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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
kccuevas05
1/8/2020
Great service. They stand behind their warranty with professionalism and promptness !

M
Matt K
1/8/2020
Very Easy to file a claim. Friendly and polite customer service representatives.

jandjforever02
1/8/2020
They were fast, efficient, and knowledgeable. I loved that they contacted me immediately and I knew exactly who to call and how to get in touch with them. Not that easy with the my other warranty company. Thank you!

H
HAYDY T
1/8/2020
My claim was handled rapidly and in an efficient manner. The Co. they contracted to handle my claim was outstanding

Denny F
1/8/2020
To avoid the ole' song and dance, best to cut to the chase. Scam from the get go. In fact, do not even bother with ANY home warranty as they are all a scam. Better to save the $600-800 in your pocket and just deal with the issue when it arises. Not only do most home warranty companies have multiple loopholes to deny you coverage, but they also send out the most inexperienced tradesmen in the field. Add up the annual cost, the service call fee, the out of pocket expense should the bill go over the companies allowed allotment, like I said, better to not stress and simply go with the flow. I get it, piece of mind, but I promise you as you read this now, forget that notion. Select Home... Read More

joshuapayneharris
1/8/2020
I write lots of reviews and hardly ever have to be so harsh on companies. This issue went on for over 2 months though and I'm beyond disappointed. I called to make a claim that my Refrigerator unit was leaking. After they sent out a technician 4 days later with one of their companies they communicated that the lines just needed to be unclogged and cleaned. This did not work so we had to have the third party Refrigeration company come back out and evaluate that the whole fridge needed to be replaced. Then I waited over two weeks before ever hearing from SHW. I called and they said they were waiting on the Refrigeration company. So I called the Refrigeration company and they said they... Read More

Andy T
1/8/2020
Had an excellent experience with Sam Mason, who explained everything very clearly and thoroughly. He gave me a good price and helped me through the process. I ended up doing a 3 year contract for a very good yearly value and only a $45 service call fee! I've only just purchased the contract so I can't speak to the rest of the experience, but so far I am very pleased.

evelynh195275
1/6/2020
Don't bother purchasing this home warranty. They absolutely use every loop hole they can so they don't have to pay for any repairs. Read the fine print. My heat and air just broke and they want 3 years of services records and the unit has to have been serviced every 6 months. I service mine once a year. They have denied my claim. I wasted money buying this warranty. BUYER BE WARNED

A
AERM
12/20/2019
SHW promptly responded to my request for a quote. The representative who called was assertive yet professional. As a result, I discontinued my search and contracted with SHW.

Linda T
12/20/2019
Ray Sanders was the representative that helped me today. I had been shopping for home warranties and had spoke to several other companies, and to be honest was getting very frustrated. Ray listen to me and what I needed and he found a plan that fit my needs. He was patient, as my dog decided he wanted to be in on the conversation. He was a pleasure to talk to and did not try to fit me into a plan I did not need. As a result I have joined Select Home Warranty. Thank you Ray!!!

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