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Safeway Moving Systems Moving Companies Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
255 Customer Comments & Reviews - see all comments
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Founded in 1987, Safeway Moving Systems is a moving services broker that provides local, interstate. and international moving and storage services through a network of moving companies. With offices in Chicago, Illinois and Richmond, Virginia, Safeway serves both residential and commercial customers.

How is Safeway Moving Systems rated?

Breakdown

4.3/5
Services Offered
4.0/5
Coverage Area / Company Type
4.3/5
Reputation

Overall Rating: 4.2 / 5 (Excellent)

You can go through the process of interviewing a bunch of moving companies and comparing a series of estimates before hiring someone to move you into your new home or office. And many people do. But if you want to hand some of that complexity off to someone else, you can hire a moving services broker like Safeway Moving Systems. The won't carry your boxes, but they will take some of the other burdens of moving off your shoulders. Through its large network of partner moving companies, Safeway Moving Systems offers both residential and commercial customers interstate and international moving services. They also offer the ancillary services that are often important to a successful move like packing and storage.

Moving customer satisfaction is directly linked to the company that performs the physical moving of their belongings. But Safeway Moving Systems states that their services are 100% guaranteed.

Services

Service Offerings
Residential
Corporate
Distance Offerings
Local
Interstate
International
Additional Services
Self-packing Storage / Shipping Cubes
Storage and re-delivery
Storage
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.3 / 5

Safeway Moving Systems can move you cross-town, cross-country or across the world. The company can also pack you up, store your belongings in climate-controlled facilities, and unpack you again when you arrive at your new home or office space. The company's website does not mention automobile moving services.

Reputation

2017 Complaints
10
BBB Rating
A+
Number of BBB Positive Reviews
14
Number of BBB Neutral Reviews
0
Year Founded
1987
Date Collected
2020-09-08

Reputation - 4.3 / 5

Safeway has been in business for more than three decades. The company earns an A- rating from the BBB but is not rated on Trust Pilot. In the past year, there have been 10 complaints filed with the Department of Transportation against Safeway. This is not a particularly high number of complaints; many moving companies have more.

Brokers like Safeway Moving Systems are at a disadvantage when it comes to controlling their reputation in the marketplace. They're middlemen. Middlemen can be very useful. For one thing, they can sometimes find you a lower price than you might be able to find yourself on many services, including moving. But with Safeway, you need to keep in mind that the company that carries your boxes down the stairs and drives them where they need to go is not going to be the company you signed a contract with. That means that Safeway isn't always responsible for customers' problems—either physically or legally. It also means the reviews and complaints you read about the company may actually be about one of Safeway's partner moving companies. That being said, brokers are responsible for working with high-quality partners. They're implicitly vouching for the ones they choose to work with. We advise everyone booking a move through a moving broker to request the name and DOT number of the partner moving company actually assigned to them. Then do a little investigating, particularly at the Department of Transportation website. If you don't like what turns up, you can request another company to handle your business.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3166589

Fleet - 4.5 / 5

Since Safeway Moving Systems is a broker and doesn't actually perform moving services itself, they don't have a fleet. By working with a wide network of brokers, however, they have access to a very large fleet. This can be an advantage in scheduling a move that suits your calendar in a timely manner.

Contact & Additional Info

Homepage URL
Company Phone
(844) 728-6899
Headquarters Address
1440 W Taylor St. Unit 676, Chicago, IL, 60607

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255 Customer Comments & Reviews

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Emanuel C
2/3/2022
We recently had a mover from AL to GA with Safeway Moving. When the guys came on move day, there were 3 guys who came to move. They called me 30min beforehand and checked with my address. I was highly impressed with their professionalism, speed of working, positive work ethic, and always checking with me on things as the move progressed throughout the day. Even though I did a pretty good job of packing my own things (My choice), they made sure everything was packed and padded in the best way possible and re-padded certain items to make sure it was good. When my items arrived, (a day later mind you!) there were only 2 guys this time but they didn't miss a beat from the move pickup. Again,... Read More


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Rodrick L
2/2/2022
Safeway Moving was a great choice, I didn't know how I was going to move until I found them. Their charges were really adequate, the quote came out to be exactly what I expected, but of course it cost me something but not exaggeratedly like the other moving companies were charging me. The work was done professionally and the pick up was also on time. On the day of the arrival I was awaken by a call and it was the movers asking if I was home, I didn't really think they were going to arrive in time. I mean really who actually moves someone's belongings in 2 days from ID to KS? Well they managed to do it in the quote. Everything was carefully dropped off. Not a single scratch was made, it's... Read More


