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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Juan C
11/22/2019
This is an scam, I paid 3 years of my warranty (my bad) first claim my a/c and the ask for the last 5 years records of service, ending in a 750 dollars claim I got 250, second claim my dishwasher broke, to fix it was 230, so they decide to paid 175 because the depreciation, but they just pay if I bought a new one so I have to spend 700 to get 175 from this scam, so I cancel the policy after 1 year out of the 3 I paid 1055, my reimbursed was 106.00, stay away from the big guste scam ever, this people just want your money and that is all. I learn from my mistake don’t let you happen the same

N
nora
11/22/2019
This is the worst company ever. TOTAL scam. Do not pay claims. Take your money and don't help. AWFUL. Would give less than one star if possible

D
Dorado R
11/21/2019
Do not use Select Home Warranty. They are terrible people. They are experts in doing everything possible to not pay your claim and it is the worst customer service I have ever gotten. If you don't have 3 years of service records on a broken item, they won't cover it. That's a joke. It's a scam.

Lynn R
11/21/2019
Horrible Company cancelled my warranty without my permission. Basically stole $399 form me. They are crooks 821801policy Springfield, Mo.

Darrell H
11/20/2019
Bruce was very helpful and informative and did a great job. In answering my questions. Thanks, Darrell

S
Steven
11/20/2019
It was very easy to submit my claim and I received information on the local service company for my repair quickly as well, within an hour or so. My only issue is with the local service provider. They sent me 3 separate options for days and times for them to come out, Nov 20th, between 8 and 12, Nov 21st between 12 and 4, or Nov 22nd between 8 and 12 which I was fine with. I then get a text from them saying they've confirmed my appointment date for Nov 26th between 8 and 4. So not only do they not confirm a date that they sent me as being available. They choose one a week away and then set the time as between 8 and 4, so I have to wait a whole week to get my refrigerator repaired, plus... Read More

L
Lauren
11/20/2019
Very easy to submit a claim. The process was very smooth and the service call technician was very friendly with great customer service.

R
Richard
11/20/2019
I got through to a real person in a prompt manner. Agent took care of my claim in a pleasant and professional way

M
Michael S
11/20/2019
Good service turn around time is a little slow though otherwise I'm very satisfied

Nancy V
11/20/2019
had to call to make sure the billing date was correct, got it changed no problem, also caught a mistake on the fee for service call, all taken care of. so far so good!

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