.com. and we will be in contact with you regarding this matter. Thanks
My account has been messed up since 8-17-27, the company to this oh 9-4-17 had not managed to correct the charges for services they scheduled and instead of refunding the $200 they said they were refunding they still show me due for $100 service charge that they cancelled. You will never calm AHS and teach a csr in under 45 minutes.( I held for 2 hours one day before deciding to hang up). If they can't correct their own billing system how are they going to assist you with your hIr repair needs
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Synthia, I certainly apologize for the extreme wait time and the billing issues that you have made us aware of. If you can provide your contract information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this issue. Thanks
We have had AHS for many years. It is apparent that they hire young, inexperienced people for customer service, hold time is long, and they know nothing about any appliances, HAV or know any technical terms. They do get the warranty work done, but due to their requirements to the contractor you have to wait for parts. Finally, it would be nice to see the total bill, not just the portion that I have had to pay. For example, I paid $1645 plus deductible to fix our central A/C, yet to this day do not know what they paid on the repair versus the total bill. Having a total bill could have given me options as to whether or not to replace the unit.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We apologize for the hold time that you have experienced and we appreciate the opportunity to improve our customer experience. Thanks for the feedback.
AHS is like fighting city hall, you, the consumer will never prevail. As their technicians are only human, they make mistakes, like going to the wrong address, as was my case. They charged me $100 for a missed appointment. As I, my wife and father in law were all home at our appointment time, they said no one was home. Just another way for them to get more money. Even the technician said that he was never at my house. I'm sure I am not the only one this has happened to.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Johnny, We would like to look into this matter and follow up with you. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Excellent service, thank you!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Debra. Thanks
American home shield gave us false hope of repairs just to get us to sign up. 2/3 of the service providers they sent to our house were completely incompetent and did not fix our appliances AND still billed us, just for driving to the house. So far all we've done is pay the service fees and premium just to be told they can't fix out problem. All of this money could have been better placed in fixing our issues on our own and getting to chose a contractor we trust to do a good job
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Allison, All feedback is important to us and we appreciate the time you took to tell us about your service experience. We strive to provide excellent service, and regret the experience you've had. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", and we will reach out to you regarding this matter. Thanks.
This is the worst company you can deal with. They will look for any opportunity not to cover per your agreed contract. I had to pay about $4,000 for a slab leak that was covered. Terrible...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Doni, We regret to hear about the experience you've had with your services. We would like to follow up with you regarding this matter. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, we will be in touch with you. Thanks
The winter of 2016 we were cold or furnace went out and and some parts of the Furnace were under warranty I had many furnace companies come out and give estimates from $1,200 to $4,000 on fixing my furnace and I had join American Home Shield and they fix my furnace right away thank you American Home Shield and it didn't cost thousands of dollars
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback, Andretta. Good to hear that you are happy with your services. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
