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28 Customer Reviews - see all comments
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Rocket Mortgage aims to redefine how consumers obtain mortgages through a simple, intuitive loan application process that can be completed 100% online, no human interaction required.
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Through the company's platform and mobile application, customers can access customized mortgage solutions based on real-time rates and their own rate, term, and closing cost preferences.
- Get pre-approved in minutes
- Receive mortgage solutions based on your credit and finances
- Customize loan terms and costs to fit your budget
- A streamlined loan application that can be completed 100% online
Latest Rocket Mortgage Reviews
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!! BUYER BEWARE, BUYER BEWARE, BUYER BEWARE, BUYER BEWARE !!
Rocket mortgage appears to be in the information gathering business.
They do not tell you after you submit your tax information and other various
things, that it belongs to them, and they WILL not release the information
back to you.
I believe their practices are a crime!
!! BUYER BEWARE, BUYER BEWARE, BUYER BEWARE, BUYER BEWARE !!
My husband and I agreed to use this mortgage service but it wasn’t productive, they just wasted our time and they were not professional. We are currently working with another which seems more legit and trustworthy. We wanted to get a home and we were both scared of rejection so we had to take extra steps in getting our credit score to an excellent level first before we applied for mortgage. We signed up with creditmason repairs (creditmason.net) and they got my credit into the 800s from a staggering 650. We happily moved into our new house late last year.
Horribly irresponsible with one of the most important issue in life. Loan specialist are incompetent and their errors and mistake delay the closing.
7/9/2021 This was our third time financing with Rocket, this will be our last. We have had the worst experience with a very unprofessional young manager. Once we signed I had some very valid questions about what was in the documents. You have 3 days to clear up any issues or cancel. I didn't like the numbers as they didn't line up with what I was sold. It took 24 hrs to get a response after sending 3 emails to my loan person and her manager. When I did finally get a call from the manager Zach I got treated like I was bothering him and, the attitude was ridiculous. I had every right to have my questions heard and answered. I ended up hanging up because he was being so rude and... Read More
I contacted several lenders to get the better rate. Rocket Mortgage was on par with the other ones and because the initial interaction I had with them was good I decided to proceed with them. What a mistake. Once they knew they had my business and it was too late for me to change, they broke the promises they made. They are trying to lower the lender credit (it's illegal). They made several mistakes already (wrong dates etc) that I have to correct for them. I'll be lucky if the closing happens without any glitch. I definitely don't recommend them.
My husband and I have been clients of Rocket/Quicken (same company) for years: paying on time, refinancing, selling, etc. We have had steady, professional jobs for 30 years, excellent credit, and 3x the value of our property in assets yet they could not close the deal even though we were basically only combining two properties we already had with them into one mortgage.
Rocket drug us along for 10 months. What should have been a no-brainer refinance bogged down in the mires of box checkers.
Just got done dealing with these yahoo's. Hears the way it went down. First off I can tell you that my credit isn't the best ,but it's not terrible either. My score is around 700 . with that said , according to these guys I was approved and all I had to do is give them some info on my wife since I live in Wisconsin. So when I chose to do so , they didn't even ask me for her info. They outright told me that I didn't qualify . Funny I did just a week ago. ohhhhh the laugher is they told me if I could get my credit score up like 20 points , they might be able to help me. I told them, my score was up 28 points before they did the hard pull and the score that they were telling me was the... Read More
Acquired a mortgage from Quicken back in 2014. Initially the process was to take 45 days and it ended up to be over 70 days. My Freddie Mac backed loan was then serviced by Rocket mortgage. Loan solicitors have repeatedly telephoned me trying to get me to re-finance my mortgage. Most recently I applied for the Covid 19 forbearance option as a "Safety Net" just in the event my current situation changed. My wife and I have never missed a payment and have always overpaid on the amount due. The other day I received another call soliciting a refinance and weighted the potential of lowering my payment. I was told it was necessary to be off the forbearance program even though I had not... Read More
I am currently trying to close on a home using Rocket Mortgage and it has turned into a fiasco. It went smoothly for my prequalification and then once we moved forward then I was introduced to a new team and my loan officer doesn't seem to be able to think for himself. Anyway, guess the only thing we are waiting on is employment verification which has been showing in my online system for quite some time but just found out 3 days before closing that it hadn't been done (was initially done when we applied but we are redoing things). So now that is supposed to be the only thing left but they want us to move the closing date out 10 days. I will never recommend this company or use them... Read More
Avoid them at all costs. They are extremely slow and do not communicate. Once they get your $500 good faith deposit they disappear.
