1. Home
  2. Home Warranties
  3. Nations Review

Nations Home-Warranty.com: Review

Rating: 5.6 / 10 (Average)
5 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. Learn more.
Founded in 1996, Nations Home Warranty is a local Texan company that specializes in home warranty products for homeowners and real estate agents in the Dallas/Ft. Worth Metroplex counties. </br> </br> The company offers home warranties and free online listing coverage, as well as 24/7 customer service with qualified professionals ready to assist throughout the claims process.
 
View Top 10 List

How is Nations rated?

Breakdown

3.5/5
Transparency
3.5/5
Claims Processing
3.5/5
Coverage Options
0.0/5
Additional Benefits
3.5/5
Customer Experience

Overall Rating: 2.8 / 5 (Average)

Although Nations Home Warranty's coverage is in line with industry standards, their annual premium for basic coverage costs more than many of their competitor's plans. The company does business only in Texas. Its comparatively small size and lack of consumer reviews make it difficult to assess the organization's reputation.

Coverage

Key Facts

Plan Types
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage Options - 3.5 / 5

Nations Home Warranty covers the usual appliances and systems, but does not warrant components that do not contribute to the primary function of the appliance or equipment. The contract also does not cover equipment that has not been properly installed, maintained, or repaired. The basic plan does not cover refrigerators, washers, or dryers. Those appliances are covered only by the company's premium plan.

What does Nations cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Nations exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $455
Minimum Contract Length
1 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Nations Home Warranty's basic plan costs $455 per year, making it more expensive than many of their competitors. Service co-pays are $65, which is in line with industry standards.

Sample Contract

Nations provides a sample contract for potential customers on its website: Nations Sample Contract

Cancellation Policy

We can cancel the contract: if the contract holder: 1) defrauds or misrepresents information relating to the systems or appliances covered under this plan, 2) refuses to pay co-payment, 3) if the contract holder is verbally or physically abusive to any of our employees or to a contractor. If the contract is canceled, by us only, the contract holder will be entitled to a pro-rata refund of the paid contract fee for the unexpired term less $50 administrative fee and any service costs incurred by us.

Claims & Service

Claims

Service Fee
Co-pay amount per call is $65 with the following exceptions: “Eco-friendly” General Pest Treatment $149; RODENT treatment $95; Fire Ant treatment $99, Termite treatment $300 and Carpenter Ants $99
24/7 Claims Department?
Waiting Period
15 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
60 days

Claims Processing - 3.5 / 5

The company does not have a 24/7/365 call center for claims. Claims must be called in Monday through Friday from 8:00 to 5:00, excluding holidays. Parts and labor on repairs are warranted for 60 days. Learn more in our Top 10 Best Home Warranty Companies of 2018.

Nations Reputation

Company Details

Year Founded
1996
NHSCA Membership
BBB Rating
B
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
2

Reputation - 4 / 5

A company called Nations Residential Service which has the same President has a B rating with the BBB and is not accredited. Nations Home Warranty is listed as an alternate company name. The company does have a number of negative reviews on Yelp, but this is not unusual within the industry. The company has been in business since 1996.

Contact & Additional Information

Homepage URL
https://home-warranty.com/
Company Phone
(214) 522-6464
Headquarters Address
3530 Forest Ln # 330, Dallas, TX, 75234
Year Founded
1996
Top Rated
Our Partner
See Details

🔥 SALE: $150 OFF + 2 Months Free

  • Trusted by Forbes, NerdWallet & MarketWatch
  • Coverage for HVAC Systems & Home Appliances
  • Free Roof Leak Coverage & Multi-Year Discount 
  • Flexible: No Home Inspection Required
  • Hassle-Free Claims Online or by Phone
READ FULL REVIEW >

Latest Nations Reviews

lalabrocks

7/17/2020
In hindsight, I wish I had researched them on my own before purchasing a home warranty. This was my first house and I've learned a lot the hard way. :-( During the home-buying process, my agent recommended Nations. The home warranty I chose was $525 and $75 co-pay for each visit. When the dishwasher started blinking and wouldn't start, I called Nations. They sent out a repairman who assured me that the dishwasher would be repaired or replaced within 5-7 business days. What he actually did: he found dead cockroaches inside a panel of the dishwasher, took pictures, and left. Nations denied the claim but didn't bother to let me know. After 3 calls and two weeks, someone told me the... Read More

Mukto S

2/13/2020
Fraud company. Will not provide a written document of their reason for denial so that you can held them responsible for their unfair decision. Denies claims than verbally provide many makeup reason of denial and will not communicate by mail or email so that you can document it to take a legal action of their unfair business practice.

M
Mike f

11/30/2018
DONT WASTE YOUR MONEY. Had them for many years when owned by old owner. New owners are horrible. Been in house for 5 years. Had HVAC problems many times. Electric heat goes out every year. Both up and down units. The a/c units go out every year. Both up and down. They come out. Do not repair. Take your money and tell you they can't figure out the problem. They do replace the capacitor every trip. That's just a quick fix. Now they have blackballed me. Saying I refuse to do what they recommend. Omg. Don't you think I would do anything to get cold air or heat. Problem is they send the same guy out who can't figure out the problem. I asked for a supervisor but was refused. I would bring up... Read More

Tricia J

7/9/2018
Do NOT purchase coverage from this company. Run the other way as fast as you can. There aren't enough words to describe the level to which this company doesn't care but unprofessional is for sure one of them. What they "cover" is laughable as they don't send a technician to even evaluate for days. Do you leave a leak going for days? Or live without AC in 100+ degree weather for days? You might as well donate the price of the policy to charity as it would do more good there. You'll get NOTHING for the money you paid and no one all the way up to Tamera Gaede, Regional Sales Manager, cares to help. They are in business as they do all they can to insure the policyholder will resort to not... Read More

S
Scott S

8/29/2017
Called them because my ice machine in my freezer quit working. Their vendor, BHB Appliance Services changed some sort of chip. They told me to give it a few hours to start working. It never worked. After numerous attempts to correct the situation through Nations Home Warranty, it never got fixed. During this process, on more than 5 occasions, Either Nations or their vendor, They didn't return calls to set appointments, or missed appointments. This went on for about a month. All the while having to go to the store to buy bags of ice. Nations refused to send another vendor. So I'll be hiring someone else to do the work, sending Nations the invoice and a demand to pay letter. How can a home... Read More

Related to Home Warranties

Top Articles
Suggested Comparisons