1. Home
  2. Mortgage Rates
  3. HSBC Bank Review

Rating: 8.8 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. Learn more.
HSBC is one of the largest banks in the world. Based in the UK, the company has operations in 66 countries. The firm's American subsidiary is HSBC Bank USA, N.A. It offers mortgages on residential property in all US states except Alaska and West Virginia.
 
View Top 10 List

How Do We Rate HSBC Bank?

Breakdown

4.5/5
Lender Types
4.8/5
Available Mortgage Types
4.5/5
Customer Experience
4.4/5
Reputation & Transparency

Our Overall Rating: 4.4 / 5 (Excellent)

As a bank that's been in business for more than a century and a half, HSBC Bank has weathered many financial downturns. This gives us confidence in its prudent management and financial stability. Although the bank seems geared toward people seeking larger and jumbo mortgages, it also offers some innovative qualification options that may benefit people looking to borrow more modest sums. Due to its international footprint, the company shines in transactions involving foreign nationals. While the company's BBB and Trustpilot ratings are poor, it has had a very modest number of complaints before the CFPB. In sum, HSBC Bank is a solid bank that may especially appeal to people in both middle to upper income brackets looking for jumbo mortgage options. In addition, HSBC Bank also offers conforming and affordable mortgages at competitive rate to meet the needs of all their clients.

HSBC Bank Loan Specifics

Available Mortgage Types - 4.8 / 5

HSBC Bank offers a suite of jumbo mortgage options for up to $3 million with down payments between 10% and 20%, along with additional features and benefits based on the borrowers banking relationship with HSBC. Fees are not disclosed on the bank’s website. HSBC Bank also offers conforming mortgage and has affordable mortgages with low down payment options for first-time home buyers.

Types of Mortgage Loans Offered

  • Fixed Rate 15 Year
  • Fixed Rate 20 Year
  • Fixed Rate 25 Year
  • Fixed Rate 30 Year
  • 5/1 ARM
  • 7/1 ARM
  • 10/1 ARM
  • Jumbo Fixed Rate
  • Jumbo Adjustable Rate

HSBC Bank Customer Experience

Customer Experience - 4.5 / 5

HSBC Bank's customer experience is built around a brick-and-mortar approach. HSBC offers an online process to obtain a pre-qualification, or consumers can start their journey over the phone, or in person at one of its 225+ branches. HSBC Bank has branches in cities that include New York, Los Angeles, Seattle, Miami, San Francisco and Washington, D.C.

Online Features

Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Check Today's Rates

Loan Closing Time

Pre-qualification quotes are valid for 90 days.

HSBC Bank Qualification Requirements

Qualification Requirements - 4.5 / 5

HSBC Bank offers next to no information about the qualifications it requires a borrower to have. It's not unusual in this regard.

Key Requirements at a Glance

Non-Traditional Credit History Considered?
Yes

HSBC Bank Lender Reputation

Reputation & Transparency - 4.4 / 5

Since HSBC Bank has been in business for over 150 years, it's clear they're doing something right. HSBC Bank has fewer than ten complaints before the CFPB. Although the firm has poor ratings from Trustpilot and the BBB, we think that the low number of CFPB complaints for a bank its size is more indicative of its record in customer service. BBB complaints are easy to write in the heat of the moment, while CFPB complaints are more serious and take more time to put together.

Key Facts

Lender Type
Bank
Year Founded
1850
BBB Rating
F
Trustpilot Rating
2.3 out of 5
Collection Date
2019-06-24

Complaints & Regulatory Actions

Nationwide Mortgage Licensing System ID
399799
The Nationwide Mortgage Regulatory Actions
0
Consumer Financial Protection Bureau Complaints
7

Company Profile

Full Name
HSBC Bank Mortgage Rates
Company Website
https://www.us.hsbc.com/
Headquarters
P.O. Box 2013, Buffalo, NY, 14240
Top Rated
Our Partner
VIEW RATES

  • Pre-approval process includes a 90-day rate commitment
  • Fixed and variable interest rates and jumbo loans
  • Existing customers with balances between $10,000 and $75,000 are eligible for a preferred mortgage
  • Available to US citizens, permanent residents, and temporary residents
  • Family-assisted financing plans
  • Applications are begun by phone or in person
READ FULL REVIEW >

Latest HSBC Bank Reviews

B
Bajo V

8/7/2020
IT HAS BEEN A NIGHTMARE WORKING WITH HSBC, Gregory X Doxbeck We tried to get a mortgage through HSBC and our coordinator was Gregory X Doxbeck. First exchange with Gregory sounded promising but very quickly it all fell apart. Below is a laundry list of the many issues we had in dealing with them. Some of which pretty egregious in my mind... Gregory took off for a week long vacation without any email automatic email responses advising his clients why he is not responding. Only after I get on the phone and spent 1 hour to get someone to help us with our application. Poorly communicated the status of missing documents, which were almost always positioned as last-minute emergencies... Read More

Related to Mortgage Rates

Top Articles
Suggested Comparisons