Very disorganized. The right hand doesn't know (or care) what the left hand is doing. Don't waste your time with them. I've now wasted 2 mos. trying to close a loan.
When I started my loan I was gave a quote for loan cost. As the process of the loan went through, new cost kept popping up. When I called I always had to wait over an hour and rarely got an answer to my question. I am a month past when I was told closing would take place and I still do not know when closing will be. I really wish when the first surprise cost popped up, I would have walked. They really have not put a priority on me as a customer.
Terrible Company. Tried to refi in march and like others said was always 1 more document and never ended up closing. Then I got pre approved for 200k to purchase they already had all my documents from the refi process. So I listed my home and sold it. Well my pre approval went down to 190k for no reason. Ok whatever. So found a house for 186k and guess what? Approval went down to 140k. So Because of these jackass's I sold my home and now have to get an apartment. Id like to sue em
The lending agent I spoke to gave a false statement about how easy and smooth the loan process is. The loan has not closed and I continue to get notifications. I'm not pleased at all with false promises from this company.
The online pre approval process does not ask what type of loan you're looking for and will run your credit under false pretenses. These credit inquiries will have an impact on your credit score and last 25 months. Don't waste your time here.
Run, there are better lenders out there. We are a current Rocket customer looking to refinance, but what a mess. Went through 2 months of "just one more thing" only to have the whole thing collapse watching this muppet show futz around not able to close the deal.
We lost out on a very good deal with a property due to the total incompetence of Rocket Mortgage and staff. I must state that I have purchased 9 properties over the years, so this was not my first rodeo. Both myself and my very experienced realtor were perplexed and amazed at the lack of competence within this company. We had both gone far above and beyond in doing our part for requirements in getting a mortgaged completed. I highly recommend anyone seeking a home purchase to go with a reputable local lender and avoid Rocket Mortgage.
Made the mistake of giving this company my business for my initial mortgage despite having 3 different better offers they kept going back and forth on honoring to match... Refinance has been the same ordeal, and they keep dropping the ball. Excessively aggressive tactics and pushy sales offering the world...with very poor follow through afterwards. Safe yourself the headaches, time, aggravation, and credit check hits (which WILL impact your score, and raise flags to other lenders)
it is getting close to six months since I was approved for a refinance. Good thing there is not a home seller waiting around for these guys to get their act together. As of right now I wouldn't recommend financing a pencil through these guys...
Quicken Loans/Rocket Mortgage horrific...waste of time save yourself the frustration by avoiding this company at all costs. STAY AWAY! Totally misinform customers..... multiple lies throughout the process.
Advertisement: Best Mortgage Rates, click here to see. You actually dont get to see anything until you fill out an entire mortgage application. Thanks but no thanks. When I am ready to apply for a mortgage, I will. I shouldnt have to do that to see what the current mortgage rates are.
Full of excuses and lie to you. A fire left me unable to stay in my home, I had insurance & a contractor working hard to get my home redone. I had to get the check signed over by Rocket mortgage and that was when excuses & lies began. This was supposed to be 3-5 days it has been 2 weeks, my contractors had to stop with no money to work with. Rocket may be the beneficiary but I pay for the insurance. I hope that I never think about doing business with them again. We talked about a refinance once the work was all completed and that is off the table now. I just don't trust them anymore!!
I would rate Rocket Mortgage slightly above average due to the ease of making payments and getting through the loan process. However, they are inferior to Quicken Loans (who they bought out), which had been providing me with analysis on my home loan. Quicken previously allowed me to see how long until I would pay my loan off and how much interest I had saved by making additional principal payments. After they became Rocket Mortgage the website gives you no insight into payments and savings, and to get an analysis of when the loan will be paid off they now charge a fee of $25 (even though a computer could do the math for you). Thanks a lot Rocket Mortgage..
We were really excited to use Quicken Loans to buy our house. He have great credit and had many options to go with because of that. We were promised 0 points at closing with a fixed APR of 4.5%. We spoke to the loan team and got everything strait and were happy with the experience until about a week before we closed. They added closing points but kept the APR the same. When we spoke to the loan team about this they claimed that we had agreed to this, but when we asked them for the audio recording of the conversation as proof(neither my wife or I remembered agreeing to that) , the audio that our loan officer sent us didn't say anything about us agreeing to the points on our... Read More