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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,215 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4215 Customer Comments & Reviews

Loading Reviews ...
S
Summer B
10/7/2019
We ordered a platinum care package on our two rental units and whenever there is a problem the tenants can easily call up and request service on their apartment. It saves us time and money searching for handy men and gets results in an acceptable time frame.

E
Edward
10/7/2019
SHW representative was very helpful answered my questions concerning my problem. First time calling for service. Feel that our problem will be solved.

M
Marvin
10/6/2019
My call with Select Home dispatch was professional and polite. I felt my problem will be corrected.

M
Meghan W
10/6/2019
The call was fine. It would have been way better had it not been so early on a Sunday morning, which was a complete drag!

L
Latrina B
10/6/2019
This company is HORRIBLE. Do not waste your money. I purchased a policy and paid for it in full. A few months later I placed a claim and it was denied as not covered. Okay, whatever. A few months after that I placed another claim. The service person said it was a simple $100 fuse for my stove. After sending 2 extremely incompetent service people to my home I was told they will pay for the part but not install. WTH! The part cost less than the service calls! To top it off, It's a gas stove! Am I suppose to install the part myself? I have never written a bad review ever but this is warranted.

G
George R
10/6/2019
Switches & buttons not covered on my dryer per policy loop hole!! 🤔🤔🧐🤯🤯🤯

Mark C
10/5/2019
We have a $600 dryer they are offering us $175 towards a replacement. Dryer is in good shape except for a small hole in the drum and isn’t that old. Poor service. Tried to give you nothing.

W
Wendy T
10/5/2019
Thy refused my claim at first, but after adding some information, it is back under review.

Ruth W
10/5/2019
My house is a Money Pit, and is falling apart around me. I had multiple claims to file and CSR named King couldn't have been nicer. I had so many questions, plus the paperwork for like 6 claims, we ended up talking for an hour and a half. During that time, he was incredibly patient, though I'm sure he must've wanted to get rid of me. He answered all my questions thoroughly and was empathetic and professional during the entire conversation. This was just last night so I don't know how good SHW is at the rest of the process. But in terms of just filing claims, King is an absolute asset to this company.

topagentinalabama
10/5/2019
Professional customer service. The service tech called in on me sick on the recall, but Select proceeded with finding me another technician and waived the service fee because it had already been paid to the previous technician.

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