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Spot & Tango Dog Food Meal Delivery Services Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
17 Customer Comments & Reviews - see all comments
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Started in 2014 by the Breuer family, Spot & Tango takes a homemade approach to preparing fresh, all-natural meals for dogs. The company offers both wet meals and meals they call "unkibble" to distinguish it from the many highly-processed, less nutritious dried foods on the market. Recipes are veterinarian-formulated and made with fresh ingredients, and meal plans are customized based on each dog’s breed and health profile. Spot & Tango foods are delivered directly to customers' doors in 100% biodegradable boxes.
 
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How is Spot & Tango rated?

Breakdown

4.5/5
Menu Options
4.6/5
Services
4.6/5
Pricing
4.5/5
Customer Experience

Overall Rating: 4.6 / 5 (Excellent)

Bringing together a passion for healthy pet food, home cooking, and the use of fresh, sustainable ingredients, Spot & Tango earns high marks for making meals that dogs enjoy and are high in nutritional content. Made in small batches and to the standards of the Association of American Feed Control Officials (AAFCO), Spot & Tango dog meals are delivered frozen to your door on a schedule that's convenient for you.

Spot & Tango offers two categories of dog food: wet and "Unkibble", which is what the company calls its dry food. Spot & Tango offers a pleasant online experience and incentivizes customers to try its services by discounting their first orders by 50%.

Spot & Tango Recipes

Menu Options - 4.5 / 5

Spot & Tango currently offers three different wet food recipes: Lamb & Brown Rice, Beef & Millet, and Turkey & Red Quinoa. Subscribers may select up to three recipes to include in their personalized plans. The company also offers three varieties of "Unkibble": Beef & Barley, Chicken & Brown Rice, and Cod and Salmon, which is grain-free. All recipes are free of preservatives, growth hormones, artificial additives, gluten, wheat, soy, and corn.

Formula Options

Type of Service
Original Recipes

Recipe Example One

Lamb & Brown Rice: spinach, carrots, peas, blueberries, egg, parsley, apple cider vinegar, safflower oil, vegetable stock, and a proprietary blend of vitamins and minerals.
Verified Primary Ingredient
Yes

Recipe Example Two

Beef & Millet: spinach, carrots, peas, cranberries, egg, parsley, apple cider vinegar, safflower oil, vegetable stock, and a proprietary blend of vitamins and minerals.
Verified Primary Ingredient
Yes

Recipe Example Three

Turkey & Red Quinoa: spinach, carrots, peas, apple, eggs, parsley, apple cider vinegar, safflower oil, vegetable stock, and a proprietary blend of vitamins and minerals.
Verified Primary Ingredient
Yes
AAFCO Compliant
Yes

Spot & Tango Services

Services - 4.6 / 5

Spot & Tango makes its meals using all-natural, minimally processed whole food ingredients. The ingredients come from sustainable farms and their quality is described as "human-grade.” Spot & Tango offers customizable options based on each dog’s unique profile, which you provide to the company by completing a brief questionnaire.
Recipe Details
Fresh
No Fillers
No Preservatives
Dry/kibble
Delivery Area
Nationwide delivery via FedEx or UPS.

Spot & Tango Pricing

Pricing - 4.6 / 5

With the subscription to its meal service, Spot & Tango ships every 2, 4, 6, or 8-weeks depending on your dog’s personalized plan. Customers are charged when meals are shipped, and prices range from $22.80 per month for toy-sized dogs eating a dry diet to $75.90 per month for large breeds dogs eating a wet diet. Spot & Tango offers 50% off a 2-week trial order, with a money-back guarantee.
Introductory Period and Price
Introductory offer: 50% off first online purchase, 2-week trial
Shipping Cost
Free
Money Back Guarantee
Yes
Price Range per Month, 5-20 lb Shih Tzu
Fresh starting at $1.25, dried starting at $0.76 per meal
Price Range per Month, 41-60 lb Basset Hound
Fresh starting at $2.12, dried starting at $1.29 per meal
Price Range per Month, 61-100 lb German Shepherd
Fresh starting at $2.53 per meal, dried starting at $1.54 per meal

