American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The contractor was on time, professional and quick. We had no complaints at all. He diagnosed problem quickly and fixed the issue.
My most recent experience with American Home Shield was two weeks before my renewal time. I was not committed at the time to renew due to past issues but they redeemed themselves and I renewed.
I needed a plumber to fix an outside hose bib. AHS was punctual, polite, and efficient. I did have another "handyman" look at the bib previously by was told he couldn't fix it (idr why). American Home Shield were true to their word. Thanks AHS
i have been with this warranty company for over 5 years and have only had to call a few times for service. I had to call the technician out twice for the same issue and had to pay the service fee for something that they only fixed enough to get pass the warranty on the work. I recently renewed the warranty for another year and when I called to change the date for my draft I was told that I would be billed twice. One for the service the other fee was an administrative fee. I have no problem paying an administrative fee but not a duplicate monthly charge. This company has not been what I have expected service or administratively and I would tell everyone that uses this company make sure you... Read More
I been with AHS over 10 yrs no problems. Great service. Great contractors.
This company is more expensive than the others on this list, but you will not regret signing up with them. I know because I made the mistake of changing to another and I won't do that again.
As a customer of American home Shield home warranty, please do your due diligence to make sure that you have everything listed on your contract. Of course, it would be important to any homeowner that their appliances be covered under our home warranty. Just so happens that I call to make a claim for my dishwasher this morning and lo and behold my dishwasher is not covered! All of my other appliances to include a built-in icemaker and wine cabinet are included but for some ungodly reason the dishwasher is not included. I know I specifically asked for the appliances to be included. I did call the retention officer and she stated that she would have to pull the recorded phone call, which... Read More
I've been a customer of home Shield since 2000 and I was just notified because I have used it my premium more than double was raised so I guess American Home Shield hopes that people never use their insurance but pay their premiums every month and never use If you use you get penalized do not recommend this company
Horrible. I talked my father into signing up for both of his properties. On 2 service request occasions, the techs came out and claimed the scope of the work was not covered, yet the deductible was still required to be paid even though no work had been preformed. Thanks for taking advantage of my 70 year old father
The agent I spoke with at AHS was friendly, professional and immediately helpful. I was told who was coming and my deductible. I was called within an hour by the business and giving a date and time for service.
on time, personable, professional and he provided information regarding getting better coverage with AHS which I think was going above and beyond. also he provided tips on how to mitiigate damage from a potential water heater failure in future.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
