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Open Farm Dog Food Delivery Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Open Farm is a pet food manufacturer based in Toronto, Canada. The brand's focus is on high-quality food for dogs and cats using only humanely grown livestock, wild caught seasonal fish, and vegetables that have not been genetically modified. Open Farm is a family-run company and was founded in 2013.
 
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How is Open Farm rated?

Breakdown

4.5/5
Menu Options
4.5/5
Services
4.3/5
Pricing
4.7/5
Customer Experience

Overall Rating: 4.5 / 5 (Excellent)

Family-owned Open Farm's mission is to create healthy food for dogs and cats in an environmentally sustainable way. To this end, they obtain their meat solely from Certified Humane farms, use seasonal, wild caught fish, and even partnered with a recycling firm to launch the first North American pet food bag recycling program. With this program, UPS picks up the bags at the owner's home and sends them to be recycled for free.

The company makes three different kinds of food: wet food, kibble, and freeze-dried patties. Open Farm recipes are impressively clean: they contain no fillers, preservatives, or chemicals. Additionally, they use fresh, non-GMO and organic vegetables in many recipes. Another draw is Open Farm's commitment to transparency. The company's website lists every single ingredient's source. Ingredients are sourced both domestically and internationally. Prices vary depending on the type of food you select, with wet food at the high end of the menu. No matter which food you choose, prices are certainly higher than for regular commercial kibble. But for people who want to feed their dogs a whole-food-based diet and who value environmental safety, Open Farm could be an excellent investment to make in your dog's health, as well as in the planet's.

Open Farm Recipes

Menu Options - 4.5 / 5

Open Farm's offers wet, dry, and freeze-dried food. All of their recipes are free of gluten, preservatives, fillers, and use humanely raised livestock from family farms. In fact, their website lists the source of every ingredient they use and its source. The ingredients are recognizable for the most part, and they are formulated to meet AAFCO guidelines for all life stages.

Recently, the nutrient taurine has been in the news. Taurine deficiency has been implicated in heart problems, especially in large-breed dogs. Grain-free wet foods such as Open Farm offers, do not naturally contain sufficient taurine. Some grain-free foods are fortified with taurine to make them healthier. But we noted that Open Farm grain-free wet food recipes are not augmented that way. So you may want to stick to the company's grain-inclusive kibble recipes.

Formula Options

Type of Service
Original Recipes

Recipe Example One

Wild-Caught Salmon Rustic Stew: MAIN INGREDIENTS: Wild-caught Pacific salmon, water, pumpkin, carrots, organic green beans, spinach, non-GMO red lentils.
Verified Primary Ingredient
Yes

Recipe Example Two

Grass Fed Beef Rustic Stew: MAIN INGREDIENTS: Beef, beef broth, pumpkin, carrots, organic green beans, spinach, non-GMO red lentils.
Verified Primary Ingredient
Yes

Recipe Example Three

Harvest Chicken Rustic Stew: MAIN INGREDIENTS: Humanely-raised chicken, chicken broth, chicken bone, spinach, green beans, pumpkin, carrots.
Verified Primary Ingredient
Yes
AAFCO Compliant
Yes

Open Farm Services

Services - 4.5 / 5

Open Farm does not customize food. However, dogs who have food sensitivities and allergies can indulge in recipes that are less likely to irritate them. Lamb and salmon are among the less-allergenic flavors that Open Farm offers. Always check the nutritional details on any food you give your dog to be sure you're not feeding them ingredients that may aggravate their tummies or skin.
Recipe Details
Gluten-Free
Raw
Freeze Dried
GMO-Free
No Fillers
No Preservatives
Nutritional Counseling
No
Delivery Area
Open Farm delivers all throughout Canada and the continental United States. To date, they do not ship to Alaska, Hawaii, or Puerto Rico.

