American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I received great customer but my last two experience with representatives bill pruitt and pam she didn't give me her last name were horribly and they would not solve my problem, which was two technician from k&s plumbing came to my house on two visits to fix the same issue, but one fixed the problem and the other didn't saying it was my pipes and ahs denied the first claim so now I have to pay 75.00 twice for the same problem with the only solution to my problem is that I should have read my contract is what they are telling me. However I don't understand because when I spoke with a k&s associate they read the notes and told me I should speak with a manager at ahs because they could... Read More
watch out they charged me twice in one month with their autopayment , i have to wait for them to send me my refund in the mail.
If I could give a 0 star rating, I would. I have been in my house now, in Western PA for 4 weeks with NO HEAT. I have 5 small kids, I have called 4 times. The first time I got a contractor out who took 2 hours to even figure out our heating system (he was a HVAC contractor...um what????), bleed our radiators, said it was fixed and left. No more than 8 hours later, there was no heat again. I called back to the contractor and he said to call the American Home Shield again. I did and they "dispatched" him to come back out. He called me the next day and said the he could only come before 12 because he had no clue what was going on and he didn't want to work after 3 because American Home... Read More
My garage door was messed up came to find out they only repair the door handle mechanism and not the door itself. I am especially pissed because I have to pay a service fee of 125 dollars despite my door not being repaired. Remind me why I need this insurance again ?? Call them first and confirm your whole unit is covered, only a portion might be covered despite having their best plan.
I would not recommend an AHS warranty! The plan makes it sound like they are going to replace your equipment, but THEY DO NOT! THEY ONLY DO REPAIRS. They will fix only the thing that is broken and nothing else. For Example: We had a heat pump that stopped working (cooling). They came out and found the a leak in the evaporator. They removed the coils and SOLDERED it and put it back (NOTE: The unit was severely rusted and falling apart and really should have been REPLACED, but not AHS! After it was replaced, the coolant needed to be replaced. Oh... They don't pay for all the coolant, only a little bit. 400.00 later it worked. Seven months later.... a switch went out,... Read More
My experience with American Home Shield has been terrible and I would rate as close to a total sham. If you actually go to the BBB entry for AHS, you will find that they have a 94% negative rating (2% neutral, and 3% positive). This should already give you a sense of the type of company they are. Let me make this more specific. With AHS you pay a yearly/monthly premium to ensure systems and appliances in your home against failures. You may think that this is great as the premiums are relatively affordable. However, what is not stated up front is the process you have to follow if you ever want to file a claim, e.g., because your water heater broke-down. Unlike what, say, car... Read More
I have been with this company for over 6 years and am changing companies. When I have had simple repairs, they take care of them no problem with my $100.00 service fee. When however there is a repair that goes beyond a simple repair, be prepared for a BIG fight. Financially, it makes no sense to have this insurance. This insurance is for catastrophic events. In the 6+ years I have been insured with American Home Shield, I have experienced 3 of these events. For each of these, I have had to fight for months to get them to cover the expenses. Not right! It is time to try a different company.
I purchased a home and had AHS as the 1 year service included in the purchase. The A/C upstairs went out so I called, they sent a service tech out, Paid the 75.00 Fee he replaced a part, A/C worked for 1 month and went out again, I called AHS again, literally the same tech came out from AirMack, and said the compressor shorted out?! another 75.00 fee, he replaced it but I had to pay for the Freon which came to over 400.00 because AHS doesn't cover Freon. The A/C works but the tech forgot that he was the one that came out before, because he told me they should have replaced the compressor the last time. I'm thinking AHS told him to just get it running and leave the compressor until it... Read More
Horrible Service. I have never not experience such a bad service from a company in my life. You cannot talk to AHS without waiting for an hour on the phone, There is no email or online chat and cancellation option in their website. It's the worst.
Contacted American Home Shield today after waking to cold water only. They initially said they would have plumber call me but an hour or so later they called to inform me they do not cover leaks. Because there was water in the overflow pan it was considered a leak. Every water heater I've had that has gone out is leaking, that's the problem, its worn out. You can take these home warranties and place them where the sun don't shine. I'll never again buy one.
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