Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10733 Customer Comments & Reviews
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The technician was great. He knew what he was talking about. Unfortunately, it takes too long for the repair to be done by the time you order the parts and he has come back. It would be nice and helpful get the parts. Could be there the same day or next day. I’ll be working out of water for two weeks.
He was very professional and did not stop until he completed the work/
Very easy to navigate. Icalled the site and got help from a very nice agent who is Pasha. She explained it to me and go me set up. I am very pleased with the service so far. I think this is a good company and am glad to be part of it.
My husband and I have been looking to get a home warranty. I checked the reviews on several companies and CHW has the best reviews of all the companies out there. They were easy to deal with and wasn’t pushy about me purchasing their home warranty. They explained what’s covered and sent me confirmation immediately once I purchased. It gives me a peace of mind.
Great service, online or by phone.
Quick, efficient. Quality service people.
I had wait more than 6 hours for a repair that wasn't even covered. In this instance, I unnecessarily wasted time and money and possibly extensive damage to floor and carpeting on something that have been taken care of earlier.
Troy #3667 from the Florida office was exceptionally calming and convincing about me staying with Choice Home Warranty after having to submit my first claim with them and it not turning out well as far as getting what was a rather emergency type situation done in a timely and expedited manner. I wasn’t happy at all and wanted to cancel my policy (paid up until 2026!). Troy convinced me to give them another chance in the future and would compensate me with a little help with having to get my own plumber for the job. Thank you, Troy!! Hopefully, I’ll have better luck next time.
Good service sent a tech out real fast. Customer service was real polite
The service guy was very knowledgeable! He answered my questions and gave me good insight on how to proceed with my continued service.
Very nice and professional. Didn’t take long and haven’t had to use air conditioner yet but I’m sure the repair will work
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.