American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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You assigned a contractor 40 miles away when I'm sure there were more companies much closer. It took 5 days to get an appointment. We needed a new part which took another 5 days to get and in the meantime the worker flooded our laundry room and carpeting throughout half our dining room because he didn't check his work before he left. He didn't install the part properly which locked up my dryer and it was another week to fix it right. We were very unhappy with this company and their attitude and would never hire them on our own and hope that in the future if we ever need an appliance company that you do not assign them to us.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Karen, We are sorry to hear about this unpleasant experience regarding your services. We would like to contact you to follow up regarding this matter. Please provide your contact information to us by emailing your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
AHS has increased cost and decreased quality of service. They hire sub-par companies with terrible customer service. I had 2 recent issues. One where it took 4 service calls for a very simple plumbing issue (which is still not resolved) and an A/C issue which would have cost me more to repair than AHS would have paid for a new system. Buyer beware.... When we first signed up with them over 10 years ago they would have replaced our A/C. Now they have a $1500 limit on any repairs or replacement. The repairs would have cost us over $1500 for items "not covered " on a 19 year old system. We settled for a "cash in lieu" of repairs for a little over $500 and hired a local company to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Janine, Your feedback is important to us. Thanks for sharing your service experience. We would like to follow up with you regarding your concerns. If you provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks.
Great company that has exceeded my expectations on the service that was been given to me over last two years. I will continue to be a loyal custormer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Brett, Thanks for being a loyal customer. We really appreciate the wonderful feedback!
The repair man from "Always Open and Close" was outstanding, HOWEVER, I am not happy with AHS policy as told by this company. My garage door opener had literally fallen apart and beyond repair but he said AHS would not replace it with a new one. I had to pay to have a new one installed.
I have been a customer of AHS for over 12 years and it can't replace an unusable garage door opener! Why do I have your warranty service?
Richard Tessitore
Ricktessitore@gmail.com
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard. We will have read your concerns regarding your services and we will assign a representative to reach out to you regarding the issues that you have made us aware of. Thanks
i called in for my air conditioner. After almost two days of 90 plus degrees, AHS called earlier in the day that a worker from total air care will arrive. Although the worker did not arrive until around 8pm, but to his defense he was overbooked and shorthanded, he came and took care of the problem. I am totally satisfied with the work done.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you providing your feedback regarding your services J. Thanks.
AC technicians are worst
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We apologize for this matter regarding your services. If you will provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" we will be in contact with you regarding your concerns. Thanks
I have been on hold for over TWO HOURS.
You will take my money quick but will not provide me with service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Donnie, I sincerely apologize for the hold time. If you are still needing assistance, please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I've never had any problems getting AHS to fix a problem at my house. They have always gotten my problems fixed without me having to pay more than the standard service fee. The only complaint I can give is that it takes them a while to get a tech out to the small town I live in. It doesn't take long for it to be too long of a wait to get the AC fixed in July in Texas. If you live in a larger city, I bet that won't be a problem for you. Overall, AHS is a good product and a good company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Stacy.
American Homeshield Warranty Co. has been extremely easy to work with. They contact service personnel and have repairs made in a timely manner. I appreciate their service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Sara. We are glad to hear that you are happy with your services.
Almost a month ago we've been dealing with an issue that's not nice with AHS. We had a washing machine repair visit on 8/10, at that time the part was ordered. At 8/16-19, we couldn't get anyone on the phone after multiple attempts. Finally someone did come out to replace the parts needed but by the time the repair visit was done the machine was down again and worse than before. So calls were placed again from 8/25-30 to no avail. Finally they called on 8/31 to set up another house call to check the machine. Meanwhile we're without a machine and a very disgusted situation where this could've been averted. Also, it's the second Saturday we've spent at the laundromat washing clothes. HELP!!!... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michelle, I can understand your frustration regarding this matter. We would like to offer our assistance concerning this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
