AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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I wished I would have read some of these reviews before purchasing from this home Club. Our dishwasher is not working properly. We called and paid the $60 for a diagnostic. Now they are telling me that the will only give me $122.22 to fixing or replacing my dishwasher. The depreciation bit was not mention on the phone. It was in my terms and condition that you received after buying the warranty.
terrible home warranty. stay away from this company. rarely will I ever speak negatively about a service/produce but this is the only leverage we have as consumers to make sure companies do their part.
do not believe consumer advocate review. this company will not honor contract. can't get them to fix my refrigerator because they say its too old ?? where has anyone heard of that !!
believe me. stay away.
we submitted a claim to repair our subzero refrigerator. took them 2 weeks to get someone there and now they are saying they will not pay the repair because the fridge is too old. this was not indicated anywhere in the contract nor were we explained any of this. This is not right and I am disappointed i left american home shield for this company based on Consumer Advocates online review and recommendation. STAY AWAY from this company.
I rarely will rate a company negatively because there are always circumstances on both sides, but here it is a clear rip-off. Pls do yourself a favor and stay away!
Policy # CLR -96007430
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Matthew, we apologize for the delay in getting a technician to your home. With Sub Zero and other high-end appliance brands we have to send brand-certified technicians and this can create delays. A service manager will be in contact with you shortly.
The warranty is affordable.
That is good.
the problem is: it seems we have to fight sometimes to get repairs paid.
Lately the experience has been better.
Another problem: online claim request not available
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Prasad, we appreciate your feedback and looks forward to servicing your home! If you need to place a service request online, please do so here: https://afchomeclub.com/request-service/
America's First Choice Home Club had good reviews and they would let me use my own contractor, so I chose them over other providers. Dealing with their reps has been straight forward and I had no difficulties in submitting my claims with them. Also, the technicians who came out were capable people and I have no issues with their work.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Thank you, Abhay for your feed back. We appreciate your business with us and look forward in continuing to be at your service. Call us anytime, customer service is our highest priority!
If you're thinking about buying a home warranty policy, and think that 'AFC Home Club' might be a good choice, think again! RUN, don't just walk away from these guys. (They've actually been described as the 'rattlesnakes of the home warranty business' by others in the trade, and they're so right!) I bought a policy with AFC and here's what I found out, and regretfully, found out too late. The small print in their convoluted contract clearly states the following : • They have a 'whopping' $1,500 maximum on each repair, and that makes little sense with their advertised 'repair or replace' program. If you need to replace an a/c for example, and if the broken or damaged item... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Steve, we apologize that we were unable to meet your personal needs with your particular situation. We will have one of our managers reach out to you to resolve your issues.
These guys are terrible. They use all kinds of little caveats to avoid paying your claim and they also set what seem like arbitrary limits to how much they will pay. Do not use this Warranty Company!
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mike, we try our best to assist every homeowner with each of their individual needs as best as we can. We apologize that we were unable to succeed in pleasing you personally. We thank you for your business with us, feel free to call us anytime and we would be happy to resolve your frustrations.
I was looking for a new home warranty and AFC Home Club had recommendations in their website, so I got them. I have submitted a claim online and their website was very easy to use. It worked for me. I got a response in within 12 hours because I did it on a weekend. It was a hot water heater that went out, came back on, and then didn't work for a month. It is not an emergency. But if it is, I will call them. They answer on weekends but I'm not going to take advantage of that. So, it took a couple of days before I received a confirmation on who was coming out. The young man they sent out impressed me. He explained everything to me and walked me through the process. He stayed until it was... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Marilyn, we are happy to hear that you have had such a great experience with us. We do our very best to get back to all of our homeowners as quickly and sufficiently as possible. Customer service is our highest priority, we are here for you anytime! Thank you for your business with us.
I was looking for a new home warranty and AFC Home Club had recommendations in their website, so I got them. I have submitted a claim online and their website was very easy to use. It worked for me. I got a response in within 12 hours because I did it on a weekend. It was a hot water heater that went out, came back on, and then didn't work for a month. It is not an emergency. But if it is, I will call them. They answer on weekends but I'm not going to take advantage of that. So, it took a couple of days before I received a confirmation on who was coming out. The young man they sent out impressed me. He explained everything to me and walked me through the process. He stayed until it was... Read More
I was looking for a new home warranty and AFC Home Club had recommendations in their website, so I got them. I have submitted a claim online and their website was very easy to use. It worked for me. I got a response in within 12 hours because I did it on a weekend. It was a hot water heater that went out, came back on, and then didn't work for a month. It is not an emergency. But if it is, I will call them. They answer on weekends but I'm not going to take advantage of that. So, it took a couple of days before I received a confirmation on who was coming out. The young man they sent out impressed me. He explained everything to me and walked me through the process. He stayed until it was... Read More
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