American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Sunday August 13th 2017, my hot water heater was found leaking. I called American Home Shield (AHS) at 866-480-9976. AHS said, Innovations LV LLC DBA Plumbing Innovations, will call me in 24-hours. (Monday). “If they don’t call, their number is 702-496-9625.” My verification # 424519842 Monday I was contacted by Innovations LV LLC DBA Plumbing Innovations. I was unable to find an actual address for this company. They said they would not be able to get to my hot water heater till Wednesday. I didn’t consider from Sunday to Wednesday a “Timely Manner” so I called American Home Shield to get the name of some other contractors in the area that may be able to do it sooner. I could not get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jerry, I am sorry to hear about the experience that you have had with your services. Your feedback is important is important to us and we will follow up with you regarding this issue. Thanks
It is a pleasure to provide an outstanding review for American Home Shield. I was at a point in life where I could not endure a major household repair cost. My house was now 10 years old and even though I had not had any significant issues it just felt like it was only a matter of time. I concluded that it would be economically prudent to insure my home and pool and spa. I didn't really have any costs the first year and I questions the necessity of this policy. Then came far more than I would have ever anticipated. First it was the garbage disposal then the air conditioning and then the refrigerator freezer and most recently my spa heater. Thanks to American Home... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Cliff, We appreciate you providing the great feedback regarding your service experience. We are happy to hear that you are pleased with your services. Thanks
We were given to understand that the service would replace or cover at least 80 per cent of repair cost. It doesn't
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Diana, Thank you for providing feedback about your service experience. We would like to reach out to you regarding this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I truly appreciate the speed and customer service provides by AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Angee!
The service tech's were very friendly and I felt like the were very knowledgeable. I did not like that each tome we had to get our washer services, it took almost 10 days. Three times to fix one problem. There is no reason it should take as long as it did to fix our washing machine. I understand having to order parts I don't understand why it takes so long to schedule service. Taking over a week to get my air conditioner fixed with 4 children under the age of 10 in the hottest part of the summer could have been critical if we had not have owned a portable ac unit. The warranty is help but the scheduling of technicians is terrible
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are sorry to hear about this matter that you have made us aware of. We would like to follow up with you regarding your service experience. If you send your contact information to us by emailing it to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
I have used my policy a few times in the six years I've had AHS. Each time I have found customer service severely lacking; long wait time on phone, representatives unable to take action to solve problems, unreasonably long wait for completion of service from original call for service. But the job got taken care of eventually. My most recent issue is my air conditioner. It would take a book to detail the issues I encountered. Suffice it to say, it has taken from July 5, 2017 to September 2, 2017 to finally have adequate AC. I live in a location that is accustomed to 100 degree days throughout the summer, but this year we have had at least 3 heat waves, lasting 10 to 14 days with well... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, We would like to follow up with your regarding this issue. If you can provide your contact information to us by emailing social@ahslink.com, atterntion, "Consumer Advocate", we will be in touch with you. Thanks.
Had AHS send out an A/C tech. Fooled around with it for over 2 weeks (had to get permission to go to next step) and then gave up. Called my own tech out. Found the problem in 1.5 hours. Cost me $3200 for a new coil.
Had AHS send a plumber out for an under slab water leak. Took him a month to get an estimate to my insurance company.
Now on hold for 50 minutes (NOT UNUSUAL).
WILL NOT RENEW AFTER CONTRACT EXPIRES.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, My apologies for the extreme hold time and the issues that you have made us aware of. If you send your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", we will certainly be in contact with you. Thanks
Good service overall but small gripe, they do look for small ways not to cover small items, not good guys when the rest of service is great :-/
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Naran, Thanks for the feedback that you have provided. We appreciate the opportunity to improve our customer experience.
AHS has been very responsive when I have needed to file a claim. I use the online form and submit it within minutes. The phone system leaves a lot to be desired with excessively long hold times and snotty agents. If you use the online system they have been great and handled my claims quickly. I appreciated the peace of mind my warranty affords me. I no longer worry about the event of a costly repair.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We really appreciate the feedback, Michelle, and we apologize for the extreme wait time. Thanks
AHS has been very responsive when I have needed to file a claim. I use the online form and submit it within minutes. The phone system leaves a lot to be desired with excessively long hold times and snotty agents. If you use the online system they have been great and handled my claims quickly. I appreciated the peace of mind my warranty affords me. I no longer sorry about the event of a costly repair.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Michelle, We apologize for the wait time that you have experienced, and we appreciate the feedback.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
