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Avaya Business Phone System Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
8 Customer Comments & Reviews - see all comments
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Avaya is a California-based telecommunication company that focuses on the networking requirements of small to mid-size businesses. This company offers range of digital phone products, which aim to integrate calling, messaging, and faxing into one service. Avaya provides a one year warranty upon activation and purchase, as well as a variety of customer service options.

How is Avaya rated?

Breakdown

3.5/5
Technology
5.0/5
Features
4.3/5
Integrations
4.8/5
Support
3.5/5
Pricing

Overall Rating: 4.1 / 5 (Excellent)

Avaya offers systems, capabilities, and a level of sophistication that is unrivaled when compared to most of our other business phone providers. With over 700 available features and great customer service it's an easy choice. However, it's a choice best made for medium and large growing businesses that can afford it. Avaya really shines as a company that can take an existing infrastructure, and develop a personalized and custom business phone solution around it.

Avaya Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud

Technology - 3.5 / 5

Avaya offers cloud-based and on premises VoIP phone systems. The company also offers a large amount of other business solutions that address messaging, mobility, unified communication, and more. Avaya's systems are customizable on a business by business basis and can accommodate 5 to 3,000 users at over 150 locations. Because of their complexity and configuration, Avaya plans are more suited to large, enterprise-level companies who have the staff for installation and maintenance. Avaya advertises the ability to configure your platform for 99.999% uptime, but there is no SLA guarantee that we could find.

Avaya Features

Phone Setup
Toll-free Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response

Features - 5 / 5

Avaya outpaces most other providers when it comes to the features they are able to offer. Avaya's two main plans for business phones, Avaya IP Office and Avaya Aura, come with over 700 possible features. Some of these include auto attendant, call routing via IVR, remote worker, call recording, find me follow me, selective call blocking, internal CRM, voicemail to email/text, and audio/video/web conference.

Avaya Plans

Plans - 4 / 5

While other providers offer price points in the form of cost per user per month, Avaya does not advertise plan cost. It's two main business phone offerings, IP office and Avaya Aura, are basically general groups of features and applications that are customized to a given company's size, requirements, and existing IT and telephonic infrastructure. In order to get an idea of what this will cost prospective customers have to contact the company directly for a quote.

Avaya Integrations

Integrations

  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce

Integrations - 4.3 / 5

Avaya offers a more or less standard integration package when compared to the general business phone landscape. The company's systems can communicate with Google Apps, MS Office, Outlook, Skype for Business, Oracle Sales Cloud, and Salesforce.

Avaya Support

Free Trial?
Yes
US Based Support
Yes
BBB Rating
A+

Support - 4.8 / 5

Avaya plans feature an online AI bot named Ava who assists you in searching the company's vast online knowledge database. She can also direct you to live agents via phone, chat, or even video at any time. Overall a very strong reputation for customer support.

Contact & Additional Information

Homepage URL
Headquarters Address
4655 Great America Parkway, Santa Clara, CA, 95054
Mailing Address
4655 Great America Parkway, Santa Clara, CA, 95054
Date Collected
2017-08-17

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8 Customer Comments & Reviews

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brineshrimpdirect
6/8/2022
Do not use this company. Read the fine print. If you find their service doesn't work for your company, you're still stuck. Paid $1,600 to terminate their service (which I didn't use) and they're still trying to charge me a monthly fee. This is a business that is shameless.


patrick.mclorn
7/14/2021
Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9... Read More


anilvitel0123
5/26/2021
Very nice informative and impressive post you have written, this is quite interesting and i have went through it completely, an upgraded information is shared, keep sharing such valuable information.you can also check<a href="https://www.vitelglobal.com/">Best Business Phone Service provider in New Jersey</a>


J
Jason M
3/17/2021
Do NOT use their lease agreement. The company they use will rip you off every chance they get.


L
LINDSEY
10/13/2020
Times out and logs me out at least 3 times per shift


Ralph R
6/24/2020
We have over 300,000 loans in our queue and Avaya has broken down so 6,000 loan officers are unable to contact the applicants. Avaya is actually going to raise the US unemployment rate.


S
Sam
9/7/2018
The new phone system we got does not allow you to do somethings without being hooked up to a computer. Makes no sense it a phone system not a computer. The 1400 series do not even display the numbers you are putting in the phone. Example to pay your taxes, you are on it, pressing the dollar amounts, the display just sits there showing I am connected to and the phone number what good is that, no display?


K
kbtransmissions
1/11/2018
Ive had avaya for many years, Thankfully never having to bother them. Now out of business with 2 yrs left on the contract They are heartless, requiring 4,900.00 to buy out the contract. I offered to return there equipment, They want there money. Be aware when signing with them.



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