American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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American Home Shield was recommended by a friend. I am so glad I listened so far they have been very responsive and issues have been handled promptly
AHS told this year, I would have to pay more for my contact,(Iv'e been with them 16 years) because i used them to much last year. They were small jobs. Remote for ceiling fan, toilet flap, and smoke alarm which I had to pay everything because it was'nt completely broken, it kept going off 2 oclock in the morning. I figured 10.00 maybe 20.00 dollars more a month. My monthly payment was $45.99. Now they wanted $99.99!!!!!
Always prompt service with reliable contractors that get the job done well.
Called them for a plumbing problem they were fast to get back to me but the plumber that came was not local they cut the hole in the wall and left to get approval. The plumber said that the job required moving pipes to the tune of $485 above what AHS covered (which was not true). 3 weeks later the wall was still not fixed with the plumber saying he needed to order parts. My husband called the Emergency Plumbing to see what was going on and the guy hung up on him. Tired of waiting we called a local plumber who came out the same day did the job for $169 with out modifying any pipes. We called back AHS to cancel the plumber and find out about getting the wall patched which took them 2 more... Read More
Do Not Recommend..We have been with AHS 9 years..My washer has been broke for 3 1/2 months.
8 Service technicians have been out and it still supposedly needs parts. 3 1/1 months no washer,hundreds spent at outside laundry facitilies, months of frustration and stress. What does AHS say..We're sorry, stop saying your sorry and do something about it. Worst customer service ever...
They were not able to get me a contractor who could fit my schedule.
request in the morning/ new hot water tank installed in the afternoon/ courteous and prompt/ quality hot water tank/ thanks
I have been with another home warranty service and I feel this is the best for my family. The other company was more expensive and only covered big stuff that could go wrong in a household. AHS will cover items as small as the doorbell. Although it takes an act of God to replace any item you have covered, (as by most, if not all) the service I ask for is taken care of in a speedy and timely manner with little or no call back reasons. I am not even the moderate "Do it yourself" kind of person so this service is perfect for people like myself. I would advise anyone, especially a new home owner that is too busy or not a do it yourself kind of person to choose American Home Shield for their... Read More
We were without a washing machine for over a month and no one still came out to fix it! AHS would not take ownership of the problem. Instead they quoted "Per Section G 8 of your American Home Shield contract, American Home Shield is not liable or responsible for a service neglect or delay in providing, or failure to provide, repair or replacement of a covered item". Guess what? AHS gets to choose the service provider, therefore we have zero decisions but to pay the premiums. I would not recommend this company if you haven't decided yet. Keep researching. Ask realtors in your area. Ask service contractors in your immediate area.
I have had nothing but problems this last year I have been with ahs for 8 years so I know how bad this company has gotten. the contractor are sub par the work is also sub par they are rude as are the customer service at ahs I had 11 houses with them until this year I'm not renewing I have 3 more to go buyer beware
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
