American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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For the most part it is easy to get service. The have replaced most of the appliances in my kitchen over the last year. I detract a little because it is extremely hard to get a hold of them. 30 minutes on hold to talk to someone is not unheard of. I have saved a bunch of money each year.
I have had AHS for many years and they are getting worse every year, their prices have gone up and they lowered their coverage. This winter I my heat was not working so they sent Liberty Plumbing to fix it in November and now in the coldest time ever in March in Northern NJ, the heater is out and the Liberty Plumbing wants to take the easy out and replace the unit rather then repair it. The problem is they want me to pay $5000 over what the AHS covers which is less than $1500 if that. In the meantime we are freezing and AHS cannot get the diagnosis from Liberty Plumbing. I have been calling (since the beginning of March and now is the 29th)AHS and they keep calling Liberty Plumbing and... Read More
We have had American Home Shield for almost 20 years. We have always had great customer service and have always been happy with them. I recommend them to everyone.
AHS stands behind there products and services.
Called American Home Shield to get a repair technician for my refrigerator Sunday night. They said I should get a call from the technician they contracted with. Never called so I called Monday to AHS and they called the repair company, the earliest they can come would be Wednesday. I can see if this was a washer/dryer I can wait but a "Refrigerator". Everything in the freezer part is thawing out and spoiling. AHS said that they do not cover for lost of food. Great, we just purchased a lot of meat on that day. I asked if AHS contracted with another company, unfortunately they don't. I had another home protection plan but switched because I thought AHS would be better. Wrong move, very... Read More
AHS is the hardest company to through to. They don't have enough Customer Service Reps to answer calls, causing customer's who have paid hundreds of dollars to hold for up to 30 minutes. Yes, they have online service for warranty calls, but not all calls are simple requests. AHS needs more people to serve their customers better.
American Home Shield have excellant professional companies working for them. One phone call and AMS puts you in touch with the help you need. It is also a great selling feature when listing a properties
We had several appliance issues when we purchased our home. AHS was very timely in getting the contractor out to diagnose the problems, however we had several issues with some of the chosen contractors. It took an inordinate amount of time for the parts to arrive, the diagnosis was incorrect, and we went without a functioning refrigerator for 7 weeks. We finally had a new contractor who correctly diagnosed the problem but the poor communication was frustrating. All in all, AHS was timely and I am glad we have a policy if we should ever need them again
I was pleasantly surprised with the breadth of coverage available. Being new to my area, I didn't have knowledge of qualified contractors and really appreciate the confidence of this home warranty. The process to make an appointment is simple and the communication afterward is clear and timely. Originally, I was not aware that the service charge applies to each "trade" i.e." electrical, v. plumbing, v. appliances. But, I do understand the logic. We had an ongoing problem with our dishwasher. We had to make three calls to get it finally repaired. However, we were only charged one service fee. I really appreciated that. After one year, we are very happy and will continue to use... Read More
Buyer beware for I have been waiting two months for a repair of a dishwasher. I was lied to on several times concerning this. This even went as far as to say the repair was completed and they never came to look at it. I wish I could get a refund.
If you don't have them run for your life
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
