American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Contacted American Home Shield today after waking to cold water only. They initially said they would have plumber call me but an hour or so later they called to inform me they cover leaks. Because there was water in the overflow pan it was considered a leak. Every water heater I've had that has gone out is leaking, that's the problem, its worn out. You can take these home warranties and place them where the sun don't shine. I'll never again buy one.
This company contacted me in February 2017 to tell me I owed a service fee for a air condition service in August 2016 which I called the out on because I had a new air condition put in on March when we bought our house .so when I called them out on it they said they had my signature on the contract. When I said I wanted to see it they magically couldn't find it . I also reminded them that per their rules all service fees are collected at time of service . I told them I would not be paying any few until I see this contract which I made sure to remind her there would be none.they have continued 5o harasses me for weeks I have spoke to their escalade department who said they have requested... Read More
American home shieldshield customer service sucks. I'm having a number of issues with my AC unit and it has not been fixed.
I am very dissatisfied with this company and their vendors. Most vendors are unknown businesses who put a band-aid on things that need to be fixed so you keep having to pay the service call fee for someone to come out for the same issue after 30 days. The vendors try to make everything seem like it's your fault even if you have new equipment they told you to purchase for the previous problem. Very disappointing. Old Republic will not pay any service call fees if over 30 days. This is why I say vendors "put a band-aid on all problems. If you request a list of their vendors they have on contract to use, they tell you it's confidential. They use no name brand companies without reviews. You... Read More
Have been a customer for 10 years. Contractors sent out are always good. Just had my furnace replaced and covered. The reason for 4 stars is that there are always some charges not covered. For example on the furnace we had to pay for a permit to be pulled and code upgrades. Still the 1,000 out of pocket was better than a full priced furnace.
Since AHS and HSA merged, the billing department is horrible. The plans and payments got all mixed up and a huge mess!! I cancelled an account in August and they kept taking out the payments, to date. They promise a refund, which does not show up. Plus three months in a row, they withdrew 5-7 premium payments in one month! I have had to stop payments and change bank accounts to avoid them messing up my checking accounts.
The service calls have been good, but, again, they confused my accounts. After months of being patient, speaking with lots of supervisors, who always tell me they have fixed the problems, at my witts end.
This is the worst customer service I have ever had. They will always get out of paying for the big repairs. DO NOT PURCHASE THIS.
Do not use this company. They send contractors out that will not touch or fix the problem. And then charge you the $100 service fee. I called the company and they hang up on me, not willing to listen to you. No call backs. The "urgent account notification" that I received is a "NO Return address".
American Home Shield is a definite waste of money and time.
This company is awful. I have been with them since 2006. My family and I recently moved to North Carolina and unfortunately our heat/ac unit broke down. American Home Shield sent Central Heating and Air condition from Roanoke Rapids NC. The installers were rude and attempted to charge us 900.00 in fees. We immediately contacted American Home Shield who informed us they would send some one else out. The day of the the new company was scheduled to come we received a call from a representative of American Home Shield stating that there was an error made. My Wife and I spent four hours talking to several individuals from American Home Shield in regards to not sending Central Heating and Air... Read More
Disposeal in kitchen leaked under sink. What a mess. That was on a sunday. Igot online, to report it . The plumber called Monday moring they were there that afternoon.! Fixed it very clean job. It was a holiday week too.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