Open Farm Pricing

Pricing - 4.3 / 5

The price for an 8 lb. supply of Open Farm Homestead Turkey wet food is $89.99. A 22-lb. bag of beef kibble costs $94.99. A 10.5 oz. package of freeze-dried beef patties costs $24.99. These are just representative prices and your monthly costs will vary depending on the type and flavor of food you choose and how much food your dog requires for optimum health.

Open Farm offers free shipping on orders totaling $50 or more. Otherwise, orders ship for a flat fee of $5.99 in the continental US. If you sign up for auto-ship, you'll receive 20% off of your first order, then 5% off with each subsequent order. We did note that Open Farm is one of the only companies we've reviewed that allows you to purchase products on a one-time basis, without signing up for a subscription.
Shipping Cost
$5.99 flat fee and free shipping available on orders of over $50
Money Back Guarantee
Yes

Open Farm Customer Experience

Customer Experience - 4.7 / 5

Open Farm is not accredited by the Better Business Bureau and is not reviewed on Trustpilot. However, the reviews we've read online from dog-specialist sources have been largely positive. The reviews often call out that Open Farm foods are produced using ethical and sustainable methods and that the brand is well suited to people who care deeply about the environment and animal welfare.
Date Collected
2023-04-12

Company Profile

Full Name
Open Farm Dog Food Delivery
Company Website
https://www.openfarmpet.com
Headquarters
98 Dupont Street, Toronto, ON M5R 1V2

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6 Customer Comments & Reviews

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Sharon
1/18/2024
Concerned about my dog and his allergies, and him being a senior dog, I have done a lot of research - I decided on Open Farm plant based diet kibble since I thought it would be more convenient than another visit to his vet clinic - I can order online. So bc of seemingly great reviews popping up all over the net, I ordered direct - ti support a Canadian company. I ordered the Whitefish kibble, which has an expiry of 2025, a good expiry date and a properly vacuum sealed bag. This was just for treats - the other two was for the plant based kibble which I was so happy to find - however both bags had the same expiry date for the end of the month! Plus both bags were not properly vacuum sealed -... Read More

withwuff
9/25/2023
Food seems to e good, the one star is for customer service that is almost inexistant. No responses to emails and requests.

timwanspach
3/10/2023
Terrible fraudster company. I made an order online, over $100, they then cancelled it for no reason ever able to explain and didn’t refund or contact me. I had to follow up w them. Then they resend order but send it to complete wrong address not even on the order. So it’s been wks now and I’m still out $100 but no dog food. Basic theft.

rebecca.provost
10/22/2021
Customer service is terrible, but my dog loves the food. They were helpful when I could get them on the phone but now it's been days with no response by phone or ema, and I'm waiting for a refund!

lewistood598
6/26/2021
Friends ordered their frozen Gently Cooked brand food -- which was shipped without anything to keep it frozen (i.e. no ice paks, etc.) -- it arrived already starting to thaw. Their dogs love the food and it seems to be a really good quality one, but the company hasn't responded to numerous attempts to get them to acknowledge the problem and fix it. It is really unfortunate. They want to keep buying the product because of the quality but if the customer service is poor, and they can't figure out how to keep the frozen product from thawing during shipment, there's not a lot of incentive to stay loyal to the company. It's possible the company will make things right but so far radio silence... Read More

M
Marc R
7/5/2018
We have been feeding Open Farm to our English Goldens for years. Here are the primary reasons why: Because our Golden's are in top shape. Because they love dogs as much as we do and are committed to doing what's right for them. Because of what the brand stands for in terms of truly healthy food, full transparency, environmental care, and support of humane farming practices. Because we have spoken to the owners and founders by phone and they are sincere, ethical, concerned about doing what's right, and simply good, honest people who will not compromise their purpose and values for the sake of profit. Because we trust the brand and the people who own and manage it.

Top Rated
Our Partner
  • Dry, wet, and freeze-dried raw dog food options
  • 100% traceable ingredients from certified family farms
  • Supplements, nutritious toppers & treats
  • Formulated to meet AAFCO nutritional standards
  • Free shipping on orders over $50
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