American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I submitted my request on line and had a response from the contractor within 2 hours. They worked around my schedule and arrived at my home on time. The problem was resolved quickly and the issue was explained to me very professionally. I was also told that what the cost and the wait would have been had I not had my AHS coverage. I have been with AHS for over 15 years and now even have my vacation home covered.
I have had the air conditioning contractor perform beyond my expectation and finish his work in a timely matter. When my plumbers look for every excuse not unclog a drain. Usually show up on the last portion of the 2 to 4hr window. But American Home Shield has been a good home warranty on my properties. I have been with them for more than 3 yrs. They work well with the home owners an d their sub-contractors. That makes me feel reassured, for that I am greatful.
The service technican was on time and very personable. He was very detailed in explaining what work needed to done and how long it should take. After the work was complete, he walked me though everything he did. He also ran the dishwasher to show me that it was working and the job was completed.
I have been w/ this AHS co for s couple of yrs already, so w/ my 2 sons who are w/ AHS also; personally I have had a couple of problems w/ my air-con unit & my dryer twice. The contractors involved were very prompt in response , very respectful , very professional & knowledgeable that each occurrence had been very rewarding.
American home shield, where do I start... oh my god an absolutely malicious customer service given by Miss Toy Walker. I called American home shield over and over to cancel my insurance that i barely ever used in the last 3 years. the first time when i called to cancel, i was told to call back and speak with the retention department, however the customer service lady name "Mikasha" did take off my payment method. i confirmed with her if i am under any contract or not and if there will be any termination fee upon cancellation. the answer was NO SIR. until i spoke with the absolute evil Miss Toy Walker who instead of satisfying a customer, made a customer feel horrible and threat a customer... Read More
I don't know how this company ended up #1 , I personally canceled my enrollment due to bad service. I have not seen such a bad company normally most companies take care of customers. In the case of this company they don't. My air conditioning unit was not getting cold back in 2015, I called them up they sent out a company to fix the problem. I was informed that it was out of the liquid that makes it cold and they would pay only $10 per pound. To my surprise the cost was $60 per pound. I ended up paying over $300 for the service call OK not a problem. Last summer I had the same problem I called them up and got an appointment. After 2 weeks I still did not have any one show up to my... Read More
Please stop calling our customers and telling them we called you in to take over with the work,for We would never do that, We don't only provide work for our clients but a life long friendship so calling them from the HA is not cool, Some are referrals to us and they do call us and let us know whats going on with AHSHW when you guys call them.And from personally seeing your contractors work I'm not impressed and have to rework some of it to bring it up to codes with FPL.
I am having nothing but a run around from the company regarding my tankless water heater. The company that they sent out sent a tech who had no idea how to service a water heater- no message, no paperwork left, no phone call-NOTHING. I had to call in- and was told the service was complete- it wasn't- so AHS called the company-totally confusing conversation because the agent @ AHS didn't read any notes- had to send out another tech- He came out and said I had to have them cleaned before he could diagnose- that would be $500.00. When he left he said there was nothing wrong. Same problem occurring-LOUD noise when it goes on, and intermittent hot water- after taking sometimes 5-8 minutes of... Read More
I am reading all the rave reviews but both my daughter and myself have had difficulty with this organization. The last 3 times we needed to use this service we were told that we had to wait 2-3 DAYS before someone could come out to fix our problems. Once person was really unprofessional. One company didn't fix the problem. Why are we having these difficulties when others are supposedly raving? We are thinking of going elsewhere.
I was at one point very satisfied with this company up until my last claim. My kitchen faucet (Moen $300.00) broke and was replaced with a cheap plastic one ($88.00 I looked up the brand). I called the next day because I was unsatisfied with the replacement, they said the person above would contact me they never did. I called again nothing again, so I received a post card saying the were closing my file. I called the third time and they said there was nothing they could do. I even offered to buy a new faucet if they could just cover the plumbers fee they said "No". I canceled after that phone call. I am very disappointed! My advice to you just be careful and make sure to check the quality... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
