Services and features

PlushCare’s weight loss and management program includes access to a customized physician-backed treatment plan that may combine recommendations for changes in diet and physical activity with prescriptions for weight loss medication.

In order to receive a personalized weight loss plan, patients must first book an initial visit with a PlushCare physician to discuss your medical history as well as your health and weight goals. The doctor will then most likely order some lab tests to confirm what the best course of treatment will be for each patient. Eligible patients can follow up with their physicians to discuss getting a prescription for medication.

Some of the weight loss and type-2 diabetes medications that may be prescribed by PlushCare physicians include:

• XenicalⓇ - oral

• WegovyⓇ - injectable

• SaxendaⓇ - injectable

• ContraveⓇ - oral

• Zepbound™ - injectable

• MounjaroⓇ - injectable

• Victoza Ⓡ - injectable

• Ozempic Ⓡ - injectable

The PlushCare weight loss and management program also includes ongoing treatment monitoring for each patient, which entails continuous monitoring from a care team and their physician to ensure they achieve their weight and health goals.

Plans and pricing

PlushCare’s weight loss services can be accessed through its membership plans. The company offers two membership options, which can be billed either monthly or annually. The monthly plan has a cost of $16.99 per month, while the annual plan can be purchased for a discounted price of $99 per year. Both plans include:

• Same-day appointments every day of the week

• In-app unlimited messaging with PlushCare’s Care Team

• Prescription discount card

• Discounts on labs

• Free memberships for family members

The membership fees don’t cover doctor visits, which have a cost of $129 without health insurance. They also don’t include the cost of weight management medications for those patients to whom it’s prescribed. According to the PlushCare website, the monthly cost for these medications is around $1,000. If you have insurance, these costs may be reduced, as PlushCare accepts insurance from most major insurance providers.

Reputation

PlushCare has been accredited by the Better Business Bureau since 2014 and has received a B rating from the organization. In the last twelve months, the company has closed 170 complaints on the BBB platform and 277 in the past three years, which have affected its rating. As of the time of this review, PlushCare has resolved 55 of these complaints.

Customer experience

PlushCare has a claimed profile on Trustpilot and has received nearly 1,900 reviews, which have earned it a rating of 3.0 (average). Negative reviews complain about minimal customer service, issues with pre authorizations and billing, waiting too long for or not ever seeing a physician and other problems. The company’s Better Business Bureau profile has also received a low customer rating, which is currently a 1.98 out of 5.