American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The company does not seem to have a wide range of contractors under there belt. The contractor for my refrigerator claim only worked tues and Thursday . The contractor for the microwave didn't complete the work and ahs wanted to charge me an additional service fee when I followed up . Each time I've called to schedule service for anything the wait has been in excess of 30 minutes.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nicole, If you can send us your contact information by emailing it to social@ahslink.com, we will be in touch with you concerning this matter. Thanks
we are having a problem with our A/c unit for the past 30 days .First to get hold of the customer service it took two hours and they have sent the same guy who fixed the same unit 2 months ago . Tho months back when we had the problem the technician said he has to put Frion gas and we payed for it . He put some dye to detect any leak and charged me extra 30 $ for that . He s supposed to come after a week to check for the leak . He did not turn up . We did not know that he s suppose to come as wrote in the receipt as A/c working fine and we thought what he did s part of fixing . So again after 2 months when our A/c is not working . The same guy came and said there no frion and has to put it... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sailaja, We would like to contact you regarding a resolution to this matter. If you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
My hot water heater stopped working, I had a brand new one the next day with absolutely no hassle. I couldn't be happier!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate the wonderful feedback, Emily. Thanks
I attempted to call you six times to discuss my air conditioner service call to discuss the $75.00 refund for a cancelled call for service, then placing a second call for the same unit due to the type of failure that occurred with this unit. Every call told me it was a wait of greater than one hour wait. I even attempted a call at 2300 hours. How can you wait times be greater than an hour at that time of the day. The service call repair was great. Your customer service is the worst ever.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Richard, I apologize for the issue that you have experienced. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
AHS has provided service for us on several occasions. The companies that have come to the house are courteous and knowledgeable. I would choose to have them back at any time. Our only concern is the time it takes for any event. Everything is done on line and then we wait for a company to contact us for an appointment. There has been one occasion where the company they referred never responded and it took several days to get someone else to come out. We have had little success in reaching a person to talk with at AHS unless we endure being on hold for over an hour. It would be very helpful, seeing they do not want to have phone reps, to have a virtual assistant for chats so we could get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, I would like to reach out to you regarding this matter. If you can provide your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I was hesitant to renew my warranty with American Home Shield after my free trial had ended. Shortly after I renewed, my air conditioner went out. Living in south Texas, AC is not a luxury, it's a necessity as temperatures reach over 100 degrees Fahrenheit quite often. I was so glad I had renewed my warranty because the quotes to fix the unit were $600-$900. I called American Home Shield and the got someone over, and I only paid the $75 deductible. The timeframe for someone to come repair my unit left something to be desired as it took two days to get someone out, but overall, I was pleased with the experience. I would recommend a warrant to others.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Justin, Thank you for taking the time to share your comments and experiences regarding your services. We appreciate the feedback.
They we very prompt with getting someone out to fix or problem, I will never go with out a home warranty again. American Shield is very professional I highly recommend.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We truly appreciate the wonderful feedback that you have shared with us regarding your service experience. Thanks Steve!
All companies contracted by AHS have been professional and prompt. The repairs have been resolved and given thorough attention.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback.
I bought the house in end of March and the seller bought the home warranty. Since June I have been having a problem in my AC drain line. It is blocked and the drain pan is overflowing. I called AHS and they assigned a AC company. They came and could not solve the problem and said that I might need a plumber. I called the AHS customer service and was on hold for may be one hour. I inform what the AC guy said and the girl said that I will receive a call from AHS after they contact the AC company. I waited for may be more than a week and call the AHS customer service again and was on hold for more than one hour. Finally I got to talk to a person and she said that she will send a AC guy to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dushan, If you provide us with your contact information, we will reach out to you regarding this issue to see how we can help resolve this matter. Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" . Thanks
I have been a customer for 3 years now. One vendor charged the $75 fee even when they didn't do any service and I never signed off anything. Since then I've been trying to get a hold of someone to clarify this issue to over 2 months. I couldn't submit any new service request with out paying that $75. I've been lucky one out of every 10 times trying to speak to customer care after waiting each time over an hour. Even when I finally get someone on the phone, they put me back in the waiting line or disconnect the call. The worst service ever in my life for this company. No respect for customers at all.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Raj, I apologize for the issue that you have experienced and would like to reach out to you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
