Faye’s travel insurance plans cover most of a traveler’s usual woes when visiting another country, including unexpected cancellations and delays, natural disasters and even political turmoil. The company also treats COVID-19 like any other illness and can cover non-refundable medical and trip delay expenses if you become ill with COVID-19 in-trip and need to stay longer. Coverage includes emergency medical expenses, quarantine accommodation and extensions costs, although it does not cover federally mandated testing. You can submit a claim through the company’s app or through e-mail in an entirely digital process.

Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services such as 24/7 travel assistance and real-time flight alerts, as well as emergency medical services provided by Global Excel Management Inc.

Pricing on travel insurance varies by the level of coverage. An example basic plan with Faye traveling to Germany for one customer for one week comes out to $135, with extra charges for add-ons like car rental care, cancel for any reason and pet care. Faye has a 4.5 rating on Trustpilot, with the majority of reviews rating the company “excellent”, although it only list 20 reviews. Faye is not yet listed or rated on the Better Business Bureau.

Faye offers 24/7 assistance 365 days a year, allowing you to talk to real humans when you run into a problem pre-trip and in-trip overseas or need a clarification of what exactly is or not covered. Faye's email support team can be reached at support@withfaye.com. The company also has an app available in the Apple App Store or Google Play Store where you can sign up for coverage, stay up-to-date with real-time flight updates and your destination's COVID-19 requirements, and also contact the company directly.