American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We were happy with American Home Shield and have had them as our home warranty company. However, sadly after about 5 years of service with them, we feel like we will have to look for another company. We had our garage door, air conditioner, refrigerator, and stove repaired or replace through them and some of their vendors. However, we've had a pool company work on our pool for over two years now and CANNOT get it fixed. They show up, "work on the pool" and leave. Don't notify us they were here, say they fixed the issue and then when I get home, find it's NOT fixed. This pool company does NOT take our calls, return our calls or show up when they're supposed to. They were supposed to have... Read More
I had two appliances daily while under warranty. They took two weeks to get a simple part to fix my air conditioner. I had no heat in February in Chicago and they wanted up to 48 hours to send someone out. My house is freezing and I have kids . This is the worst company I have ever dealt with.
When I purchased this plan, I naturally assumed that when a major appliance went belly up, it would be handled in an 'expedited' (to use their word) way. Apparently hot water in a home is not considered worthy of this so when our system went bad this morning (Sat) I was told the vendor has 24 hours during his normal work period to respond. That means, it could be as long as Tuesday we will be without hot water, except I will probably pay out of pocket for a plumber to come and fix it. AHS has made my decision to renew or not very easy: NO WAY.
This is a great resource -- to find qualified help for repairs and to minimize those expenses. It should be a requirement when buying a previously owned home and worth the renewals.
I have been satisfied with the service I had. I recomded American Shield to several family members and friends.
We have had AHS for the past 4 years. Whenever we have had issues, they have sent a substandard contractor to "fix" the issue, except there was a local pool contractor that was sent to replace our pool pump when it went out. We have had an issue with our air conditioner every year for the past four years. Going without AC in TX in the summer is unbearable so it always requires being in a hotel until it can get fixed. On our last AC repair, I was told the AC was overamping. The motor would try to come on but the fan wouldn't spin. We had family here for Xmas and it started smoking. We actually called out a local AC company. The whole AC unit had to be replaced. It was burnt. They showed us... Read More
I had a dishwasher leak out of the front and they have sent out someone 9 times and it is still not fixed. The contractor said they could see the leak when it was running so ahs said that they could do anything. I have videos of it leaking with time stamps on them and still no help. I now have $11,700 in damage to my floor that I have to use my homeowners for. Not happy at all, I would have been better off buying a new dishwasher for $400. Oh by the way still not resolved and this has been going on since the end of January. Don't use these guys at all. They don't care about you at all
American Home Shield was everything we had hoped it would be when we needed help with our heat pump. All it took was a phone call from us and the rest was handled by AHS and the local HVAC company, PLEW's Heating and AC. Once we called AHS for service, we received a call within the hour from PLEW's to set up an appointment later that same day! Their repairman, Michael, is very knowledgable and has our heat pump working better than ever, all for just a service call fee. We highly recommend American Hme Shield to anyone who is a homeowner!
They put you on hold for 30 minutes before anyone answers, then you get the worst attitude from their representatives.
Definitely the worst customer service.
They put you on the hold for minimum of 30 months Bures before anyone talks to you, then you get the worst attitude from their representative.
The worst experience ever.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
