Choice Home Warranty Review
ConsumersAdvocate.org
10,731 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
10731 Customer Comments & Reviews
Loading Reviews ...
Why am I getting stuck with paying for the labor on claim #199953558?
Zero stars!!!!! When I press one star, it automatically defaults to three stars ,it is so frustrating to make a claim with CHW. Most recently my ac went out and the first ac company came out and diagnose the problem and had the part on the truck to fix it but CHW chose to get a second opinion so they had to reschedule for a second AC company to come out. The second night she can’t but he came out and didn’t know why they were there and said they couldn’t service my unit. Then CHW assigned it to a third AC company. They diagnose the problem exactly the same as the first company and fixed it but it took over a week with no air-conditioning before that finally occurred and over five phone... Read More
Used interactive companion, didn't speak with a live person. have used this system previously.
Always the right thing to do never a problem when the right person comes to do the job
Very knowledgeable technician. Well planned for the visit and it seems they carry spare parts that are required most of the times.
Very knowledgeable technician. Well planned for the visit and it seems they carry spare parts that are required most of the times.
Tony with Optimum Air was awesome! He was very personable and easy to communicate with. He listened to my complaint and worked hard to address them. He is the 3rd tech to come out regarding our AC issue and yet he was the only one who was able to fix it. Would definitely recommend him!
Great service and response time and getting my appliance fixed. I’m very happy with this experience
I have been a total plan customer for about 2 years. I have used the service twice since I started it. The first time was about my furnace not coming on to heat the house. It was a simple fix requiring the cleaning of the temperature sensor that opens the gas valve. The current request is much different. I have a very old garage door opener that quit working last month. It is pre 1993 so it does not have the safety infrared sensors on the garage door rails required by law now. A guy from a company called AtoZ came out and looked at it and said it would have to replaced. It is a very old Chamberlain model and no parts are available to fix it. He said Choice would pay for the opener but not... Read More
did a great job did a great job did a great job
Top Rated
Our Partner
Save Big! $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 6,600,000 Service Requests Handled
- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.