Spot & Tango Customer Experience

Customer Experience - 4.5 / 5

Given the apparent quality of Spot & Tango's menu options, we were surprised to learn that the Better Business Bureau gives the company an F rating. Based on an average of 40 reviews, the company scores just 1.3 out of 5 stars with consumers. However, users who rate the company on Trustpilot award the company 4.6 out of 5 stars. That rating is based on 300 reviews.
BBB Rating
F
Trustpilot Rating
4.6 out of 5

Company Profile

Full Name
Spot & Tango Dog Food Meal Delivery Services
Company Website
https://spotandtango.com
Headquarters
575 5th Avenue, New York, NY, 10017

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17 Customer Comments & Reviews

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Rachel E
11/6/2019
I just received mines today but it looks good I’m hoping my dogs love it came super fast and packaged great thank u spot and tango

Pamela G
9/25/2019
If I could give them a zero I would. There is no way to get ahold of them. I've written several emails, but not one word from them. They do not have a contact number to call them either. What reputable company would not have a phone number for calls. Although I emailed them to cancel my subscription, they still charged my credit card anyway several days before they supposedly were sending out the product. I will have to see if they are actually send the food out. There is no place on their web site to cancel a product, they just say to contact them by email. But emails are not seem answered. STAY away from this company!

Sienna M
8/29/2019
I’m giving a two star because the food quality is good, the customer service and the cancellation policies are completely unreasonable. I decided to try spot and tango for my pup because he’s a picky eater, I received the two week trial kit and six days after receiving it I was already being charged for an auto subscription costing US$134 ... we were not even halfway into his trial period, I never agreed to an auto renewal subscription, I figured if he liked it then we would order more food when needed. So I figured no big deal, I will just contact the company and put the subscription on pause until we needed more food. I contacted spot and tango five days before the order was to be sent... Read More

mbee1966
8/18/2019
We have 2 dogs and tried a sample of Spot & Tango under the offer. We started by feeding them the food every other day. They absolutely loved the food! When we take the packet out of the refrigerator their tales are wagging with suspense. Both dogs are older and have been losing teeth. Thus, we thought we would give it a try and it has been worth it. The price is a little high but the health benefits outweigh the cost. A healthier dog is less veterinary costs down the road. Also, we moved to the smaller sized kibble and now mix both and now only feed the dogs twice a day, rather than letting them graze. The mix has been the ticket and is healthier and less expensive. You can always put... Read More

andreabferreira71
7/16/2019
I absolutely love Spot and Tango!!! I have never had an issue reaching customer service & whenever I had to email them regarding a delivery change date, I received a response in less than 24 hrs. After trying several fresh dog food delivery services I went with Spot and Tango as my 13 y/o Shih Tzu loves their food and had gained much-needed weight. Fantastic recipes and lighting fast delivery to New Hampshire. I highly recommend them.

M
Maggie D
7/9/2019
These people do business sideways. All they care about is money and they will do whatever it takes to get it. I did a trial order. Yes, I knew that it would start up a subscription. However, they did not have any where in writing that 1 week later they would be sending more bags of dog food and that it would cost $90. I have a small less than 5lb yorkie. He wasn't even through with the trial bags yet. I get an email on a Friday morning at 2:02am PT (5:02am ET where the company is located) stating that I had a $90 order of dog food coming and that I needed to make changes or cancel by the Thursday before the food ships Monday. HOW CAN I MAKE CHANGES OR CANCEL on a Thursday WHEN I RECEIVE... Read More

dr.kim.ste
7/4/2019
First of all its illegal to have a subscription service when your website isn't working and the customer can't change their order. I have 3 little dogs and now I have over 350 (gasp) dollars worth of dogfood when they weren't even through the first batch. I was thinking about using them but after confonting them multiple times about their down website and complaining all I got was tepid email saying they would talk about. No discount. No refund. Just excuses. Keep walking there are other companies with fresh dogfood that have their backend together.

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  • Human-grade fresh food & kibble options
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