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Kenton W
2/2/2022
Recently I moved from one location to another and utilized Safeway Moving for the first time. If I could give more then 5 stars I would. First I set up all details with Eaves from the office she was courteous and so very helpful and friendly. She set up the move and Daniel and his crew of three other men arrived a few minutes early on the big day. They were very punctual, friendly and extremely efficient and professional. These amazing men went above and beyond throughout the full move. Both locations had a great amount of stairs and they quickly and safely moved all of our precious possessions. And there was a great deal of heavy furniture which they moved with ease up and down many... Read More


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Stevie D
2/1/2022
Now where do I start with my experience of Safeway Moving? To be completely honest, my experience has been nothing short of amazing in every single way possible, from start to finish! I initially made contact with company to request a quote and was provided with one that I was very happy with, promptly on the same day. Following that, their communications were consistently excellent and they explained everything that would happen on the day in detail, so I was kept in the loop and knew exactly what to expect. On the actual day of the move, the team arrived bright and early. All of the team members were professional, friendly, courteous and very helpful. Even when I asked a few question... Read More


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Jordan B
2/1/2022
Safeway Moving did an amazing job on my move. The sales department explained all the information to me regarding their services. They had sent a visual estimator out, but after I check around it turned out their price was the most fair of the ones I looked into, so I went with them. It was a two day pick up for my 4 bedroom house and 6 of their guys came to do the move. They packed all my things on the first day, everything looked perfect. They loaded it all on the second day. Then I got a call from customer service to make sure everything was OK with my move. These guys really have great service. The dispatcher called me to confirm my delivery, and when they arrived, the guys worked fast,... Read More


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Thomas C
2/1/2022
I highly recommend this company to anyone who is looking for a moving company. I needed to move from MI to AZ and needed help. I was looking for affordable and reliable honest people to make this move easy since I had a lot of stuff to move. I called for a quote and spoke with Edwin. She asked a couple questions and instantly quoted me the best rate compared to other companies I called. On the day of the move, the guys arrived with a truck and immediately started packing and kept track of all the packed items. They were two days early with the delivery and all furniture was unpacked and set up in my new home in AZ. Kovacs kept in touch with me from the beginning to the end of my move and... Read More


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Korey C
1/31/2022
I can't say enough good things about this company. I called in a pinch, and they worked very hard to get me moved out fast. I bugged them a lot on the phone, and they were very kind and empathic. When the movers came, I believe their names were Buehler and Peter, they were the best lads anyone could ask for, and I feel lucky. I really do. They were so polite and professional, courteous and organized. They were lovely to myself and my 72 year old mother. We didn't have to lift a thing. We had very valuable antique pieces of furniture and big pieces of art work, all of which meant a lot to our family. They listened to all our stories and took great care with each piece. Nothing got damaged... Read More


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A D
1/29/2022
Horrible not even worth one star. Everything arrived broken, my sage lock was cracked open And all of my personal jewelry my late mothers jewelry and my late husband’s jewelry was stolen which is a felony and yet no one gets back to me Barbara who was in charge of the account never return calls Brian ignored me who was the sales rep to get me to sign I can’t believe how they refused to address such a horrible horrible mouth I have pictures of everything that has been destroyed antiques and all my heart is broken do not trust this company whatsoever


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Ronnie H
1/27/2022
I was very hesitant when the movers arrived because I heard a lot of horror stories from friends about the moving experience with other companies. Although I felt a little confident cause it was a referral from a friend but in the back of mind I was still worried. The movers came in the morning exactly on time. I spoke with them and expressed what I wanted moved and how and they were very responsive. As they started loading I went to the room to box some personal things. When I want back to the living room the couches, coffee tables, side table, entertainment center and TV were already professionally packaged and ready to load. I was amazed how quickly and professional they were. Moreover,... Read More


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Cortez F
1/27/2022
Safeway Moving was GREAT. If you're thinking of using movers, I definitely recommend them. My husband and I moved from LA to CA, and they handled everything with care and professionalism. For most of setting up the move, I dealt with Alfred, and he was super helpful and nice--it was awesome! He worked with us and made clear that if we had any questions at all, just to let him know. We were packing all of our own boxes except for a big heavy antique mirror, the piano, and a few lamps. He really held our hand every step of the way. I ask LOTS of questions because I don't like surprise information, and Salas explained everything. When moving day came, the team who arrived was SO INCREDIBLY... Read More



Our Partner
  • Arranges interstate moves
  • GPS-tracked trucks and tractors
  • Barcode scanned and tracked inventory of your possessions
  • Highly trained movers and drivers
  • Dedicated move coordinator assigned to each client
  • Matches or beats competitive quotes
  • 100% satisfaction guarantee