Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10733 Customer Comments & Reviews
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Been with CHW since 2019, claim been denied for air conditioner. No help from CHW.
The technician that came to my home very polite and professional.
Wry helpful and knowledgeable technician. Also very pleasant and professional. Thank you.
Very knowledgeable to what's was going on. He was quiet didn't waste no time in repairing the issue.
Amy was courteous and answered all of my questions. I wanted to think about the offer she made and asked her to call me back the next day. She gave me her number so I could reach her, also.
Thank you, Amy
I appreciate the assistance and information that Jeffrey provided in
helping me make the choice.
When I called about a problem with my boiler I couldn't get a live person to speak to and I had to set up an appointment for a provider through AI. It took more than a week for someone to show up. The provider requested to repair the problem with the boiler and Choice Home Warranty turned the request down. It is not clear how I would speak to a live representative to find out why this is not covered and if in fact anything will ever be covered. I also had to pay a fee to the provider to show up. The sales job on signing me up was much better than my experience of attempting to get my boiler fixed.
The technician was very fast, knowledgeable and professional. He fixed the issues. Thank you!
Everything has gone great so far. Can't wait to finish the installation.
I have had CHW since perhaps 2020 on a 6 yr contract. They are good in sending a tech promptly. But they have failed me whenever I really need help and where I thought the home warranty will stand by the word that they will save me big expenses. When my dryer failed they tried to settle it by giving $200 which is in no way equal to the dryer I had to replace with. When my heater failed they denied the claim totally and as a simple homeowner I could not get any elp. I ended up spending $2000 to get a new furnace installed.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.