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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,215 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4215 Customer Comments & Reviews

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C
Cheryl D
10/4/2019
Always been good for me ,they are one call and job gets done customer service was fantastic

T
Tanja P
10/3/2019
My house needed a quick roof leak patch job and nothing that was very extensive and select made all required repairs under my home warranty plan in 6 days from my call.

R
Randyjaysmith
9/30/2019
Stay away from this company. They do not handle your claims. It is a scam to get your money for the warranty up front then 60.00 for service calls only to deny your claim at the end.. I am on day 21 for them to fix my refrigerator and 2 service calls later and nothing but apologies and it is still under review for 3 weeks now.. They will not cover the cost to fix anything and the service techs only diagnose the problem they are not sent to fix the problem. Supervisor s will not get on the phone with you. They make the 10.00 an hour employee handle all major problems.

J
JC
9/30/2019
Select has repeatedly refused to cover repair work on my home HVAC system. Everything to them becomes a CONDENSATION LEAK or FREON LEAK which is NOT COVERED. Currently, i have a cracked CONDENSER which is listed as covered, but they refuse to cover it under the CONDENSATION LEAK clause. DO NOT waste your money with this company. I have YET to speak with someone that sounds remotely American, and it is IMPOSSIBLE to speak with a manager. Two words: THEY SUCK!

K
Karina A
9/30/2019
Our house is covered with select warranty repair service contract and it is my third month with them and so far they have been smooth with repair responses.

Z
Zuzana B
9/29/2019
Pretty bad experience with this home warranty. They try very hard to get you to buy their policy but their coverage and service is horrible. Their policy does not cover many break downs. They have many conditions under which if anything breaks down they will not cover it. This company is being paid for nothing. The customer service is bad too. They are only nice when you buying their policy.

D
David H
9/29/2019
Consistently slooooow response to final resolution. It takes many, many phone calls to get contractor coordinated to look at the issue and then much longer for the contractor to negotiate with with Select Home Warranty. If you have an upgraded piece of equipment that failed, they will not provide an upgraded replacement. If you have an emergency, this is the very last place you should look! I asked for a refund on the remaining portion of my warranty. They said it will take at least a month to process. Its been longer than that and I'm still waiting. My next stop is the BBB.

B
Brenda S
9/26/2019
Was very frustrated that I had not received service on my ceiling fan claim. The support guy was very kind and patient with me and listened to my complaint. He said he would mark the claim URGENT and I should be hearing from them soon.

patrick.kilcarr
9/26/2019
Select Home Warranty (SHW) has been immediately receptive to and helpful with a claim that was made. They actually have gone above and beyond what we expected with repairs on the home we moved into. The protocal that is followed to file a claim is flawless and the follow-through unrivaled. I cannot recommend highly enough SHW. It also gives piece of mind know that when something does break or have problems, a reliable and vetted repair company is hired by SHW to fix the problem! Bravo to all at SHW. Patrick K Washington, DC 09/26/2019

R
Robert Y
9/26/2019
There support team are the best. With outstanding service. Was on the phone less than 10 mjn.

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