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Cisco Business Phone System Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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Cisco is a multinational technology conglomerate that specializes in networking equipment. Based in California and founded in 1984, the company is geared towards businesses of all sizes. Their business phone systems offer communication integration, as well as voicemail and email capabilities. Regardless of the technical specifics, Cisco will provide a one year warranty with purchase.
 
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How is Cisco rated?

Breakdown

3.5/5
Technology
4.5/5
Features
4.0/5
Integrations
4.5/5
Support
3.5/5
Pricing

Overall Rating: 3.9 / 5 (Very good)

Cisco's 6000S is a solid option for small businesses of up to 150 employees. Mainly because as small business systems go, it offers better than average opportunities for integration, and a superior list of cutting edge features including voice, video and instant messaging all managed from a single dashboard. Their reputation for customer support is also of note. The company, however, does not advertise prices and does not offer an uptime service guarantee.

Cisco Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud

Technology - 3.5 / 5

Cisco Business Edition 6000S is the company's offering specifically tailored to small businesses, but is built to scale. The system is available as cloud-hosted, hybrid, or on-premises hosted. Optimized for 150 users, it can accommodate up to 300 devices. Compared to other providers, the Cisco 6000S system is geared to accommodate entry level and small communications requirements. Also, the company does not offer and SLA guarantee.

Cisco Features

Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Business Texting
  • Auto Attendant
  • Interactive Voice Response

Features - 4.5 / 5

Cisco's small business phone system offers a solid array of features in comparison to other carriers' similarly scaled plans. In addition to the usual voice, video, IM, and conferencing capabilities, 6000S has the ability to share content seamlessly with other users, connect from any computer or mobile device, and record and monitor calls.

Cisco Plans

Plans - 3.5 / 5

Cisco does not offer pricing or plan options on its website. The provider prefers to tailor its small business phone solutions to your company's needs. In order to get an idea of how much it will cost, you will have to contact the company directly. Keep in mind the 6000S is limited to 150 users. Cisco's corporate website offers other plans that can accommodate much larger corporations.

Cisco Integrations

Integrations

  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Salesforce
  • Zendesk

Integrations - 4 / 5

When staking Cisco 6000S up against similar, small business communication solutions, the plan offers better than average opportunities to integrate with existing applications. Some of the of the programs Cisco plans can communicate with include Google Apps, Outlook, Skype for Business, Salesforce and Zendesk.

Cisco Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
5am-5pm Pacific Time
BBB Rating
A+
Trust Pilot Rating
6.1 out of 10

Support - 4.5 / 5

Cisco's support rating is better than most. The company offers its customers access to an extensive and worldwide support community which includes live webcasts, ask an expert, an exhaustive knowledge base, and downloads. Live support can be contacted by email or over social media. US-based Phone support is available from 5am-5pm Pacific Time.

Contact & Additional Information

Homepage URL
http://www.cisco.com/c/en/us/solutions/small-business/resource-center/connect-employees-offices/phone-systems.html
Headquarters Address
170 West Tasman Dr., San Jose, CA, 95134
Mailing Address
170 West Tasman Dr., San Jose, CA, 95134
Date Collected
2017-08-17

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Customer Comments & Reviews

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M
mary
4/4/2022
Our office at State Farm has the new cisco phones which doesn't show the number of the person calling, what a huge disadvantage. Constantly having to ask someone their phone number so we can look them up. terrible phone qtak

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