American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Avoid this company - Once you get past the first page of reviews on this site they are all one start ratings. Had the policy for 3 years. They sent a pool tech who told me they would never repair the heater as I had not had the policy long enough. The guy was rude. They never told me I could get a second opinion. When I asked for one they tried to send the same guy out., I said no to him and he went psychopathic crazy screaming at me and I am still afraid of him showing up 4 days later. In all this I have tried to call them they keep you on hold for over an hour. When you finally get someone to help you they don't call you back and push you off to others. Rinse and Repeat.
I've been with AHS for over ten years and in my he beginning I had great service but this month of January my washer needed repaired the company sent Sears out to service my washer which the technician lied tell me he was going to suggest me getting a new washer because the parts alone cost over $400 which is rediculous why not just replace but the company didn't replace they ordered the parts and it took almost a month to get my washer repaired the technician kept cancelling the appointment not once but three times I was so frustrated I called AHS and told them they need to make sure someone repair my washer they take my money every month ON TIME and received the service fee of $75 why... Read More
Terrible service and unreliable vendor contractors
Great time schedule from ahs sfatt with their contractors.
We received everything in emails by ahs
My problem will handle very nicely
And probably in week time
Getting response to set up appointment was slow. When appointment was finally made, contractor arrived on time and addressed all concerns and fixed two problems and gave helpful advice on another.
Professional, clean, quick, and polite is what I think of the entire experience that I had with AHS, the third party company and the technician..
We had a claim with AHS within 3 mo. of purchasing our home. We had a huge water damage issue due to undetected poor plumbing off the bathroom. The plumber contracted through AHS was uncommunicative, obstinate, and more than difficult to work with. They required three separate trips out to our house b/c the could not access the leak. They were going to charge me $100 to cut a hole in drywall for the repair bc apparently access is not included in the warranty, guess what I can punch a hole myself for free. And furthermore, when trying to coordinate to get the plumbers out to repair the leak, their office staff was incredibly rude and short-tempered. Whenever I called AHS directly to speak... Read More
I had this Company for about 7 1/2 years...My problem that I had was with my water heater went out 3 times within 3 month I was 1 day after the 30 period and they were going to charge me another 95 dollars ...They gave me a hard time about that plus I left their Company, because they kept going up on the service fee...
I would choose a different company. I my a/c had a refrigerant leak, they added additional refrigerant (which I had to pay out of pocket for) and they would not authorize the contractor to find the leak. Years ago this was not their practice. Before when I had this problem they looked for and found the leak. When I cancelled my service they charge me a fee to cancel.
Beyond disappointed in this company. Have been a customer for over four years. and filed a claim on 12/16 for the hood range of my stove. I still am waiting for the problem to be resolved. I have spent more than 8 hours with various agents trying to resolve the issue. The contractor who they used for my issue has done nothing but lie to me and today American Home Shield finally caught them in a lie. Guess what, it has now been turned down to their contractor relations and was told to check back in a few days to see what they found out. At this point someone should be calling me. I asked for a supervisor 3 weeks ago and you have to allow up to 48 hours to hear back. Guess what? I have left... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
