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Healthy Paws Pet Insurance Review

3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3292 Customer Comments & Reviews

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Stu

2/3/2018
Our three year old rescue has already had two major surgeries, and all I can say is we are so glad that Healthy Paws is our insurer. In the times I have spoken with them on the phone with questions, they have been super polite and helpful. I've never felt that they are trying to exclude coverage, they pay quickly, and the rates are fair.

A
Ashley

2/3/2018
Wonderful customer service, extremely quick in processing claims. My dog had to have surgery and ended up in a critical care hospital for almost 2 weeks, having to have another surgery by a specialist 2 transfusions. If it weren't for Healthy Paws I would not have been able to bring my baby home. The claims were processed and completed within 2 days some same day. They have reimbursed over 21,000. Very simple process, even sent emails asking if he was doing ok. I can't say enough positive things about them. They are truly the best out there.

W
Wyley

2/3/2018
Healthy Paws is an amazing company. We've been with them for seven years and have had two major incidences with our dog. In both cases, Healthy Paws has been quick to process and reimburse our insurance claims. Moreover, in both occasions, Healthy Paws checked in (either by phone or email) just to see how our dog was recovering. Healthy Paws takes so much stress out of the situation and let's us focus on our dog's needs.

X
X.X.

1/31/2018
I first bought Healthy Paws when my vizsla was 8. Within a year she was diagnosed with hemangiosarcoma. It was terminal. HP covered around $20,000 in expenses. We knew we couldn't cure her and I am sure HP did too. Together we gave her, and us, another 6 months. Now I have 3 dogs and they are all insured. It's just peace of mind. One of my dogs recently tore her ACL. With HP's coverage for one treatment that dogs insurance payments have been reimbursed to date. I only wish my own health coverage was this easy.

V
Victor

1/31/2018
Glad I had Healthy Paws when my puppy swallowed something she wasn't suppose to and had to have surgery. The claim process was quick and straight forward, with detailed explanations on what was covered. The premium was also the lowest of any insurance company. Great company!

M
Matthew Y

1/31/2018
The people at Healthy paws were very helpful and caring over the years which I used their service. My dog had frequent health issues towards the end of her life and the people were always fast and easy to deal with, so I could spend time with my dog and not dealing with insurance issues. When she passed they were very sympathetic and helped me finalize everything leaving me time to grieve. I would definitely use them again myself and recommend them to my family and friends. I wish health care insurers for people were this good.

Andrea C

1/30/2018
The best pet insurance ever. Easy claim, no hidden fees. They love animals and support pet owners.

T
Tonia

1/30/2018
I researched many insurance companies and I chose Healthy Paws because it seemed to be the most reasonable for the coverage it provided. Turned out I was right. My puppy broke his canine tooth and had other issues with his teeth. They don't cover routine dental procedures but because he had broken his canine tooth and had issues with his jaw they actually covered most of the cost. I could not have been happier. It was very expensive and they were very prompt with reimbursement. They even checked in to see how he was doing. I am so glad I chose Healthy Paws! Thank You Healthy Paws!!

C
Cat J

1/30/2018
I cannot say enough about Healthy Paws. I signed my dog, Bishop up for coverage when he was 3 or 4 years old as a precautionary measure. When Bishop was 7, he was diagnosed with a degenerative and progressive spinal disease. Before his diagnosis was confirmed, we went through MRIs, CT Scans, Xrays, bloodwork and countless vet and specialist appointments. Not only was Healthy Paws a critical part in my family being able to afford Bishop's diagnosis, they were an integral part in us ultimately choosing to get Bishop a wheelchair and extend his happy life, even without the use of his back legs. Bishop lived a tremendously happy and healthy last 2 years with his disease, largely because... Read More

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Karri Q

1/29/2018
I had my first claims for my puppy recently - which was actually 4 separate claims after he consumed part of a toy and it took 4 vet visits and a surgery to figure out what was wrong and treat him. I was so happy with how quickly they processed the claims and that they paid exactly the amount I expected for my plan. So happy I signed up with Health Paws and highly recommend this company to anyone looking to protect their pet and save themselves expensive vet bills!

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  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
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