Infinity's auto insurance policies take a very different form than those of the rest of the industry. Instead of providing different types of standard coverage packages, the company allows customers to pick and choose what they'd like on their policy, so they can take control of their own costs. This works on a tiered system divided into Low-Cost, Value-Added, or Premier policy plans, with increasing levels of coverage and higher limits.

While it may seem like Infinity's discounts are less numerous than those of its competitors, the company does feature some unusual ways to save. These can include paying in advance, asking for an advance quote, payment through electronic funds, switching from another insurer, or being a mobile homeowner. As with any discount, these can vary according to the state and if the consumer holds an SR-22 filing.

Infinity Auto Insurance underwrites its own policies and its financial ratings are excellent, despite having well over the average national number of complaints. However, this comes with the territory of being a non-traditional insurer, and in comparison with this type of company, Infinity's ratio falls within the standard.

Infinity has mixed reviews. Some customers find that their customizable policies offer financial advantages, when compared to traditional plans. The company's focus on high-risk or urban consumers in economically disadvantaged areas can sometimes mean that the options that Infinity offers are considerably more attractive than its competitors. Complaints tend to center around customer service and claims processing, as is fairly standard within the industry. Infinity's app also allows customers to access account information, make payments, and access their emergency roadside service program.