American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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It went just as well as it should have. The contractor was on time and handled the problem efficiently and effectively. I was extremely satisfied.
I recently had a claim and I paid the provider the $75 fee. Shortly thereafter I had a second claim and the refused to send someone out because they said I had not paid the $75 fee for the prior claim. I thought it was a fluke until I found out my sister had the exact same problem with AHS. I bet they do it to many other customers as well.
This company is very disappointing. They use sub-par repairmen and do not make sure the work is done correctly. Our most recent problem is getting an icemaker fixed. We were assigned to South West Atlanta Technical Solutions, LLC, who apparently is nowhere near us because we keep getting calls from repairmen coming from the other side of Atlanta metro. When they show up, it's in an old dented car (one time with a girlfriend in tow) and no uniform. First visit - 10 minutes & concluded we needed a new unit. Second visit - Knew nothing about first visit, and concluded the same. Third visit - showed up with a small part to install. Never checked to make sure it works. It did not fix... Read More
Waited on hold over 50 minutes to report a furnace not working on a 10 degree day. When they finally answered they said the soonest appointment was for two days from that time. I explained that it was 6 pm and the furnace went out while at work and the house was already 55 degrees and it was 10 degrees outside. WOW! That was my second repair event. The first was a simple dryer repair handled fine, but all I got was a statement asking for $75. When I asked for the invoice for the repair for my records (rental home) they said they could not provide that. there was an invoice number on the statement from them, yet they couldn't give me a copy. They said it could only come from the... Read More
Had an issue with heating and water heater. a specialized unit in a condo that is rented. They could not address the issue until the following Monday, (it occurred Friday). No heat essentially for 4 days let alone hot water. Had my property manager call a vendor they use and could accomplish work immediately. Tried to work a cash out with AHS on $1800 bill. They will only reimburse 380. Totally unacceptable. Needless to say bye bye AHS
Poor customer service. Take forever to assign contractors.
The average wait time to talk to someone is 45 minutes. I paid $160 for my policy to include my spa and when all the jets stopped working I was told they did not cover jets. I called a local repairman and he explained to me the problem was not the jets but rather the controller which should be covered. I called back and on hold another 45 minutes. They had someone call me. He was in Beaverton which is an hour away from my home if there is no traffic ....He told me they will not honor my coverage on my spa since they will say it is portable even though it is on its own concrete pad, has decking all around, etc. I had it fixed by someone locally. They refused to credit me the fee for... Read More
After two and a half weeks and three service calls from the heating contractor I still have no heat. Terrible experience!!
It was wonderful! It was so easy to use. Our hot water heater was leaking. Once I submitted a need for repair online with AHS, a person came out within 2 days. I was able to escalate the issues so they came out on a weekend. People came out and determined we needed a new one. Two days later they came and fixed everything. Some things needed to be brought up to code so we did have to pay a portion out-of-pocket, but not as much if we didn't have AHS.
The technician was very knowledgable and friendly. He arrived at my home at the arranged time and was prompt with the repair. Customer service was very professional. My experience with all of the employees was pleasant.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
