Chase Review | Mortgage Refinance

Chase offers fixed- and adjustable-rate mortgages and offers customers a broad choice of loan terms. The company offers conventional, jumbo, and government-backed loans for those who qualify. Customers seeking to lower their monthly payments can apply for a rate-and-term loan. The company also offers cash-out refinancing, allowing homeowners to access the equity in their homes to pay for home improvements or other large purchases.

Refinancing your mortgage with Chase is fairly similar to the process with any lender. Once all of your documents are submitted, Chase evaluates your application and, together with an underwriter and a loan processor, decides whether to approve your refinance. Homeowners have the option of applying online or through one of their representatives. By providing some personal information, including a social security number, some customers can prequalify online. Prequalification allows customers to estimate their loan payments and potential savings when they refinance. Chase offers a wide range of educational materials online, as well as some helpful calculators that can help you understand how your payments and loan costs would vary under different terms, interest rates, and other mortgage factors.

JP Morgan Chase Bank NA is one of the largest financial institutions in the world. It's also one of the top 15 mortgage lenders in the US, in terms of number of loans written and total loan value. The company earns an A-rating with the Better Business Bureau. It doesn't fare so well on Trustpilot, where it earns just 1.7 out of 5 stars, but it should be noted that the majority of reviews on the site had nothing to do with mortgages at all. The company operates over 5000 physical branches and many reviews focused on customer service at the branch level. Moreover, given the number of services Chase provides and the sheer volume of loans it writes, the company's spotless record with the Consumer Financial Protection Bureau is astonishing.